CarMax El Paso West

Everyone was very nice. I liked Luis first let us test drive by ourselves.. Then I think her name was Ashley finished our paperwork. Izzy at sales made it super easy and explained everything to us

1st off it took nine days for a transport to move the car from 8 hours away. A little long by anyone's standards. I shipped a car 1700 miles in 3 days. Then I get to front desk I'm asked if I have an appointment I say yes, I'm then asked if I have my online quote I show it, she tells me you need a new one it's 2 days expired. I said, oh ok but it took 9 days for the car to get here, can I do it online again? She says, That's what I just said, Then the whole purchase process was slow and confusing, The sales person was polite but clearly new, All in all my experience at Carmax in TN was flawless this was not good at all. I won't go back

They have a good selection of vehicles and awesome customer service. Matthew was very helpful and he answered any and all my questions that I had.

So much less stressful than regular car dealerships. No pressure or manipulation. Everything was very straightforward and clear.

They sell lemons they know won't be covered by lemon law because of the year of vehicle they are selling you. Don't trust this location. They will give you the run around. My son has been without a vehicle for over a month now. Car has been in shop for SECOND repair. They don't care about you. My reviews are always honest. I will leave this review up until resolved.

Miss Brittney who sold me the car was very professional and truthful on everything she said about selling me the car , she did exactly what she promised me.

Staff was friendly informed and very helpful. I enjoyed that they were not pushy and willing to help make the experience enjoyable.

I had completed the paperwork and financing on line. Matthew was helpful and very professional. He explained everything thoroughly. I had an awesome experience working with CarMax. I highly recommend this dealership.

Great experience buying from Carmax. Dominic Lara went above and beyond as a professional in helping with my car-buying solutions in getting me into a vehicle of my choice. I recommend highly Carmax.

New, modern, clean, very busy, great customer service & large inventory selection. The vehicle I had trucked in arrived early & was immaculate. The salesperson completed the sale expeditiously & was very knowledgeable about the CarMax process. However, I had requested no detailing products to be applied as they just attract dust, but the interior was shiny & the tires were greasy brown & rubbed off on my pants & shoes during the acceptance inspection & test-drive. I have not received my registration sticker yet (going on 3 weeks since purchase) & there is still a Spireon GPS Tracking Device hanging under the dash, which I was told would be removed by the dealership before I took possession. It is difficult to contact your local dealership by phone & you are usually redirected to a regional agent, but they are all very knowledgeable & helpful. Overall, the experience was much more pleasant than a brand name dealer.