Reviews
Great team!
Great team! The team communicates well with me and delivers what they say, when they say.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department is on time, professional, and
Service department is on time, professional, and knowledgeable. If a problem arises with my truck, the service manager explains thoroughly and I feel confident my truck is in expert hands. I recommend this dealership to all my friends. I choose to travel out of town to have my truck serviced at Tom Denchels Ford, thats how excellent the customer service and dependability is. Rick Raver is the Service Advisor and he has an excellent resource of knowledge. My only regret is that I didnt buy my truck from Tom Denchels.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I scheduled with the app and it was confirmed, etc.
I scheduled with the app and it was confirmed, etc. but when I got there my appointment was not booked at the service desk. I showed him the confirmation. The employee said that happens occasionally. He got me taken care of on schedule so it wasn’t a problem but the internal communication could be better.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Always on time.
Always on time. Comprehensive trustworthy service. Staff is friendly. Car always comes back clean. Best service in Prosser
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always friendly and helpful with your needs.
Always friendly and helpful with your needs. They make sure they’ve covered everything when you are getting an oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service fast and friendly.
Great service fast and friendly. Picked my car up and dropped it off after. Easy and friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick efficient service The whole crew is respectful,
Quick efficient service The whole crew is respectful, welcoming and great customer service! The service took less than an hour!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional, on time and courteous.
Very professional, on time and courteous. Their work was first rate and everyone made sure I was satisfied!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Miguel was a pleasure to work with.
Miguel was a pleasure to work with. Made everything smooth and easy. Would recommend him for your next purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone that I spoke to were very excited to help me
Everyone that I spoke to were very excited to help me with my purchase. I am looking forward to buying another vehicle from Tom Denchel.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
