Reviews
First time we were treated right,but been burnt the last
First time we were treated right,but been burnt the last couple times, not happy with past service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Tiffany, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Paval wasn't very helpful or professional.
Paval wasn't very helpful or professional. Communication between us when not accurate. I come to pick up my vehicle on day the specified but was told that it was not ready. He relied that he never said that but I showed him the email where he wrote that. I wish there was somewhere I could bring my Jeep to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
SKIDILLON084, Thank you for your honest feedback. I’m very sorry to hear that your recent service experience fell short of expectations, especially around communication. That kind of misalignment is frustrating, and we should’ve done better in making sure your vehicle was truly ready when you arrived. I appreciate you bringing this to our attention, and I’ll be following up with our team to ensure we’re being clear, accurate, and professional in every customer interaction moving forward. If you're still experiencing issues or would like to discuss your experience further, please don’t hesitate to reach out to me directly at 813-716-8784. I’d welcome the opportunity to help make things right.
Very accommodating.
Very accommodating. Easy to work with.. reliable and thorough.. convient and prompt service. Easy to get an appointment for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
NOEMAIL_690496, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Pavel did a great job getting my vehicle in to get fixed.
Pavel did a great job getting my vehicle in to get fixed. Thank you very much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
LEADVILLERE, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Quick response, found problem that another Dodge dealer
Quick response, found problem that another Dodge dealer could not find that tried 2 times. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
CMSCHIPPERT, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Pablo was efficient and easy to work with.
Pablo was efficient and easy to work with. I have nothing more to say done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
ZFELDMAN624, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Fantastic service Great customer service.
Fantastic service Great customer service. This is my third Jeep I have bought from you and have serviced. Thankyou
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ERRYIN52, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Thanks guys Loved working with you.
Thanks guys Loved working with you. Hope I don't need to see you again all that soon but I have no fear of returning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TLDKWLV3, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
My appointment was on done.
My appointment was on done. My issues were addressed appropriately and no sales dissertation was given to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DrDaleBrown, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Took my truck in for an oil change and non fuctional a/c.
Took my truck in for an oil change and non fuctional a/c. A/C was diagnosed but I was told it would be 3 weeks to get an appointment. I set the appointment and brought my truck back for a job I was told would be 1 to 2 days. 3 days later, I called and was told my tuck was not in the bays yet, but would hopefully be started the next day. Several days later I called again and same response, truck has not been taken back yet, but hopefully in the next couple of days. This went on for 3 weeks. Why schedule an appointment if you are unable to work on the vehicle at the allotted time? When I received the truck back, I had a check light, and low coolant light. I was told it was just a bubble in the system, and w as given my truck back again. I still have intermittent coolant light issues, and a check engine light after getting the truck back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair