CardinaleWay Hyundai Glendora

These people are charlatans. They are under new ownership and have fired all of their previous employees. I leased a vehicle in Nov 2020 and cannot find a single person to hold accountable for the things that were promised to me at that time. I brought my car in for a promised detail and they ran it through the car wash without even cleaning the windows or wiping the interior. No one answers the phones and they have automated messages with no call backs. They are sickening

This dealership really tries hard to cheat you and xxxx you off. We’ve been customers for years. Their turnover is high. Sometimes we find a good person in sales or service and then next time their gone and suddenly the trouble starts - asking too much for something other dealers charge less or failing to communicate about our warranty repairs. Their sales manager is a jerk who tried to overcharge us by $3k on a lease buyout and treated us very rude. We used to like their service Dept but now those people have changed and we can’t get any communication from them. This is a sinking ship- with their poor customer service, they won’t last long.

Dealership has failed to resolve and issue difference check for Sold Vehicle now over 3 months. They gave an agreed upon amount for my vehicle, sold my vehicle, sent out payoff month later and then refuse to pay me difference of what is owed.

We have purchased two new cars from this dealership, one being a Genesis off the showroom floor. Now there is new ownership and the sales adviser caused my daughter to cry and leave without honoring the service contract stating, "OUR NEW OWNERS WONT HONOR IT". We were prepared tp turn in a lease in two weeks to purchase the Palisade, BUT NEVER FROM THIS PLACE! Unethical, poor experience and the serv. rep Arnold Torres should be fired! He would not look up the contract, my daughter stated that it wasn't her duty to bring in the original contract and then he went on to blame the sales dept for not putting it in the system after she was able to have a copy sent to her phone. He blamed everyone else, but himself INCLUDING THE OWNERS !! Which he stated would not honor the contract with GLENDORA HYUNDAI. Do yourself a favor, avoid these headaches, Please search yelp, google and review ALLl the other peoples reviews and complaints and I'm confident you wont want to be upset getting a simple oil change. This just cost them a loyal Hyundai customer and potentially Hyundai Corp. as we will now be considering other options.

This dealership held my contract information hostage after lying and saying that it was gone, or possibly in some archives. They were slimy and pretended to be friendly and helpful, but only wanted to take up my time to wear me down and sit down with their finance department. All of this to get something printed out. Then they lost my car registration after I asked if they could beat my bank's financing quote. I have to go to the DMV to get another copy. Gladys (Finance Director) and Bobby (Finance) - held up my own contracts hostage David - slimy sales mgr who held me up and lied about what was needed to buy out my lease Peter - asked me for my keys, didn't explain why, after I asked he said it was to get my registration. After I got home, I noticed it's not in my car anymore. I called Hyundai and he said he will look and call me back. But it's expiring anyway, so do I even need it? Yes, I do, to purchase my car. He was wasting my time by jumping between me and another customer at another table. I complained to the Sales Mgr David that I needed things to move more quickly, not as an in-between of another potential sale. That did nothing, and I was still stuck with Peter and his other potential sale. Meanwhile, I saw at least three other salespersons outside meandering with nothing to do. Time is important to customers. Do not treat us like afterthoughts. Their quoted price was also $2k above what Hyundai Motor quoted me at. Service is also slimy. They recommend new tires, complete new engines, and other services unnecessarily. They don't call you when your car is ready. There is no emphasis placed on the customer experience here. This place is like a Twilight Zone experience, or like the Bad Place. Go here to be tortured with time wasted and being lied to your face. The new owners have been in place since July 2019. Before that, I had a decent enough experience here. This place is crowded with more self-serving liars than I am willing to guess, and this kind of business only operates in such a way when the ownership allows, endorses or, perhaps, encourages this kind of nefarious behavior.

I have had quite a few problems with Arnold. Horrible customer service! Told me whoever fixed your car did a xxxx job. ??why? Who talks like that to a guest. I have complained on him military times,nothing has been done. He is the rudest person in costumer service I have had to deal with. Run away if he comes to your car!

Needed a new economical car that would be reliable and easy to drive. The Hyundai Elantra was just what we needed at a reasonable price. Ken Lee helped us find the car with the features we wanted. And in a color we liked. Overall our experience at Glendora Hyundai was outstanding.

Dealership offered me a 36 month lease, 12k miles, on the Kona EV Ultimate ($45,000 MSRP) for $900+ per month! Almost $1,000 per month lease for a Hyundai!?! Don't go to Glendora Hyundai.

The sales process was good and Jimmy did his job but the Finance and DMV department hires a bunch of horrible people. Came in with my own financing and they decided to sign me up for some 3rd rate credit union and then they screwed up my paperwork and submitted the documents to the DMV for tags but did not provide license plates. They charge you lots of money in fees and don’t do their jobs. Also the day after I purchased the car the check engine light turned on and when I took the car to the Service department and all they did was reset the code and now it’s showing as Permanent when you hook up the OBD reader. Stay away from this place.

After a very good experience on our previous car, we came back but wow, things have changed. Our Sales guy Sean Morehouse was great. Young but did a good job for us. Then we got to the credit department and things went down hill from there. Without going into detail I would just warn you to be careful. Get everything in writing on the spot because customer service is not there at all. As for the service department we only delt with John Slater and he was terrific. Unfortunately for Sean, we wll not be going back to Glendora Hyundai.