Groove Subaru

My wife and I would like to express how much we enjoyed our experience of purchasing our 2026 Subaru Outback from Groove Subaru in Englewood CO. We found dealing with our local dealer to difficult. We searched the web found the Groove dealership to be far more competitive and professional to work with. We were able to work through our sales person, Annastasia Simeone, was pleasant to work with and very helpful during the negotiating process. She made sure we had all the information needed to make a purchase that we were very happy with. We traveled from out of state and completed the purchase in a timely manner. The sales manager, Cande, was extremely helpful and made us feel like we were valuable and respected customers. We would highly recommend doing business with Goove Subaru to anyone.

I have never had a worse experience with a business in Colorado than I did with Groove Subaru in Englewood, and I feel like other people need to know what they're actually walking into before they bring their car here. There was zero transparency upfront about how long service would take. My car sat with them for three days before they even diagnosed what was wrong with it, and during that entire time I was paying out of pocket for a rental car because nobody gave me any kind of realistic timeline or heads up. I'm a pediatric home health clinician, so my car isn't just a convenience for me, it's how I get to the kids on my caseload, and three days of unexplained delays and rental fees is not a small thing when your job depends on being mobile. On top of that, the staff were rude, and when I tried to get in touch with the manager about it I asked an employee directly for his contact information and never heard back from anyone. When I finally did get Tim, the manager, on the phone this morning, I was expecting an apology for how his team had treated me, and instead he basically turned it into a "he said she said" situation and told me that what he'd heard on his end wasn't good, like I was the one who needed to explain myself. No apology, no accountability, nothing. I left that conversation more frustrated than when I started it. This was genuinely the worst personal experience I've had with a business here, and I plan on spending the rest of my time in Colorado telling people to steer clear of Groove Subaru and think twice about Subaru as a brand after this.

Scheduled an appointment per Subaru of America for a warranty concern because the vehicle was originally purchased from Groove. Arrived on time to my appointment @7:30am and spoke with Juan. I wasn’t even checked into the system before being told they didn’t need my claim number and what I was there for would not be covered under warranty even though SOA instructed me to make the appointment for an inspection of my concern. I was given nothing to show I was there and the total time was less than 5 minutes. My drive each way was over 30 minutes. I received a call a few hours later asking if I was showing up to my appointment. Their poor communication and overall handling of this situation is disappointing regardless of the outcome.

I had a disappointing experience with Groove Subaru while trying to purchase a vehicle. Communication was inconsistent and confusing. I received calls/texts from multiple people, but there did not seem to be a clear point of contact or any real follow-through. I was interested in a specific vehicle and tried to discuss pricing and next steps, but I never received a clear resolution or meaningful negotiation. Instead, the communication felt scattered, and I was left waiting for responses after previously getting quick replies. It made the process feel unnecessarily frustrating, especially as a serious buyer who was ready to move forward if the numbers made sense. I understand dealerships can be busy, and pricing may change with the market, but the lack of clear communication and lack of follow-up made the experience feel unprofessional. I would have appreciated a straightforward answer either way.

Very nice people to work with. Very happy with everything they help with thank you..

My experience was unlike any other I’ve had at previous dealerships. It was professional yet friendly and the team went above and beyond for me. What is usually a daunting, stressful experience, was turned into something quite the opposite— I never felt pressured or confused. There has been a significant amount of outreach since my purchase to ensure I’m a satisfied customer, which is very comforting as well.

Shady and slimy! Our daughter is in college- got in a terrible accident- we had to replace her car- after weeks of looking we decided to work with Groove. We had a Dessert Khaki Crosstrek presented to us - we agreed on it with them. We were ready to buy Saturday following talks Friday 3-6. The car wasn’t even listed yet! They told us it needed some repairs so it wouldn’t be ready until later the following week, but they would let us know! Our daughter is in Laramie and needed a ride to Denver to get the car- we explained we needed to coordinate and to let us know when it was ready and we would be there! They told us Monday- when they checked in with us it was in the recon and detailing and they would let us know when it was ready. Today, Tuesday 3-10 we called- to check in - as our daughter was able to get a ride Thursday to see if the car would be ready by then- THEY SOLD IT! Out from under us! Then the jerk who runs the store had the nerve to ask us if we wanted to buy another car from them- xxxx no! We are a Subaru family and will be letting corporate know about the terrible customer service this dealership has. What a slimy and shady dealership! Avoid if you can we all know Denver had many other options! Integrity is something the salesman at this place do not have.

The quality of a business is rooted in how they respond to feedback; but it also stems from how they do business in the first place. The Groove Subaru team showed me its shortcomings - in communication, follow through, and quality of care - but this team also demonstrated that it can show up when addressing a customer's disappointment. What began as a ruined day became a lesson learned, and a reflection on the process of buying a car. I appreciate the nuance of a deal that didn't work out, the details that may get lost in the shuffle, and I can begin to respect an establishment that tries to course-correct after being rude and short-sighted. I felt overlooked and unappreciated in my recent interactions with this business, but this business is willing to close the gaps and try to make it right. You have lots of options when you're buying a car. What matters in the end (especially with Subaru) is the care that is given along the way. We didn't end up buying a car at Groove. But you might. If you do, if they have what you're looking for, give them a shot. They'll do their best to get you a good deal and to deliver a good experience.

This is the second time I get a car from Groove Subaru, & I will definitely keep coming back. Great customer service & great deals. Dru Larson was incredibly helpful!

Dru was very nice and professional through the entire experience. I really appreciate all their help.