Reviews
The experience started off well, Tony the salesman was...
The experience started off well, Tony the salesman was awesome and obviously cared. He was patient and thoughtfully answered my questions. Not only was he kind to me but watching him interact with the other patrons, ones he wasn’t even selling a car to, showed me he was genuinely nice, not just trying to sell a car to a chump. Rich Skibinski, the finance manager, was strangely the complete opposite. Not only did he repeatedly try to make me feel pressured to buy extra warranties and options I politely declined, but was also insulting. Told me I “obviously didn’t know what I was talking about,” rushed me through the paperwork, and wouldn’t give me 5 minutes to square away the insurance. To his credit, he was pleasant after the transaction was complete. It’s hard to give a single rating as Tony was really great, but if you’re looking for a car here avoid Rich at all costs.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Will, we appreciate you for taking the time to share your recent experience with us. We are disappointed to read that you left us not feeling completely satisfied. Our number one goal is customer satisfaction, and hearing this does not align with our goal. We would appreciate the opportunity to discuss this further with you. If you are comfortable, please reach out to our General Manager, Ron Carl, at 484-223-0554. We look forward to speaking with you soon.
The person who took in my car was very nice and as...
The person who took in my car was very nice and as helpful as he could be. Sadly, that does nothing to help me fix my computer problem with the car.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi there - Thank you for your feedback. We’re saddened to hear that your recent visit with our service team didn’t meet your expectations. We’d appreciate the chance to discuss your visit further in detail and find an appropriate solution. Please reach out to our General Manager, Ron Carl, at 484-223-0554. Please know we value your business and hope to hear from you soon.
After visiting several Chrysler/Jeep dealers in the...
After visiting several Chrysler/Jeep dealers in the area, one of whom didn't even know that ordering a vehicle for a customer was an option (probably too much vigilance needed), and another who felt that we should be jumping for joy that he had an ugly green Jeep Gladiator available and we should drive away that day to the tune of $54,000, we went to Rothrock and met Wes Maxwell. Wes was helpful, well-versed with his product, and willing to order our vehicle the way we wanted it to be. Some issues in manufacturing delayed the car for 5 months, but Wes was always there with updates and confident that we were making progress. When we requested a trailer brake control be installed, Wes ordered it promptly so when the vehicle reached Allentown, installation did not delay the delivery of our car. Upon delivery, Wes was thorough in answering every question and covering endless details, and we were glad to know it is Rothrock's policy that a salesman's job doesn't stop at the delivery of the car, Wes will be there to help us with any services issues which may arise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know about your experience! We're happy to hear Wes took great care of you during your visit. Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We want to thank you for choosing Rothrock and hope to see you again in the future!
The guy that help was great. He was very nice and helpful...
The guy that help was great. He was very nice and helpful with everything . Great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive comments about our team! We value your business and look forward to your next visit!
Very great customer service and fast efficient service...
Very great customer service and fast efficient service every time I havey car serviced therr
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great rating and review! We strive to provide 100% satisfaction to our customers, and we’re glad we met your expectations. Thank you for your business and come again soon!
Customer service guy is very good, mechanic did not put...
Customer service guy is very good, mechanic did not put enough coolant in and missed bad muffler
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Ron Carl, our General Manager, a call at 484-223-0554 . We want to thank you for your business and look forward to talking with you in the future.
Dan and Kyle were fantastic! As a first time car buyer, I...
Dan and Kyle were fantastic! As a first time car buyer, I was really nervous and uneasy about the process but they made it so easy and enjoyable!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! We are so glad to hear you enjoyed a stress-free visit with Dan and Kyle! We appreciate you stopping by and hope our team can see you again!
Sales staff were great. Timely service is a challenge....
Sales staff were great. Timely service is a challenge. And still have unanswered questions about Uconnect other features. Manager reached out, I called back and got voicemail. Haven't heard back from weeks ago. Buy there and service elsewhere I'm guessing.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi there- thank you for your honest feedback of your experience with us. While we are happy to hear your sales experience was pleasant, we are disappointed to read that your recent service visit missed the mark. We understand your frustration and request that you reach out to General Manager, Ron Carl, at 484-223-0554 so that we can gather more details about your time with us. Please know that we value your business and happiness with us, and look forward to hearing from you soon. Thank you.
My results were based on an experience I had there quite some time ago. I received an email to take a survey and did so. I received a similar response to the one I just received here and DID eventually follow the instructions to call the service manager. I left a VM with my information and never heard back.
Great service! Bought a factory build wrangler and we...
Great service! Bought a factory build wrangler and we were updated multiple times through the process. They were easy to reach out to and always available to answer questions we had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. If you need anything else, please come back and see us again. Enjoy your new Wrangler!
Rothrock service department was agreeable in providing my...
Rothrock service department was agreeable in providing my headlight bulb and fuse quickly even though I didn't have an appointment.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for telling us about your recent service experience! We strive to make every visit to our service department as quick and efficient as possible. Thank you for visiting us and we look forward to seeing you again in the future!