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Journey Nissan

(1,449 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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The service department is always helpful and it’s easy to

The service department is always helpful and it’s easy to make appointments. The service writers are knowledgeable and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were helpful on scheduling my appointment and called

They were helpful on scheduling my appointment and called me when my car was ready to pick up pretty quick I could have just stayed. My one complaint was my old dealer Hyundai vacuumed the inside and you don't

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Highly Recommend them!

Highly Recommend them! Sales and Service are great to work with and very friendly. Alex Aguilar, Luis the service manager and Tim the service advisor are very helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bring my car back into Ziegler-Gurnee is always positive

Bring my car back into Ziegler-Gurnee is always positive experience. The Tech writer are attentive and do a great job of keeping me well informed of the vehicle's progress.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service experience regarding maintenance

Great customer service experience regarding maintenance and follow up after service is completed. Thorough information on service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Although I had to bring my vehicle back in for several

Although I had to bring my vehicle back in for several appointments for a front break job that you did, Victoria and Luis Persevere until the Mechanics got it right. I no longer hear the constant whining as I engage my brakes. I appreciate your patience and determination to resolve the issue. I no longer have the whining noisy brakes which was so embarrassing and I truly appreciate all the help and professionalism. Thank you much, Respectfully, Larry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast, and easy.

Fast, and easy. I was in and out in about 25-30 Minutes, the service writer was able to tell me what was recommended for me. Inside was nice and clean, they had the popcorn machine going. Not too busy either so it was quiet and calm the whole wait time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is very helpful and friendly.

Everyone is very helpful and friendly.the waiting area is nice and big good coffee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Making an appt was quick and easy.

Making an appt was quick and easy. Everyone who was involved was kind and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Yes.

Yes. The visit was exceptional. Good customer service and communication. Danny even went above and beyond and fixed a piece of rubber near the passenger back window. Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.