Reviews
The service department is always helpful and it’s easy to
The service department is always helpful and it’s easy to make appointments. The service writers are knowledgeable and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were helpful on scheduling my appointment and called
They were helpful on scheduling my appointment and called me when my car was ready to pick up pretty quick I could have just stayed. My one complaint was my old dealer Hyundai vacuumed the inside and you don't
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Highly Recommend them!
Highly Recommend them! Sales and Service are great to work with and very friendly. Alex Aguilar, Luis the service manager and Tim the service advisor are very helpful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bring my car back into Ziegler-Gurnee is always positive
Bring my car back into Ziegler-Gurnee is always positive experience. The Tech writer are attentive and do a great job of keeping me well informed of the vehicle's progress.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service experience regarding maintenance
Great customer service experience regarding maintenance and follow up after service is completed. Thorough information on service
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Although I had to bring my vehicle back in for several
Although I had to bring my vehicle back in for several appointments for a front break job that you did, Victoria and Luis Persevere until the Mechanics got it right. I no longer hear the constant whining as I engage my brakes. I appreciate your patience and determination to resolve the issue. I no longer have the whining noisy brakes which was so embarrassing and I truly appreciate all the help and professionalism. Thank you much, Respectfully, Larry
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Fast, and easy.
Fast, and easy. I was in and out in about 25-30 Minutes, the service writer was able to tell me what was recommended for me. Inside was nice and clean, they had the popcorn machine going. Not too busy either so it was quiet and calm the whole wait time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone is very helpful and friendly.
Everyone is very helpful and friendly.the waiting area is nice and big good coffee.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Making an appt was quick and easy.
Making an appt was quick and easy. Everyone who was involved was kind and helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yes.
Yes. The visit was exceptional. Good customer service and communication. Danny even went above and beyond and fixed a piece of rubber near the passenger back window. Thank You
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
