Graff Toyota

I can in with an appointment for lube/oil/filter and tire rotation. I also told the service writer I was going back to Florida for the winter and requested a check of everything for the trip. Everything went well and the job was completely in a timely manner. A few days later I checked my fluid levels and the brake reservoir and washer fluid and oil were good. I observed the intercooler level was half inch below the 'low' mark and the radiator level was not even observable. On October 14 I took my Tundra back and spoke to a different service writer. He seemed a bit confused when I explained the problem and went into the shop and came back with a young tech... appeared to be about 23-24. The tech got fluid and added it to the intercooler side. He then closed the hood and left. I didnt watch him like a hawk.... I figured he added to the radiator side as well. Today... October 15 I decided to check the levels again. The intercooler was within the range it should be. The radiator was still did not have a visible coolant level. Rather than go back AGAIN I went and purchased the correct coolant and added approximately 1/2 quart to bring it to the correct level. I dont know if the tech who added fluid was the same tech who did the original work or not...but this situation is completely unacceptable to me. If he didn't do the original work he didnt care enough to notice the reservoir RIGHT NEXT to the one he filled was low. I expected FAR better from Toyota and their high quality standards. If he was the one who did the original job.... HE FAILED TWICE.

Courteous check in person, my car was serviced quickly, and I was very pleased. Great staff and service!

This is my fifth lease and I've always had excellent service. Friendly, helpful, professional, and dependable.

All of my experiences at Graf have been satisfactory EXCEPT for your $4500 quote to replace a key.

Everything was great! Start to finish Brian, Troy and Robert all did a great job!

From the time we arrived to look at the Toyota Tacoma, the sales woman Lyndsey was there to guide us through finding our new truck. Lyndsey explained everything very well and made the purchase of our truck easier than we thought it would be. The person in finance also explained everything very well and helped us choose the correct finance plan.

Went well, I was pleasantly surprised. I will continue to bring my Highlander to the dealership.

Extremely accommodating, very efficient, completely satisfied. Comfortable waiting area. Also, the parts department has been very helpful and knowledgeable.

I hate buying cars. Yeah, you read that right. But you know what, I had a FANTASTIC experience thanks to Timmy! It was such a smooth process, I felt empowered and informed, and above all - he actually listened!! I cannot recommend him enough!

Came for oil change/tire rotation, service was performed in a timely manner and happy with the service