Reviews
David over exceeded my expectations in helping find the
David over exceeded my expectations in helping find the right vehicle for me! Edgar & Jose were a great support to him & for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Getting the work done on my Mustang was delayed due to
Getting the work done on my Mustang was delayed due to the paint shop 'sitting' on an item instead of getting the work done. After the 3-4 weeks that the paint shop had the part, the assembly was completed very quickly. Also, I had to put a non-Ford product in my Mustang, in other words, a battery. I'm not satisfied with that happening!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
They always provide the best service!
They always provide the best service!! We purchase and service all of our vehicles there. Highly recommend
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick in and out within 60 minutes, tires rotated, new
Quick in and out within 60 minutes, tires rotated, new wipers installed, and oil changed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I keep getting phone calls about payment, we are a value
I keep getting phone calls about payment, we are a value customer, a government agency and are credit is good
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The maintenance manager, Rick, was very professional.
The maintenance manager, Rick, was very professional. He got the part required the same day even though it was the holiday season. His crew was excellent and worked hard to get the part needed installed to get me back on the road. If we lived in the area this would be our 'go to' place for any prepair!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom Denchel ford of Prosser is so professional and nice
Tom Denchel ford of Prosser is so professional and nice to work with. Great team!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
These guys went above & beyond the call of duty to get me
These guys went above & beyond the call of duty to get me my dream vehicle. Within four days of initial contact I was driving off the lot. I love Ford& supporting local businesses,Tom Denchel has a well earned & respected reputation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rick suggested having them check a lubrication.
Rick suggested having them check a lubrication. Which they did, and everything checked out good. Also Rick allowed me to leave my vehicle at the dealership over Christmas & New Year holiday (11 days) which allowed me to pick up on the way back to Richland. Right front headlight now works perfect...just like left headlight. Talked to salesman and told him that I was really happy with my Lincoln Navigator, and will be back to buy a 2015 Navigator when I wear out my existing one. They cheerfully said they would look forward to that when the time comes! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is a good place to do business they seem to care
This is a good place to do business they seem to care about the customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
