Bob Johnson Used

I am writing to formally share my disappointment regarding a recent experience at your dealership. My intent in providing this feedback is to highlight a significant lapse in both vehicle safety standards and customer service. After inquiring about a 2022 Jeep Grand Cherokee, I coordinated extensively with your sales team. Because I was traveling from out of state (Florida), I was diligent in my preparation: I requested photos of the car, secured insurance, and, at your team's suggestion, switched from my USAA financing to a dealership-approved loan to streamline the process. I then flew in specifically to finalize the purchase and drive the vehicle home. However, upon my arrival and subsequent test drive, I discovered the vehicle was in a condition that I consider unroadworthy and unsafe, specifically: Mechanical Issues: Severe engine vibration due to faulty motor mounts. Safety Hazards: Significant shaking/pulsing while braking at 20-30 mph, indicating worn rotors brakes. Tire Condition: Tires were at 5/32 (front) and 4/32 (rear), nearing the end of their functional life. Exterior Damage: The left tail light was loose, out of place, and waterlogged. When I raised these safety concerns, the response from the sales representative was dismissive. I was told the vehicle was "as-is" and no repairs would be made. While I understand the "no-pressure" business model, I was shocked that; despite being a pre-approved, out-of-state buyer standing in your showroom, no effort was made to show me an alternative vehicle or find a solution. The interaction was short, distant, and entirely lacked the professional courtesy one would expect after such a significant travel commitment. I believe this is a missed opportunity for your team. Selling a vehicle with compromised braking and engine components is not just a matter of "as-is" sales; it is a matter of safety and reputation. I hope you will take this feedback as a serious training opportunity to ensure future out-of-state guests are not subjected to the same experience. I look forward to hearing your perspective on how this situation was handled.

One of the best experiences I have ever had. From the initial call speaking to the representative Jordan, boarding a flight out of JFK Airport, being picked up by Jordan at Rochester Airport, Transporting us to the dealership in Avon, all paper work ready to sign. Everyone at the dealership were friendly, courteous, and professional. Thank you for a wonderful experience!!! Michael M.

Shady dealership. Was interested in a car, told me it told(probably to see if I'd get aggressive) and lo and behold it's still here 3 weeks later! I know they didn't have the sale fall through or else they would have reached back out. Avoid.

Bob Johnson LeRoy delivers exceptional service, honest communication, and a hassle-free buying experience. Their friendly, knowledgeable team makes every visit enjoyable.

Car history report provided by the dealership left off 2 accidents. Had to pay for a CarFax report to find the truth. Salesman acted surprised...

Great easy my salemen Jason was helpful and worked with me highly recommend . well worth the trip.

The sales team was very professional, not pushy and let me look and choose the perfect car for me and my family.

The whole team was friendly, professional and helped us find the car we were looking for. The buying process was straightforward and we had a great experience overall.

Great experience buying my car here! Sean and his manager Kyle made the process easy and I will definitely be back for my next car!

Bob Johnson is amazing. They made everything so smooth and easy. The salesman who helped us was patient and kind and found exactly what I was looking for .Thank you for everything.