Guzman Auto Group LLC

As far as response time, they were great. Got back to me immediately. But I asked for a drive out price and the wanted me to fill out a loan application. That’s the biggest red flag I can think of. You don’t need my financial info to give me a drive out price. No thank you.

I want to begin by clarifying that this review is directed toward the Turo rental business being operated by the self-proclaimed co-owner of this dealership (see pics). I rented a vehicle through Luiao’s Turo listing, which he informed would be picked up from his “family-owned business,” where he serves as co-owner. The rental was booked from October 4 to November 4. On October 4 around 1 a.m., the car broke down on the side of the highway. Although Turo helped arrange transportation to get me home, I did not hear from Luis until around 9:30 that morning. His response lacked accountability. He claimed they would “never rent a vehicle that isn’t mechanically sound.” I explained that while it may not have been intentional, the car completely shut down. The dashboard showed a power steering warning, the key fob battery had died, and eventually the vehicle battery failed as well, leaving me stranded for hours. Because of that, I could not access the trunk to retrieve my belongings. By the time a Lyft found me after 4 a.m., I was exhausted and emotional. I took what I could and left the rest behind. Luis assured me that once the vehicle was returned, I could collect my belongings. I reached out for three days straight before continuing my trip to Florida. Neither he nor Turo could tell me where my things were, forcing me to leave behind my wardrobe and personal items while relocating. I followed up again on October 14 but was informed they still did not have the unit. On October 21, I was finally told the vehicle had been recovered; however, they said they could not hold my items for long and asked when I could pick them up. I reminded them that I was still traveling and would not return to Dallas until early November. When I reached out again on November 8, I was told “the place where they store the cars is charging storage fees because my things were there for over a month,” even though it was only November 10. As of October 14, they confirmed they did not have the unit, and on October 21, I reconfirmed. I advised that it had not been a month, and his statement led me to believe my belongings were being held by a third party. When I asked where my belongings were, I was given the address to the same “family-owned dealership” where I had picked up the car, which Luis now claims no connection to. I informed Luis that I would arrange to pick up my belongings. At no point did he mention that I would owe fees. When I arrived, no one seemed to know what I was referring to. Eventually, a man came out and said, “We have your things, but we charge storage fees, and your belongings have been here for over a month.” I explained that was not true. I had written proof that they did not have the vehicle prior to October 14. Besides, why should I have to pay storage because you rented me a vehicle that broke down? He then told me they didn’t have to hold my items and that I should be “grateful they even kept them.” I reminded him that it was the right thing to do. I did not abandon my belongings; I physically could not retrieve them because the vehicle broke down. The lack of empathy and professionalism was disheartening. It took over forty minutes before they finally agreed to return my items, and even then, I was told someone would “dump them out front.” As a customer, a woman, and a mother this hurt. This dealership had a chance to show empathy and compassion but choose to be passive aggressive. I did not ask to be stranded on the highway or to complete a month-long trip without my personal belongings. This entire experience has been frustrating and deeply disappointing. Even if the dealership itself does “not directly work with Turo,” if you allow someone to operate a rental business under your establishment and from your location, there should be clear policies, accountability, and compassion for customers.

I recommendto stay possible. They are a fraud. they will take your shirt and pretend out there helping you