Freedom Ford

On May 1, 2023, we were halfway through an extended vacation from Seattle, WA on our way to Holland, MI when our 2014 F350 6.7 lost power 15 miles from Tomah. We called the dealership there and they said we could park our large 5rh wheel in the back of the lot and they could evaluate it. Turns out we had extensive fuel issues (injector, pump, etc.). Real problem was obtaining parts. We ended up living in the back of their parking lot for 9 days. During that time, we were extended great service, kept well informed with what was occurring, and had multiple offers from the staff to assist us with groceries and shopping. At one point we talked to the sales department about purchasing another truck, however there was a sever national wide shortage of trucks (Ford, GM, and Dodge) and while you could find vehicles that were on order, very few were on lots. In the situation we were in, it could easily have been a bitter memory for us. As it is – we are great memories of the town of Tomah and especially the kind and thoughtful individuals at Morrie’s Tomah Ford.

Overpriced, noncompetitive pricing. Lowest trade in offered of any dealer I went to. Purchased a Dodge from another dealer strictly on price and trade in. First oil change, oil filter was not changed. Water pump installed under warranty, Leaked afterwards. Repeated trips to Brenengen for front end noise, told it's Ok. Finally went to competing dealership, water pump repaired properly. Diagnosed and replaced 6 parts in the front suspension, included free alignment afterwards. I live very near to Brenengen, but will never do business with this Ford dealership that should not be selling and servicing Chrysler products.