Nucar Nissan of Allentown

Recall visit on my jeep gladiator. Appointment was easy to make. In and out in less than an hour.

The car was inspected in a timely manner and they showed me what might be needed for the next inspection.

My fiancé and I bought a car at Rothrock in June of 2021 as a back up car in the event of one of our cars being down. Our sales man Kevin was kind and respectful but the management there is not. A few days after our purchase we noticed the car shifting unusual and just not driving right. We spoke to Kevin about our concerns and he directed us to Patrick the manager of the service department. Patrick advised us to come on in and he would look at the car. Patrick and my fiancé took a drive together in the car as well as Patrick physically driving our car. He then admitted to my fiancé that the car definitely wasn’t driving correctly and brought it back into the shop to run codes. At this time the car want showing any lights on the dash or on the reader. Patrick acknowledged the problem and told us “he doesn’t work on Audis and knows nothing about them” and would therefore call over to a dealership and see what it could be. After speaking to the professional, Patrick told us it was the previous drivers habits that influenced the driving of the car... Fast forward to about 3 weeks later and 2 more calls to Kevin and Patrick about the concerns we had with the car; the car then began to heavily shift with load noises coming from under the hood. (Now keep in mind we had purchased lifetime motor and transmission warranty through the dealership.) when this happened we were directed by management to send it to a mechanic and use our Warrenty to fix it. Once the car was looked over by the mechanic we were then told metal was found in the engine causing serious damage. Our mechanic also let us know that previous work had been done to the motor without it being on the car fax. We let management know this and again we were told to let the Warrenty company handle it. Now here we are in February of 2022 and our car is still sitting at a garage.... management has done NOTHING to help us solve this issue and doesn’t seem to care about their customers. The general manager there loves dodging our phone calls. We have even had to go there to speak with him in person, but still nothing is being done. This may be a warranty company issue, we understand that, but this was the warranty you provided us and a company that is supposed to represent you. It’s time to do the right thing Rothrock, and we will continue to write these reviews to let others in our community know how you have mistreated us. You know my fiancé’s number.

They were great! Very simple, easy, positive experience. Love my new car! Will refer friends and family!

Dan and the team at Rothrock had my new car detailed and paperwork ready to sign before I got to the dealer. I was in and out in less than an hour. Great experience.

Dealership was a pleasure to work with. I thought they treated me kindly and valued my feedback throughout the process. Wes Maxwell was a professional who advocated for me. The financing piece with Anthony Kurb was really simple. Great overall experience.

Garrett gave me excellent customer service throughout the purchase of my newest car. He took his time and answered all my questions, never pressuring me into a purchase I was not interested in. It was a wonderful experience working with Garrett, I will absolutely work him again when purchasing my next vehicle and will recommend him to others. Thank You Garrett!

Should have given me more information on what the car had and did not have the salesman had me thinking more than the car had on it at the time

The sales and finance staff were extremely helpful and easy to work with. This is my second purchase there and look to them for my future purchases.

Jose made the process of buying a car fast and easy. Thanks to him we didn’t spend hours in the dealership.