Starling Ford

Sales was fine they met expectations. Service was not satisfying. Brand new car within 10 days ford maverick not starting replaced battery from fomoco to AGM. Let sit a few days to see if battery is maintaining. Called in to service to seek some confidence battery was the issue. Service person did not unerstand I just purchased a new car that battery died within week, but could confirm it was not a parasitical drain on battery. So now I must wait before upgrading stereo system as I do not want to spend money upgrading a lemon that may be returned. I was not given convincing information the battery was the final solution. Being an electronic technician I am capable of understanding details, and was waiting for a real answer at why he believed it was the battery and not a parasitic drain happening. As well he did not empathize with a customer who just purchased a new car that died within days. Which can cause great concern of the reliability ongoing of vehicle. BTW 2025 maverick hybrid. Not I searched onling and there are may incidents of dead mavericks with parasitic drain issues. just admit there has been issues, and you believe it is now fixed. However when asked technician about software upgrade they did not know anything about it. Here is information on this issue. Ford Maverick parasitic drain issues, especially in hybrids, often stem from software glitches in the Air Conditioning Control Module (ACCM) or Battery Monitoring System (BMS), causing the 12V battery to drain when parked, requiring dealer software updates (like SSM 53087/53801) and BMS resets, though some drains are linked to non-Ford apps or faulty batteries/components needing diagnosis. Common Causes & Solutions Software Glitches (Hybrids): The most common cause is related to the ACCM software preventing modules from sleeping, leading to drain. Fix: Dealers apply software updates via the FDRS tool and reset the BMS. Third-Party Apps: Using non-Ford remote apps can keep the modem awake. Fix: Uninstall these apps. Faulty Battery/Components: A weak battery, shorted wiring, bad alternator diodes, or other electrical faults can draw power. Fix: Perform a battery test, check connections, and have a mechanic diagnose for shorts or bad parts. Battery Age/Type: Original batteries, especially from certain manufacturers, might fail prematurely. Fix: Ford issued recalls for certain Camel batteries, but upgrading to an AGM battery often helps, followed by the software fixes. What to Do Check for Recalls: Verify your VIN for battery-related recalls (SSM 53087, etc.) and get them addressed at a Ford dealer. Try the Simple Fixes: Uninstall any third-party apps. Visit the Dealer: Ask for the ACCM software update and Battery Monitoring Sensor reset (SSM 53801). Get a Professional Diagnosis: If issues persist, have a technician check for shorts, faulty relays, or other component failures.

Poor communication. Saleman was texting the first day and then just disappeared and we couldn’t get any answers

I just wanted to thank Louis Ontiberoz and Kelly for the great service they provided in making arrangements to pick up and deliver my car for a recall at Starling Ford. it was a pleasure working with them.

Brought a new truck - apparently they lost the other set of keys - now its been 3 weeks and still waiting. On Monday Tues 1st Salesman said he would call me once the Service Dept open cause they have the 2nd key. Well I stopped by around 1:00 - Salesman is off today they said - like he didn't know he was going to be off? Talked to Kenny about the situation said he would get back to me by 5:00, he gave the salesman be 5 the next day and they he said he would order me a new key. So by 5:30 I texted Kenny and said apparently I am getting a new key. So the Key person call to come out Friday, Key was made but the fab was wrong - he is now coming Monday Sept 15. So hopefully I will get it. Also was promised a owner's manual, apparently they don't come in the cars anymore (first time I heard this) How can we figure out the dashboard stuff and the radio info, phone. Will not recommend this dealership! I plan on call the general manager.

Wow what a great experience, the finance guy was the very best I have ever worked w, because of him and a few others this will be my dealership here on out, Tyrique was the best, Kenny was sales manager was perfect, I have bought four cars at Mulinex but I'm going be a Starling Ford customer for life, again thank you Kenny and Tyrique for making my dreams come.true why I'm , still grieving a loss, your support love and kindness was a gift, Thomas thanks for working w me and your time, your age is young but you did a good job w working w us and I thank you for your time. Best dealership by far, ps when was other dealership tried but didn't have experience I wanted however Starling Ford puts the customer first and you earned our business we shall be back soon. Ten star all the way

Going out for a recall, they say my car was fine. Went to another Ford dealership. They said my recall is definitely needs to be done due to defective and I sold a bad car to a friend of mine, knowing that it was bad without saying anything to them stay away from them, used to be a good dealership and Ron Norris

Bought a used vehicle from this dealership on July 20th..during the test drive we discovered 4 chips in the windshield. They gave us a document stating they would be responsible for repairing the windshield..we're nearing the six week anniversary of our purchase and the windshield is worse than originally..no calls have been returned and have gotten the run around for six weeks..stay away from this dealership!

Inquired on a vehicle. Days have past and no body has reached out to me

Finally received my deposit refund. It Took awhile but they made mailed it to me

I have been waiting for over a month to get my deposit back for a Maverick I ordered almost a year ago and is still not ready’ I was told it was not a problem to get back my deposit back but here it is over a month and have been getting the run around since. Very bad business I intend to report this situation to better business bureau also