Scarsdale Ford

Responsive and competent staff. Good customer. Convenient location. Wait times can be too long if waiting while car is serviced.

Dealing with Darren was a joy. He treated us with fairness and transparency and we would highly recommend this dealership. Scott and Juan were also a pleasure to transact with, and made the stress of buying a car during these stressful times, actually enjoyable!

The staff is phenomenal. Gabby, Cindy and Ralph are all very customer focused, friendly and concerned.

This was the worst dealership experience I’ve ever had. Besides. 15 minute wait to talk to anyone, the showroom was uncomfortably quiet, with desks crammed together like a call center. When I mentioned I was short on time, a sales manager loudly said, “Well, you shouldn’t have come in then,” which is shockingly unprofessional. Another employee brushed it off with a dismissive “ok,” as if that kind of behavior was normal. If this is how they treat potential buyers, I can’t imagine the service after the sale. Save yourself the frustration, there are plenty of dealerships that will actually respect your time and business.

Justin was extremely easy to work with. He put my preferences and sensitivities first. He worked hard in a polite and professional manner to make sure that I was getting what I wanted. And the team, specifically Scott, was there to make sure everything went smoothly. I highly recommend this dealership; ask for Justin.

This is my 3rd lease with them. Each time I’ve dealt with Chris Sorgi who I recommend to anyone looking to purchase or lease a vehicle!

Always a great experience when going to Scarsdale Ford. Family atmosphere, attentive to all your needs and concerns. Service works well with sales to assist the customer in alternative directions as well. Very satisfied with the customer satisfaction Scarsdale Ford gives as a business!

Disingenuous service management misrepresenting the status of repair process, poor communication and customer service, understaffed and subpar performance on deliverables, unreliable in maintaining documentation of prior service. Going forward I will find a different Ford dealership for any service or purchases. Very disappointed in the experience with Scarsdale Ford.

Excellent work done efficiently. The staff is knowledgeable and helpful. I recommend them to all Ford owners who want to keep their cars in top running condition.

Developed a problem with car early morning, made my way there. Problem solved. Charmaine and Troy were very attentive had me in out of there.