Aren Auto Group

I purchased a used 2016 Audi Q7 from these people. Within 6 months it needs over 3K worth of work. I had the work done because the fake warranty that they gave me was no good. The warranty they offered cost $3700.0 and the car would have needed to be in good shape for several months prior to being able to use the warranty. After 6months, the car needed a new transmission and was leaking every fluid in the car. I cant believe the sold me this piece of junk. Now the junk is sitting in my driveway and I am paying a car note for a car that I can not drive. DO NOT BUY FROM THESE PEOPLE

I purchased a 2021 GMC Canyon AT4 from Aren Auto Group and the vehicle and process to receive the title has been a complete and utter headache. To begin, the vehicle looked good in the pictures, wonderful. After acquiring the vehicle, I've had to replace the engine in it because of such poor maintenance. The vehicle is only 5 years old, and it came with a SLEW of problems. The price was good, but the transparency and customer service wasn't. The vehicle was purchased with a cashier's check, and I was told that the title would be mailed to me the very next week! Well, the next week came around and I heard nothing. So, I remained patient. I called and called and the salesperson that I worked with purposely ignored my calls! Then once I got him on the phone, he claimed that he was waiting on the bank to get the title to him because when I purchased it, it still had a lien on it! Long story short, it took a whole month for me to get my title. They EMAILED me a PDF file to print out and laminate to serve as the new 30 day tags until the issue was rectified... I spoke to the manager prior and he told me that they would be mailing me some 30 day tags in the mail. In summary, if you're buying a vehicle from this dealership, get it inspected first. Any dealership that has foreign car pictures up on the wall and an extravagant waiting room, is all for "glitz and glam" and not quality and customer service. The Carfax to the vehicle was clean, but after taking it to my mechanic, it was found that the vehicle needed: Valve Cover Gasket, Oil Pan Gasket, Valve Seals, Axle Shaft Seal, PCV Hose & Valve, Catalytic Converter Gaskets, Front Differential Mount Bushing, Spark Plugs and the Differential Fluids changed. I'm doing everything I possibly can to revive this truck, but I'm highly frustrated and disappointed at the quality of vehicles they sell and their lack of customer service and transparency throughout this whole process!

I was looking forward to buying a used jeep wranlger but they didnt even put the vin number in the contract so who know i could send over a lot of money to someone and they have everything they need to just not send it. Also who knows what will happen at the dmv. But mostly it was just a little sketchy because we settled on a deal and a week and a half later they still could not give me a contract that was valid. Its all just basic car buying 101.

What a pleasant experience. My first time financing a vehicle. When going to initially look at the vehicle, I discovered a few issues. Obviously no used car is going to be perfect, nor was I expecting it to be. They told me to come back the next day and the issues would be fixed. I came back and they did in fact fix the car. They are willing to and have went above and beyond.

I purchased a 2012 Ford Fusion on Monday, April 14th. Just one week later, on April 21st—and after driving fewer than 500 miles—the car began displaying a “Service AdvanceTrac” warning. I had the throttle body replaced and the battery upgraded, hoping it would fix the issue. That cost me $600, and to their credit, Aren Auto Group reimbursed me $300. Unfortunately, the issue persisted. A diagnostic scan at my local Ford dealership revealed the car needs a complete transmission replacement—a repair quoted at $18,000+ because Ford no longer produces the necessary parts. This problem is actually part of a known recall for this specific model—something Aren Auto Group did not disclose prior to the sale. And coincidentally, this recall is now expired. According to the CarFax report, the vehicle had been traded in to Ted Britt Ford and then purchased by Aren Auto Group at auction, with only 10 additional miles on the odometer. It’s clear that the car was likely offloaded at auction because of this exact issue. Rather than acknowledge the evidence from two highly qualified mechanics, including a Ford-certified technician using manufacturer-specific diagnostics, the dealership owner, Chris, still insisted I take the vehicle to their mechanic—essentially questioning the validity of the previous expert evaluations. The car is currently with their mechanic. The dealership’s communication throughout this process has been poor, and at this point, I believe their business practices lack transparency and integrity. Had this issue occurred after 10,000–20,000 miles, I might chalk it up to wear and tear. But a major, safety-related failure within 500 miles of purchase points to a serious pre-existing issue that should have been disclosed. I now believe this vehicle was knowingly sold under misrepresentation and fraud. I’m not looking for anything unreasonable—I simply want my money back for a vehicle that is unsafe, unreliable, and not fit for use. If you’re considering buying from Aren Auto Group, I strongly urge you to reconsider. This experience has been nothing but stress, expense, and frustration.