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Journey Nissan

(1,450 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 366-8475 (855) 366-8475
Used (877) 748-7680 (877) 748-7680
Service (866) 867-2655 (866) 867-2655

Reviews

(1,450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Journey Nissan from DealerRater.

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They always provide great customer service.

They always provide great customer service. I was greeted when I came in. Tim has helped out a lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales department is horrible but the service department

Sales department is horrible but the service department is absolutely fantastic! Definitely recommend the service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, We appreciate you taking the time to share your feedback with us at Zeigler Nissan of Gurnee. Our goal is to ensure that every guest receives five-star customer service. If you would like to discuss your previous experiences with our Sales Department, please feel free to contact us directly

Very happy with the work done on the car so so so thank

Very happy with the work done on the car so so so thank you guys rock

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best experience in buying a vehicle under sales associate

Best experience in buying a vehicle under sales associate Ken’s leadership getting into a vehicle we need. Also great mechanical service with transparent communication and updates leading to timely completion of service with side loaner available should there be that need. All around good professional people advocation great business practice with their customers. Hopefully this continues for years to come. Best wishes to you guys and may all your good deeds elevate you to where you need to be in your business and life. Ok I have to go now…my Mama calling me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We're genuinely pleased to hear about your satisfactory buying experience and mechanical service at Zeigler Nissan of Gurnee. We've always strived for meaningful communication, professionalism and good business practice with our customers. Best regards in future endeavors as well, we look forward to serving you again under the same quality standards if needed.

Alex Aguilera is the best sales person and his

Alex Aguilera is the best sales person and his supervisor, always helping costumer I will always go back there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were fast and efficient and took care of my needs.

They were fast and efficient and took care of my needs. Why would you ask for a minimum? That’s so manipulative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ziegler Nissan in Gurnee is our one stop place for car

Ziegler Nissan in Gurnee is our one stop place for car care! They make you feel like family and can pick you up if you don’t have a ride to grab your car when it’s ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I'm so pleased with their services as soon as you reach

I'm so pleased with their services as soon as you reach they greet you politely and are ready to serve. I definitely recommend this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Waited over an hour for oil change.

Waited over an hour for oil change. They spilled oil on the engine and the car was smoking when got home with foul smell. Terrible experience. Took another hour back there to clean it off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best service staff ever!

Best service staff ever! I’m on my 4th Nissan and I always get my service here! Wouldn’t go anywhere else! Victoria my advisor was excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.