Porsche Arlington

Dealership is the worst they destroy my panamera picked it up after them having it for a year durning the time they had it someone hit my door they painted it the wrong color check engine light still on sunroof still not working properly poor management they do not do work or stand behind there mistakes very disappointing car was a 2019 under warranty

I wrote a review the other day after waiting 48 hours for a quote. Rob contacted me and sent over quotes in writing quickly. Very please with the communication. Mike

Car was advertised at $11,000; asking price was actually $111,000. A significant typo.

Over all I got good service and purchased my car . The sale representative answered all my questions Help me on all directions handling the car and made me feel confident leaving with it… A special note also to the accounting department, Professional and not too pushy!!!

Excellence service good behavior service people are so noice thank you so much to done that

The service tech was very curt. He seemed uninterested in really helping me solve my problem. I have repeatedly had a bad experience with Porsche Arlington - mostly mansplaining and acting as if they knew better than the silly woman with the fancy car. The dealership manager continues to get promoted up, even though he is the worst of the bunch.

I had a headlight replaced. They ignored my other service request. When all was said and done they added a $71 “shop fee” - no explanation. I’m driving a Porsche, I guess they can add whatever they want to the bill?

Rudy was polite, thorough and responsive. Could not have been a better experience under the circumstances. Great customer service!

This was my first Porsche purchase (911 4S cabriolet. Our sales rep Michael Chuga was very responsive and kept me updated throughout the process through the final delivery. We was very patient explaining the various features. Very happy with our experience

Incredibly disappointed is the best possible summary I can give. I came in on Tuesday, April 11 to schedule service for Friday, April 14. Nothing outlandish, just an oil change and emissions as well as price quotes on some parts. After dropping my car off on Friday morning I was told my service advisor would be in touch "soon", but that they were a little backed up. I didn't hear anything Friday or Saturday so I stopped in on Sunday for a status check. They told me a technician had been assigned but it didn't appear they'd touched my car yet. I was told my advisor would call or email me with an update on Monday. Didn't hear anything Monday so I stopped by on Tuesday and was told it didn't appear that my car had been worked on yet, but that my advisor would reach out Wednesday with an update. Hearing nothing on Wednesday I came in a third time that evening and stated that if I didn't hear anything by Thursday (today, April, 20) I would pick my car up and take it elsewhere for service. That clearly made a difference as I heard from my advisor Thursday morning. At this point I had given the dealer nearly a week to perform what should have been, at most, a few hours work and decided to only get emissions checked and pick up the car to take it elsewhere. Upon pickup they "lost" my car and spent an hour (5:50PM-6:50PM) trying to find it. It was in the lot triple parked behind two other cars. Upon pickup I find out that even though I've been charged for an emissions test, there was no certificate with results and they had managed to break my keyfob such that it now only works as a physical key, and the keyless functions are dead. While the employees I spoke to in the dealership were polite there was absolutely no follow through. Needless to say, I would not recommend Porsche of Arlington to anyone and I will not be returning in the future.