Land Rover Chantilly

Purchased a 2023 Audi RS6 from Vic. During the negotiation, I discovered two wheels were damaged. To move forward with the deal, I asked for the wheels to be repaired. Fast forward to delivery. The wheels were patched, not repaired. One wheel is partially painted, the other side is machined. One is fully painted and two are original which is a machined finish. Now all wheels need to be cnc machined so they match at a cost of $1600. I trusted the dealership would properly finish the wheels to factory finish on a 100k vehicle. The manager called me and apologized. Offered to pay a small amount to offset the cost to refinish. I explained this will not cover the cost and if I would have known this was the outcome, I would have purchased another vehicle. He was apologetic, but that's it. Remote buyers be aware.

Excellent. I purchased a CPO Defender 90 from out of state. All my questions were promptly answered. When I arrived, everything was done and waiting for my signature. My salesperson Derrick was excellent. Finance guy, Moe, is the best finance person I've delt with in a very long time. Honest and explained everything. I would highly recommend this dealerships sales department.

As a first-time Range Rover (SE SUV) buyer I was very much impressed. Every aspect of the buying process was notably superb. My overall first-class experience started when I entered the showroom and I was warmly greeted by Derrick Reason, Client Advisor. I found Derrick to be exceptionally knowledgeable on the technical specs and attributes of the 2025 Range Rover SE SUV. Mr. Reason was not only well-informed and conversant, but equally important he was very nice, friendly and easy to talk to. Mr. Reason also introduced me to Mr. Tony Moorehead, Manager; who was also knowledgeable, very pleasant, helpful and he was definitely instrumental in moving me to a highly committed buyer phase. After speaking with both Mr. Reason and Mr. Moorehead, I firmly decided to move forward and begin the formal application process. Mr. Reason described the financing process in detail before introducing me to Omar Qaraghuli, Finance Director. Mr. Qaraghuli was thorough in explaining all financing options and I knew rightaway that he was very skilled in luxury vehicle financing and Omar successfully secured financing. Overall, I give Derrick, Tony, and Omar high marks and in turn Land Rover Chantilly. Prior to walking into the showroom at Land Rover Chantilly I had very high expectations and admittedly my expectation were overwhelmingly met! Kudos to the sales & financing teams! Job well done!

The story is long ... but the experience was horrible. Performed work without explanation and authorization. Which then came to about five times what we expected to pay. The Service Director, Kevin, did right the situation. But undue stress and anxiety had already been imposed on us by the Service Writer. The dealership is in the process of being purchased. If I were the buyer I would ask for a huge discount as it will take them a very long time to build back the trust of customers. I bought my care at this dealership and it will never return there again!

Excellent service from BJ Algar. Always on time and keeps the customer informed of progress

I purchased a brand new vehicle from this dealership in May 2025. There was an issue with the vehicle six weeks ago and we contacted the dealership to have this repaired. They told us they were unable to get the parts for at least Result, I have been unable to drive the vehicle for a four week period. Despite the fact it was brand new. I find it appalling that they sell vehicles that they cannot support. I believe there is an implicit guarantee that if you buy a vehicle from a dealership that moving forward, they will support the maintenance and repair of that vehicle on a timely basis. In contacting the dealership, they simply turn it back on us and said it’s not our fault that we can’t get the part. Again, I believe there’s an implicit guarantee when you buy a new car from a dealership that they will support that car on an ongoing basis. This is not a financial issue. This is simply an issue that after four weeks, I am still unable to drive a brand new vehicle as a result of the ineffectiveness of this dealership to support their new car sales. Buyer beware!!!

Excellent service, friendly ready to work and ready to help ,I would refer him any day and any time

BJ is one of the best service representatives I’ve had at this dealership. We’ve bern customers over 17 years. I thank you for his incredible professionalism and knowledge.

My service advisor Manikath James is the best. Manikath is the reason I purchased my second Land Rover. His dedication to customer satisfaction is impeccable. I wouldn't take my vehicle to any other service center.

I had a service appointment with James. He was busy with another customer when I arrived so another service tech greeted me and checked me in until James was available. James was thorough, professional, and ensured my service was handled as timely as possible since I had decided to wait for the vehicle. The car was returned to me cleaned inside and out.