Keating Chevrolet

Keating's service team mis-diagnosed the problem with my vehicle. I spent ~$1300 on a recommended solution that did not work. The problem remains and Keating has no remedy or consideration for my out-of-pocket costs. Keating should bear some repercussion for their mis-diagnosis, especially since they charge $225+ for a diagnosis. Further, my vehicle was in your shop almost a week. Your work flow should be examined. I wouldn't recommend this dealership

No follow up to answer questions - don’t need them other dealers to the rescue.

Salesman tried to persuade me that numbers had been adjusted for my trade when they had not. Twice. The truck they were trying to sell me was not on the lot nor was there one similar. Wanted me to leave a down payment and bring the truck in. "That's what loyal customers do," said the sales manager. Tried to convince me there was something wrong with my trade in. Would not guarantee numbers if I walked out. Held on to my keys, so I could not leave. Walked in as a woman on her own and sure felt like they would have, and tried, to take absolute advantage. Keating Conroe is no Buckalew. Don't waste your time.

Called this morning to set an appointment to have an Error Code read on my 2013 Silverado 3500hd. We are 70 years old and visiting from Missouri. I use my truck daily for work here for 2 months. Randall (service advisor) told me I'd have to leave my truck for 5 days just to read the code...then he told me that the repairs would be 6 weeks out. He made it clear that he did not care about my dilemma...he was short and not interested in helping. He also told me to rent a car for the 5 days of diagnosing the problem and for the time needed for repairs. I'll go elsewhere...

Perry Hall is very helpful service advisor. And Amy McGuigan my sales rep is the best. It?s like having an advisor on every new product that comes out. I?m a corvette nut and this is my home for Chevy products.

Very professional process, and Mark C the salesman was great and easy to communicate with. Would recommend to anyone in market for new or used. Their mechanic shop seems to move pretty quick. Thanks again!

I was tremendously impressed with the service I received at the dealership. Brad the service advisor was incredible! He made sure that he stayed in contact with me, and got back to me the what the problem was and the cost to fix it before 7 AM the next morning! The next day when the car was ready, Abraham came to pick me up to get the car, again ... great service! I have mobility issues walking, so Brad went and got the car for me and brought it to me! the work on the car was done fast and resolved the problem! We just moved here last summer from Western Massachusetts; to find a dealership that is better than the one I went to for 51 years is impressive!

My fiancée and I had a great experience buying our new blazer from John Prince. He made the process easy and painless. We definitely will be buying our next vehicle from Buckalew .

La mejor experiencia una agencia muy honesta nada de cargos escondidos grasias carlos x tu ayuda

Professional Staff Team effort was prepared with all aspects for taking care of my new car processing.