Aaron Ford of Lake Elsinore

I went to Lake Elsinore Ford to check out the Ford Edge. I told the salesman Eric Locricchio I had recently lost my husband & was still very emotional. I did not need the bigger vehicle I owned & was looking for something smaller. I told him not to run my credit as I was approved for a loan by my credit union. He assured me my credit would not be run & told his manager Eric Lambert 2 times not to do so. Within minutes Eric Lambert showed up & began negotiating the deal offering me a low-ball trade value for my car. I said no to his deal when a 3rd man appeared. Feeling outnumbered by 3 men ganging up on me I asked for my registration & keys & the 3rd man kept trying to make a deal which I did not like. I left the dealership & when I arrived home was notified by LifeLock they had run my credit. I did not give permission & did not receive a copy of my credit report. Worse car buying experience. I think they invaded my privacy running credit without my consent. I would never send anyone to this dealership.

I came into the dealership in the afternoon to have my new car checked because the check engine light was on. I was disappointed to hear that they had to keep the car that I spent $42k on for an unspecified amount of time. The dealership gave me a rental car. My new car had less than 200 miles on it. While I was there, I saw a used car on the lot that I thought would be perfect for my daughter. So I talked to Bob, the salesperson who sold me my car, expressed my interest, and told him I'd be back with her that evening to drive, and most likely, purchase it. I made the appointment and she drove the car. Right after she got out of the car from the test drive, we informed the salesman, Darrin, that we definitely wanted the car. As we walked to the showroom, another customer appeared and Darrin turned to him and said "here is the car you are interested in," and handed him the keys. I was stunned. I said to Darrin, "are you kidding me? We just said we wanted the car! I made the appointment with Bob earlier this afternoon." Apparently, since I had arranged the deal with Bob, the commission for the sale would have gone to Bob and not to Darrin. So Darrin took the other guy's deal before ours. Even though we made the appointment first, drove the car first, and said we wanted it first, Darrin sold the car to him instead!! What kind of dealership, let alone salesperson, conducts business this way. He sold the car right out from under our feet when we were there first. How could they "better deal" me!!! What happened to integrity! Not only was I screaming and yelling, because I couldn't believe how underhanded they could be, but the finance dept. and the floor manager could care less. They just wanted the deal!! Sickening! Don't go to this dealership. Something will probably go wrong like this, and with your new car, then you will end up regretting buying from this dealership like I do.

NEW FORD EDGE HAD A DOOR THAT DID NOT CLOSE PROPERLY. TOOK IT IN TO HAVE IT FIXED AND NOW THERE IS A WIND NOISE BLOWING THRU. REPAIR PEOPLE TOLD ME IT WAS NORMAL FOR THE FORD EDGE TO HAVE "CROSS WIND NOISE". NOT SURE WHAT THAT'S SUPPOSE TO MEAN. IT IS LOUD ALL THE TIME, JUST DRIVING BACK AND FORTH TO WORK. THEY SAID THEY COULD NOT DO ANYTHING MORE TO FIX IT. WHAT A DISAPOINTMENT! PAID A LOT OF MONEY FOR THE CAR OF MY DREAMS AND IT'S BROKEN AND THEY CAN'T FIX IT!

I went in for an oil change on saturday. it took 2 hours to complete a 20 to 30 minute task. on the following day I discovered smoke coming out from underneath my hood, when I popped the hood to look. I noticed the oil cap was missing and I have a puddle of oil in my driveway. I called the dealership and they said that the service dept. was closed and they would call back tomorrow. when I finally talked to the service manager he told me to bring it in and he would top off the fluids. I brought my car in 4:30pm and it was ready at 6:15pm nobody came to me when the work was complete and nothing was done about the oil in my driveway. Because of this IM NEVER BUYING A FORD EVER AGAIN. This whole experience was an insult to customer service and I strongly encourage others to go elswhere.

I had some issues with the sales contract because it had change and wasn't clearly explained to me. As soon as I filed a complaint I was promptly contacted by management and had everything explained to me in detail. My overall experience with them turned out to be good. My best experience was with the salesman who was very friendly and worked hard to find exactly what I was looking for.

just great service, they didnt try to push anything on us, did a free inspection and had a nice form that was very clear about the condition of our vehicle, even found a brake light bulb out that I didnt know about.

Highly recommend Lake Elsinore Ford for Sales and Service. Dani in Service is the best Service Advisor that I have ever had. Recommend talking with him when servicing your vehicle. The dealership is clean and well organized for both sales and service.