Scarsdale Ford

My car had been in service for over two weeks and they have no loaners. God knows how long it will be there. My last car was 3 months. They say I could be reimbursed for a rental 35 a day, cheapest rental I found is 75 a day. Why should I pay out of my pocket when their car failed?? No loaners… xxxxxxxx!! This is ridiculous I have to continue to inconvenience others for rides. This will be my last ford!!

Extremely pleased with my experience at this dealership. I personally dealt with Marysol Ruiz in ordering my '22 Ford Bronco, and I have nothing but good things to say. She was very communicative and transparent throughout the entire process from the initial build and price step through to the finance and delivery. To me, the sale was secondary to the customer experience. And that is my important takeaway. Highly recommend Scarsdale Ford for all your Ford needs.

I was extremely pleased with Scarsdale Ford and my salesperson, Joe Tarantino, from whom I ordered a custom Ford Bronco Sport several months ago. The car took a while to come in, but Joe was responsive and kept me updated along the way. Our experience picking up the car was efficient and helpful. And, of course, we love the beautiful Bronco.

This is horrible service department. My AC broke down on Friday 8/26/22 and I came to the service department on Saturday morning when they opened and they rejected to take me in to look at the problem. I asked for a loaner vehicle and I was told they don't have any. I called on in Tuesday 8/30/22 to make am appointment and the earliest appointment they have is 10 days away. Do service writers understand that it's still summer and I informed them that I use the car every day and I need AC. I leased the car at this dealership and now I understand that if the work is under warranty the service department doesn't want to do it. This was my first and last ford amd especially from this dealership. I would never reccomend anyone to this dealership

My experience was a pleasurable one. From my salesman, finance department, and service department were all very professional, courteous , and friendly.

I’ve always liked Marisol(Ford Scarsdale), I don’t like dealing with the young, it’s all about the sale with them. Marisol was and is extremely helpful. No pressure, but always consistent and informed, if she didn’t know she will find the answer. This SUV is very different from the Infiniti QX60, however, I’m prepared to get used to it. It’s a beautiful SUV. Marisol you did great. Thank you.

I've spent time back and forth with them since ordering a Bronco. In fact I transferred my order to them from another dealer which was unresponsive. Sure enough Scarsdale Ford seems to have the same, old-school, attitude. I ask simple questions about the order and accessories and I'm just passed on to someone else who doesn't respond. Then I was told the manager, Juan, "wants to you come in to meet." I couldn't get out of them what Juan wanted to discuss and offered a Zoom which never happened. Suspect there are Ford dealers who actually answer questions and respond to emails, but this isn't one of them. They'll be obliterated when the auto industry grows up and dismantles the dealer model.

Chris is amazing, responsive thorough and had our best interest at heart. Upon picking up the vehicle he had everything ready to go and we done within the hour. Thank you Scarsdale Ford and Chris!! We love our new family explorer!

Chris was a true professional, and a pleasure to work with. The dealership was easy to work with throughout the process.

Sales associates are very helpful. They take their time to answer any questions you may have