Reviews
I can always trust that the service, experience and
I can always trust that the service, experience and handling of my vehicle will be top notch when visiting BMW of Alexandria. My advisor Bella listens intently while focusing on providing only the most superb results within the time promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We’re glad to hear that Bella consistently provides attentive service and delivers excellent results. Your trust means a lot to us.
Dealer management was able to resolve missed maintenance
Dealer management was able to resolve missed maintenance issue to my satisfaction. Will recommend Dealership to friends and family.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re pleased to hear that the management was able to address your maintenance concerns to your satisfaction. We appreciate your recommendation and look forward to continuing to serve you and your friends and family.
Excellent service, friendly staff, smooth process, great
Excellent service, friendly staff, smooth process, great prices, and a reliable car—highly recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re glad to hear you had a smooth experience and are enjoying your car. Your recommendation means a lot to us!
I received excellent customer service from Bella.
I received excellent customer service from Bella. She made me feel at ease with my situation, handled everything with a sense of urgency and kindness, and truly went above and beyond to take care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad to hear Bella provided such attentive and caring service. We appreciate your feedback!
Excellent service from the advisor today.
Excellent service from the advisor today. Hope to back there again soon. Nice and neat place.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We look forward to welcoming you back soon.
Excellent customer service.
Excellent customer service. Bella Diaz was my client adviser. She was very helpful and understanding about my situation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re happy to hear Bella Diaz was helpful and understanding throughout your experience. Your feedback is truly appreciated.
It's difficult to get hold any one working there,
It's difficult to get hold any one working there, especially on the phone. Once you get in contact they do a through job.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand how important timely communication is and appreciate you sharing your experience. We’re glad to hear the thorough service met your expectations.
Excellent experience in purchasing my leased vehicle and
Excellent experience in purchasing my leased vehicle and having routine services performed. Been a customer for 13 years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for being a valued customer for 13 years! We’re thrilled to hear about your excellent experience both purchasing and servicing your vehicle. We look forward to continuing to serve you for many years to come.
Great experience both with the purchase of my vehicle and
Great experience both with the purchase of my vehicle and my first service. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with both your vehicle purchase and service! We appreciate your recommendation and look forward to assisting you again in the future.
Marcel took extra time to look up past work done on our
Marcel took extra time to look up past work done on our vehicle too help me understand why the work wasn't requested sooner. Excellent communications on the work deing done on our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad Marcel took the time to thoroughly review your vehicle’s history and keep you informed throughout the process.