Reviews
Such a good experience here! Fast and reliable service....
Such a good experience here! Fast and reliable service. Our sales person was David! At first it’s always overwhelming looking for a vehicle but David let us just look and was not pushy at all. I ended up finding something over my price range but loved the vehicle and ended up purchasing that day. We will definitely be back for future purchases!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shannon - thank you for taking the time to share your experience! We are very pleased to read that David ensured that you have a great experience and helped you find a vehicle that you love. We aim to provide a great customer experience, every time, and it's wonderful to read that you enjoyed that with us. Congratulations on the new vehicle, and we look forward to working with you again. Take care!-Your team at Rothrock Motor Sales.
My husband and I both ended up buying a vehicle from...
My husband and I both ended up buying a vehicle from Rothrock and we were very happy with our experience. Kevin P worked with us, even on his day off and was wonderful! We were not planning on buying two vehicles but between the excellent customer service received with both Kevin and Jose and the great warranty program we were sold! We would recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Rothrock for both of your recent vehicle purchases! We're glad that Jose, Kevin, and Kyle all took such great care of you, and we look forward to the next time we get to work together.
We have owned our Jeep a for almost four years now and...
We have owned our Jeep a for almost four years now and have had it serviced at Rothrock the entirety of this ownership. We have never had any qualms or complaints about Rothrocks service of this vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your continued support! We're glad you've enjoyed us for the life of your Jeep so far, and we look forward to working with you for many years to come.
sat with me to review service options and prices. We...
sat with me to review service options and prices. We worked together to arrive at the best scope.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your review! We're glad your service went smoothly, and we hope to see you again!
Got done what was needed. Spent 1300 dollars which...
Got done what was needed. Spent 1300 dollars which was not exciting and which I wish I did not need to
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to leave us your review! We're glad your service visit went well, and we appreciate your support.
Took longer than necessary for an oil change there were...
Took longer than necessary for an oil change there were only one other car there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Pamela- thank you for letting us know how we are doing. We know that your time is valuable and understand your frustration with the longer-than-expected wait time for your service. We are always looking for opportunities to improve in our dealership and will take your feedback into account for this. Please know that we value your business with us, Pamela, and look forward to the opportunity to serve you once again and show our appreciation. If you have any further comments or concerns, we’d love to discuss them- feel free to call our General Manager, Ron Carl, at 484-223-0554. Thank you.
Left my name and number with Doug Wiel for the General...
Left my name and number with Doug Wiel for the General manager to call me and never heard anything
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi there – thank you for letting us know about your current communications with our team. We’d like to make sure that your concerns and questions are taken care of and would like the opportunity to look into the details of your visit. Our General Manager, Ron Carl’s phone number is 484-223-0554. Please feel free to give him a call at your earliest convenience so that we can speak with you personally regarding your concerns. Thank you.
The pricing was great , the Service writer was...
The pricing was great , the Service writer was professional and courteous, I was a little disappointed in the tech that moved my vehicle, there was greasy hand prints on my door and ceiling where my registration was put (not back in the glove box where it was) , also a speaker wire was pulled out of my stereo system when they put the new tire on the spare and returned it to the trunk. Things happen ,it's cool , just a bit more care would be nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Mike! Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. We are constantly striving for top quality customer service. Feel free to reach out to our General Manager, Ron Carl at 484-223-0554 so we can get your vehicle back and do a proper cleaning on us. Thank you again for letting us know about your experience.
Service was fast and timely. Service coordinator was very...
Service was fast and timely. Service coordinator was very helpful and knowledgeable to what needed to be done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We love to hear about your experiences and we're glad to hear yours was so positive! We hope to work with you again in the future!
My visit to Rothrock motor was a true pleasure.Although...
My visit to Rothrock motor was a true pleasure. Although they are very busy this time of year, I didn’t mind the wait as I was a walk in customer. Their friendly sales team were able to help me with my car purchase the same day! I recommend Rothrock to everyone looking for a new car especially because inventory is running very low and this place has a decent inventory to chose from. Mica D. -purchase 11/6/21-
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind review! We are glad to know that you were treated so well by our team and that you were able to find your new vehicle! We hope to work with you again in the future!