Reviews
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- Customer service —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Biteme, Thank you for writing us a review! We greatly appreciate your business. Welcome to the Autostar Family!
Rhett was great and all of the staff went out of their
Rhett was great and all of the staff went out of their way to make my purchase fast and easy.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
JGR2057, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
I am very impressed with the professionalism of Pavel and
I am very impressed with the professionalism of Pavel and the techs that worked on my vehicle. They made sure it was done right before releasing it to me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HERBIEPHILLIPS, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Hourly mechanics rates are crazy.
Hourly mechanics rates are crazy. Items noted for service not completed during schedule service Service unsatisfactory
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- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
MROOTBERG, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Didn't get my tire rotated.
Didn't get my tire rotated. They forgot. Now what? Not happy. Very not satisfied. I feel like what else autostar lie.and say they did something and didn't. Very unhappy about my tires not being rotated. Instead, I spent 630.00$ and still wasn't satisfied. I needed my tires rotated and I was adamant about that part of the service. I would have paid for that part of the service. Not sure if I want to do business with Auto Star simply cause of one big fat trick that my tires were rotated and the fact that I was charged 630.00 $ and still not satisfied. I will take my business elsewhere to get my tires rotated. I will only do warranty related things there on my 2025 jeep. My car is still under warranty 6 months old and I had to spend 630.00$ I feel like Auto Star is ripping me off and I will get to the bottom of this. Thanks Allen
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
askewallen0, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Dan was awesome.
Dan was awesome. Great to deal with. Very professional and did what he said he would.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TODDHYDE, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
About as good as I hoped for Excellent customer service,
About as good as I hoped for Excellent customer service, on time, and all covered by original warranty
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Neil, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
I bought my 2017 Ram from the dealership back in 2020.
I bought my 2017 Ram from the dealership back in 2020. I have had all of my service done there and have had excellent service every time. I will keep giving them my business whenever my truck needs work done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DAVIDMTORNOW, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Very nice people,available always,a pleasure working with
Very nice people,available always,a pleasure working with them.Good follow up.We’ll see again doon
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ENRIQUEGRISONI, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
I recently purchased a used Subaru from the dealership.
I recently purchased a used Subaru from the dealership. The pricing on the vehicle was competitive to the overall market, but the difference in my final decision came from the deal I was able to make, the overall service from the sales department, and ultimately the exceptional care by the financing and closing department. David Gilbert in sales was informative and helpful. Daniel Hutchins provided thoughtful conversation, explanations, and instruction for the final financing, warranty, and paperwork. The fact the dealership is in town and has a highly rated service department is also a plus. I will likely be a repeat customer, although hopefully not too soon. Subarus are great for our high altitude climate and having a responsive dealer in town is a bonus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
facesoftime, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great car-buying experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.
