Reviews
Easy to deal with, nice folks Parts Dept excellent, Luis
Easy to deal with, nice folks Parts Dept excellent, Luis Service Manager great, Andy from parts Exceptional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Car in for month.
Car in for month. Delay on parts finally purchased 'after market'. I had to make contact for status updates most of the time. Empty tank of gas when done. I barely made it to gas station. Below empty with light on when I picked up the truck.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Ndelzotti, Thank you for being a valued customer, and I truly appreciate you taking the time to share this feedback. I’m very sorry for the frustration you experienced — having your vehicle in the shop for that long, dealing with parts delays, and not receiving proactive updates is unacceptable. On top of that, you should never have received your truck back on an empty tank. That’s not the level of service we stand for at Journey Nissan. Your experience matters to me, and I want to ensure we restore your confidence in our service team. Please reach out to me directly when you can: Justin Delgado Executive Manager / Managing Partner Journey Nissan – Lindenhurst, IL 847-265-1122
The sales person name was Jesse and he was very helpful
The sales person name was Jesse and he was very helpful and I did send him a message letting him know if I have any friends that are looking for a vehicle that I would send them to Nissan and recommend Jesse
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Time quoted for service was accurate, explanation on
Time quoted for service was accurate, explanation on service and a heck of wash. Thanx
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Journey Nissan. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Just purchased a 2025 Nissan Armada from Journeys Nissan
Just purchased a 2025 Nissan Armada from Journeys Nissan even though I do not live in the state, accommodated me and kept a good line communication. The staff is great very friendly and the price is amazing. Thank you guys for making this experience simple and easy..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Journey Nissan. We appreciate your business and hope to see you again soon! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
It was a pleasure to assist you and welcome you into the Journey Nissan family. Thank you for choosing us and trusting us with your business!
Felt like they found the problem, I had and hopefully
Felt like they found the problem, I had and hopefully fixed it. Service was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Journey Nissan. We appreciate your business and hope to see you again soon! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
The staff are very welcoming and helpful with my needs.
The staff are very welcoming and helpful with my needs. The wait time wasn't bad either. I was expecting a complementary car wash but didn't get it due to "snowing".
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that you had an overall positive experience, Ryan. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Journey Nissan, the salesmen were very attentive to my
Journey Nissan, the salesmen were very attentive to my needs and cared about my time spent at the dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Dealer Palmisano helped me lease a new car that I really
Dealer Palmisano helped me lease a new car that I really like! Everything went professionally and quickly! Thanks Journey Nissan !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Journey Nissan. We look forward to having you as one of our valued customers for many more years to come! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Went as planned.
Went as planned... as it always has Staff was friendly like always, facility was clean
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122
Went as planned. .. as it always has Staff was friendly like always, facility was clean