Starling Ford

Starling service is great, Michael you is on the ball every time we have an issue. I would recommend you guys to everyone.

It did take several attempt to reach service depth. But they solved my problem fast very professional and curtious.thanks for you kind service will return.

Poor communication on shipping and sloppy handling of a refund error Communication was good right up until it came time to actually ship the car. That's when things fell apart. Shipping delays with shifting stories: I was told the car would leave the lot on a specific day. When I called the salesperson to check, I was told it was delayed but would leave "the next morning at the latest, or the afternoon." I was also told transit would take 2-3 days once it shipped, so I waited. I heard nothing further until I texted the salesperson myself, only to be told it was delayed again, but "not to worry," it would leave the following week for sure. When I called again after that, it still hadn't left. In total, I didn't receive the car until 12 days after purchase. Contract errors and refund mishandling: Separately, I discovered my name had been spelled wrong on the paperwork and told them about the error myself, but the contract was never properly corrected. Later, I received a refund check for an overpayment, and because of that same uncorrected name error, I couldn't cash it. When I called to ask them to void it and issue a corrected check, they refused to put a stop payment on it. Instead, they required me to physically mail the uncashable check back before they'd send a replacement. I was told a new check would be sent overnight as soon as they received the one I returned. A week later, I called to check on it. First I was told it might have been delayed because they were waiting on a signature, then, in that same call, the story changed to it having already gone out that morning via regular USPS mail. Between the repeated shipping delays, the shifting explanations from different reps, and the hassle required to fix their own paperwork error, this was a frustrating experience from start to finish. I'd think twice before working with them again.

The purchase process was great. My sales representative was very personable and thorough. I did financing through the dealership and was promised that an additional temporary registration would be mailed overnight to me as long as I gave 2 days notice prior to its expiration. My email went unanswered for a week and I had to call in. I was told it would be overnighted two days ago, yet it is still not here. I was also told that the state taxes for my vehicle would be around $1200 and it could be financed. Then I get a notice that the taxes were a little over $700. Do I get a refund. I have nears hear anything from anyone at this dealership except from the salesperson asking for a good review. Another thing that I noticed after I took delivery of the vehicle is that the reconditioning team missed what appear to be coffee stains on the passenger side of the center console.

Mike was incredibly welcoming and was able to get us and our Bronco taken care of with ease! He was extremely professional and approachable, and the work was done without any issues or delays! Starling Ford and your employees are 10/10!!

Starling Ford always provides courteous and professional serve. Mike H. In the service department is always a pleasure.

Service is absolutely amazing. And my car service is done in a timely manner. Very Happy!

The company was able to schedule my appointment for the safety recall promptly and had no problems at the dealership. It took about 2 hours which included an oil change.

Service is outstanding at this dealership. I can always count on Mike Hakanen to help me out. He is terrific as is the rest of the service team.

Mike Hakenan is an awesome advisor. He’s always made sure that I understand everything about the condition of my truck and the optimum maintenance cycles. I also like hearing about what others are experiencing with like vehicles.