Reviews
I always just drop off my Jeep and me and my wife go for...
I always just drop off my Jeep and me and my wife go for breakfast. It's always done or close to done and washed by the time we get back. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 stars and your kind words about your service experience! We are so glad you have been pleased with all your service visits with us. Please come see us again soon!
Professional, quick and efficient customer service made...
Professional, quick and efficient customer service made me feel comfortable shopping for a vehicle here
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
That's what we like to hear! Thank you for your positive feedback and for choosing Rothrock. We hope to see you again for your future car and service needs. Thank you for your business!
The staff was very friendly and helpful and explained the...
The staff was very friendly and helpful and explained the final bill and what was done he also spent time giving me an estimate for a future job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know how we're doing, Patty! We strive to provide every customer with a clear, honest, and enjoyable service experience. We're glad to hear that hear that we've succeeded for you. We look forward to seeing you again for your future service needs!
Rothrock has a great service team including the personnel...
Rothrock has a great service team including the personnel where you check in. They always take good care of me. Sincerely Linda M Fenstermaker
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback about our service team! We will pass along your compliments to them. We are proud to provide you with excellent service and hope to see you again soon.
Great service. Great salesman. Excellent customer...
Great service. Great salesman. Excellent customer service. ……………… Would recommend to anyone looking to buy a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our staff is committed to providing each of our clients with the best automotive experience. We sincerely value your business and look forward to your next visit!
I was told I could drop my truck off for a state...
I was told I could drop my truck off for a state inspection. So I brought my car in, I was told to come back between 2-3 o’clock. I showed up at 2:30 and my truck didn’t even move from where I left it. Then when I showed up they made a point to bring it in which I was told wouldn’t be long. I ended up leaving at 4:15. Almost 2 hours later than I was told it would be done. Then on top of it they decided to take it upon themselves to change my oil which I ended up paying for. I had just gotten my oil changed a week and a half ago. So there was a waste of money. I would like a manager to call me to discuss my horrible experience. If I don’t hear from one I will be calling on Monday 1/3/22.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your recent experience with us. We’re disappointed to hear your visit with our service department did not go as planned. We understand your frustration and would like to discuss your visit further in detail and find an appropriate solution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 when you have the chance. Thank you for choosing us and we look forward to speaking with you soon.
Excellent service, dropped my truck off and came back for...
Excellent service, dropped my truck off and came back for it, everything was good to go and they even washed it! The little clean up definitely is a nice touch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're delighted to hear how pleased you were with your service visit. We are proud to have provided you with an excellent experience. Thank you for choosing us and please come see us again soon!
Everything was perfect for us the car was ready for our...
Everything was perfect for us the car was ready for our test drive and the staff had the paperwork ready to fill out and we won the with our new Rouge with in a hour and half Great job and this was the 3rd car we bought from Rothrock Class Act!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear! Thank you for your business and for your continued loyalty. We are proud to be chosen to purchase your new Nissan. Don't hesitate to reach out if there is anything else we can do for you. Enjoy your new Rogue!
Thanks again
Takes a little long to get in they kept the car then l...
Takes a little long to get in they kept the car then l expected but overall a good experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to let us know how we did. While we’re delighted to hear you had an overall great experience, we’re disappointed to hear our service department may have missed the mark. Feedback like yours helps us better our services. If you would like, you may reach out to our General Manager, Ron Carl, at 484-223-0554 so we may address any concerns or questions you may have. Thank you again.
My service was done in a reasonable amount of time and...
My service was done in a reasonable amount of time and the gentleman that took care of me was respectful and polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!