Reviews
Would not honor the warranty that I had on my jeep. Very...
Would not honor the warranty that I had on my jeep. Very irritated with entire dealership. Will never buy from here again
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience. Please know we truly strive to provide the best experience possible for everyone we work with, With that said, it’s disappointing to hear that we may have missed that mark during your recent visit. We would like an opportunity to personally discuss your experience and find an appropriate solution. At your convenience, please reach out to our General Manager, Ron Carl, at 484-223-0554. We value your business and hope to hear from you soon.
Brendan Kelly is an awesome sales person. He is the...
Brendan Kelly is an awesome sales person. He is the reason we came to rothrock.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive feedback! It's great to hear that Brendan was able to help make your purchase experience such a positive one. We are so glad you chose us to buy your new vehicle. Thank you for your business!
Everything was handled professionally. Staff handled...
Everything was handled professionally. Staff handled concerns and was accommodating although it was very busy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's what we strive for! Thank you for taking the time to let us know how we're doing. We are proud to have provided you with an excellent service experience. Please come see us again soon!
Every time I go to Rothrock, the service is excellent and...
Every time I go to Rothrock, the service is excellent and I have never had any complaints.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! We value your business and your continued loyalty. We look forward to seeing you on your next visit!
Always reliable and courtious office staff. Shop...
Always reliable and courtious office staff. Shop personnel are prompt and complete work quickly and correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and the 5 stars! We will pass along your compliments to our service team. Thank you for choosing Rothrock!
Professional staff and Great service. Sheldon Simpson and...
Professional staff and Great service. Sheldon Simpson and Anthony Karb were great to work with. Our family will be back in the future to purchase another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate you taking the time to leave us such great feedback! Our team will be happy to hear that they were very helpful with your car buying experience. We look forward to seeing you again soon!
Tecstar Nightmare! Purchased a $70,000 Ram TecStar...
Tecstar Nightmare! Purchased a $70,000 Ram TecStar addition truck. Has NEVER functioned correctly. Returned several times for repair. The first trip to have the speedometer recalibrated and the park assist corrected. Was returned with only the speedometer repaired. Waited several months for a module to be developed to fix the park assist. Module installed but still not working correctly. Dealer deactivated the park assist function. Have had wheel sensor problems and most recently a check engine light. Contacted Dean Rothrock by email, never responded! Truck is now unable to driven, broken down out of state and no one can even give me date when it will looked at. Took 3 phone calls just to get Chrysler roadside assistance to show up, total $%^#@ show! Lets see how they respond to legal action and refusal to pay. Nothing but promises to address but never a call back, just me calling again and again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi there – thank you for taking the time to share your experience with us. It is unfortunate to hear your experience with us hasn’t been a positive one. We would appreciate the chance to discuss this with you further in detail. At your earliest convenience, please reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you and we hope to hear from you soon.
I will be call Wednesday AM
Friendly professional kind and courteous and I appreciate...
Friendly professional kind and courteous and I appreciate the service that they did to my truck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're happy to hear you were completely satisfied with your visit. We want to thank you for choosing Rothrock Motor Sales and we hope to see you again soon!
Not very good what happened they were a lot better now no...
Not very good what happened they were a lot better now no one to wait on tou
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re saddened to hear that your recent visit with us was not a positive one. Here at Rothrock Motor Sales, we strive for an excellent customer experience. With that said, we would like to learn more about your experience, so we may find an appropriate solution. Please feel free to reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you.
I went for an oil change and ended up changing the...
I went for an oil change and ended up changing the battery, the light bulb on the plate and I don't know how many things from their recommendations, when I return home I check the inspection papers that they themselves did on October and the battery was perfectly fine and in fact I never had a problem starting the car so obviously I feel ripped off.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there – we appreciate you sharing your frustration with your vehicle issues. Our goal is to make sure every customer’s vehicle is better off after visiting our service drive. We’re sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Ron Carl, our General Manager, a call at 484-223-0554. Please know we value your business and we hope to talk to you soon.