Platinum Buick GMC of White Plains

Lydia Gutierrez gave me good information about my car's needs and kept me updated as the work was performed. I thought there might have been a leak from the water pump but she checked and was just water dripping from the a/c compressor. And called me to let me know the car was okay. Thank you Lydia.

Everyone at the dealership was very nice and helpful. Orlando was my salesperson. I told him what car I was looking for and what I was willing to pay, and he made it work. They didn't waste my time like other dealerships do. Thank you Orlando and Ryan

Easy to schedule. Service is on time and completed within time frame specified. Run some nice specials. Be sure to sign up for those.

They were very helpful, courteous, experienced, and knowledgeable with helping me on the repairs. Thank

Robert, gave me frequent updates. He was professional and courteous. He understood what I was looking for and found the car I wanted!. Thank you.

Orlando was great. Very easy to work with and made sure we left happy with the truck we wanted. Ryan was amazing. He worked with us on our trade in and new finance. Everything at Empire GMC was great!

Please do not use this dealership. The service department is a disaster. Bring your vehicle elsewhere. They do not care about their customers.

I had a really good experience at Empire Buick, Robert my salesman did an excellent job at explaining things without being pushy, I recommend this location.

Dealership staff was friendly and helpful, able to get me out of my current lease and into a new leased vehicle with minimal visits.

Absolutely horrible dealership. Was sold a 2019 Chevy Traverse with a faulty transmission. Brought the vehicle to their Service Department twice and was advised that it had an "exhaust problem" (Please see attached supporting photo). 6 months after purchasing the vehicle the transmission completely failed. The transmission was covered under my extended warranty that I purchased, however I still had to pay $1200 out of pocket. Wrote to the dealership on multiple occasions regarding my out of pocket costs and requested reimbursement and never received any response. Not to mention that the dealership falsely advertised a manufacturer warranty that was already expired! The Dealership didn't even provide us with a loaner vehicle which was also falsely advertised (we were without our vehicle for over a month). Incident is currently being investigated by the NYS Attorney Generals Office. Their slogan is "Empire Buick GMC of White Plains, where you are treated like royalty". More like treated like garbage!! Absolutely horrible experience. Buyers beware!