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Reviews
What surprised me most was how warm their employees were. They showed me different options within the make I'd originally been drawn to, always pointing me toward whichever choice made the most sense for me
What surprised me most was how warm their employees were. They showed me different options within the make I'd originally been drawn to, always pointing me toward whichever choice made the most sense for me
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Your note about our team’s warm welcome and thoughtful guidance truly highlights how we aim to help each guest find the best fit. Knowing that approach resonated with you means a lot to our team.
Good customer service. I liked how attentive they were, making sure I didn't overlook anything and that everything was clear to me.
Good customer service. I liked how attentive they were, making sure I didn't overlook anything and that everything was clear to me.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Your note about our team’s attentiveness and clear explanations reflects what we aim to deliver. Knowing you felt well informed means a lot to our team.
Their cheerful staff took great care of me in a warm and attentive way, always making sure I didn't miss out on any of the advantages the car I liked had to offer, while also opening the door to other worthwhile options.
Their cheerful staff took great care of me in a warm and attentive way, always making sure I didn't miss out on any of the advantages the car I liked had to offer, while also opening the door to other worthwhile options.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for noting how our team’s warm and attentive approach showcased all the advantages of the Hyundai model you liked. We’re pleased we could also present you with other worthwhile options.
Terrible after-sale customer service. Hyundai Warner Robins failed to finalize my tag registration within the mandatory 30-day state deadline and I had to get an extension for my temporary tag, and I’ve seen several other customers reporting the exact same case (see other reviews). Whenever I call for an update, I get the same line—"a manager will call you back"—but they never do (this is the main reason for 1 star). If you are dealing with this same runaround, I recommend filing a formal complaint with the State for their statutory registration violation.
Terrible after-sale customer service. Hyundai Warner Robins failed to finalize my tag registration within the mandatory 30-day state deadline and I had to get an extension for my temporary tag, and I’ve seen several other customers reporting the exact same case (see other reviews). Whenever I call for an update, I get the same line—"a manager will call you back"—but they never do (this is the main reason for 1 star). If you are dealing with this same runaround, I recommend filing a formal complaint with the State for their statutory registration violation.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve.
They kept things low key without letting a single step of the buying process slide. It felt casual, but there was clearly a lot of care behind how carefully they handled every part of it.
They kept things low key without letting a single step of the buying process slide. It felt casual, but there was clearly a lot of care behind how carefully they handled every part of it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting how our team maintained a relaxed yet thorough approach during your Hyundai purchase. We’re glad the process felt casual while still covering every detail with care. We appreciate your feedback and look forward to assisting you again.
Took my mother’s vehicle in for service. They kept it for 3 weeks and nothing was fixed after picking up. Taking it to another dealer since I can’t even get them to return messages or answer emails. Very poor customer service!
Took my mother’s vehicle in for service. They kept it for 3 weeks and nothing was fixed after picking up. Taking it to another dealer since I can’t even get them to return messages or answer emails. Very poor customer service!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
The customer service team gave me warm care, assisting me with all the details I needed to know about the car, and additionally inviting me for a test drive so I cloud try it out myself
The customer service team gave me warm care, assisting me with all the details I needed to know about the car, and additionally inviting me for a test drive so I cloud try it out myself
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- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear our customer service team made you feel welcome and provided all the information you needed about the Hyundai. We’re glad you enjoyed the opportunity to test drive and experience it firsthand. Thank you for the five-star rating!
No sales pitch, no pressure, no confusion. Just a smooth conversation, clear answers, and people who actually seemed interested in helping me understand the car.
No sales pitch, no pressure, no confusion. Just a smooth conversation, clear answers, and people who actually seemed interested in helping me understand the car.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We’re glad our Hyundai team provided clear answers and guided you through understanding the features in a smooth conversation without pressure.
My sister purchased a vehicle from Hyundai Warner Robins, and I was present throughout the transaction. Shortly after the purchase, we discovered information that caused us to question whether the vehicle had previously been involved in an accident, and we do not believe this was clearly disclosed before the sale. When she requested to exchange the vehicle, Store Manager James Snowden told us it would significantly increase her monthly payment. We also felt our questions about the paperwork, financing, and optional add-on products were not fully answered before documents were signed. When my sister later requested to remove or cancel optional add-on products, those requests were not accommodated. Overall, we experienced poor communication, a lack of transparency, and dismissive customer service. I encourage future buyers to carefully review every document, ask questions, and fully understand any optional products before signing.
My sister purchased a vehicle from Hyundai Warner Robins, and I was present throughout the transaction. Shortly after the purchase, we discovered information that caused us to question whether the vehicle had previously been involved in an accident, and we do not believe this was clearly disclosed before the sale. When she requested to exchange the vehicle, Store Manager James Snowden told us it would significantly increase her monthly payment. We also felt our questions about the paperwork, financing, and optional add-on products were not fully answered before documents were signed. When my sister later requested to remove or cancel optional add-on products, those requests were not accommodated. Overall, we experienced poor communication, a lack of transparency, and dismissive customer service. I encourage future buyers to carefully review every document, ask questions, and fully understand any optional products before signing.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing your sister with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind having her reach out to us so that we can speak directly, we'd love to address her concerns in detail.
123 days no title no registration paperwork the staff including the GM don’t know how to do their jobs Can’t drive vehicle temporary tag expired on May 20 th quite an expensive lawn ornament Help please
123 days no title no registration paperwork the staff including the GM don’t know how to do their jobs Can’t drive vehicle temporary tag expired on May 20 th quite an expensive lawn ornament Help please
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Purchasing the vehicle was no problem getting the title was a big problem it took 125 days for me to get my title also paying my taxes in South Carolina has nothing to do with them sending the title to me All of the lies and deceit was the problem They also sent the title to the furthest away Dmv they could