Preston Toyota of Easton

I recently helped my mom buy a used 2016 Toyota Avalon from Mike Jacobs at Koons Toyota in Easton, MD. Mike was great to work with through every aspect of the buying process. He was very patient with me as I inspected and drove the vehicle, and he answered all my questions on how the car’s Safety Sense system worked. I never felt pressured to buy the car or felt rushed into making a decision. I would highly recommend you see Mike if you are interested in buying a new vehicle. He is very knowledgeable and friendly.

Seamless car buying experience. 24 hour test drive which was really informative and appreciated. In/out after a little pricing turbulence in 45 minutes. Service department is stellar, as well.

We recently bought a new Toyota Corolla from Mike Jacobs and Koons Toyota in Easton. I want to thank every body that helped. What a great experience. Mike took the time to find just the right car for us. And even took the time to show us how to use all the bells and whistles. Thanks again!

Having had my Toyota Tacoma truck serviced at Koons recently, I need to acknowledge the outstanding job Charlie Cauffman and his service team performed. I will not hesitate to recommend Charlie and Koons service dept to my friends. Mike Berrang

May visit was horrible. Service manager horrible. Recieved car with flat. Aug visit they could not respond to the status of the car on any day. Never called me back. They had the car 3 days. They half fixed my Prius. I went to another Toyota Dealership and traded it in for a new one. People are wonderful to your face, but they offer no resolution for anything. Glad I bought a car elsewhere. They have not earned my business.

I have a 2007 Prius which has been a great car so far. I called for service and got voicemail. Left message no call back

Thank you to the entire Koons Easton Toyota staff and especially Chris Willis for making my buying experience wonderful. The dealership was very clean. Two thumbs up

Lewis and Loren made my purchasing experience really smooth and easy. They were extremely friendly and really helped me get out of a horrific car deal I had prior from another dealer. Would love to purchase another car with them again.

Took my 2014 Tacoma to Koons Easton on 11/28/19 to get an oil change, tire rotation and a 4 wheel alignment. Mileage was 38,299. The paperwork showed my front brakes were in the GREEN. I went back 9/30/19 for an oil change and tire rotation. Mileage 44,019. the difference of 5,720 miles. The service adviser came to the waiting and took me out to my truck. Told me that I could not drive home because my front brakes are too bad for me to drive home SO in 5,720 miles my front pads went from green to dangerous. Called the service manager and told him this story and he told me it must be from the way I drive. I have 45,460 miles on my truck with original tires. I called Jim Koon's assistant Beth Kerr twice and got no reply. Put on Facebook and got a call from the General managers office. Spoke with his assistant and told her my story. I was told the General manager would call me back, never heard a word back. The assistant sent me a gift card for $10 from WaWa. So a get a $10 gift card and NO ONE from KOON"S has yet to get in touch with me. BAD BUSINESS to me ! DON"T USE THERE SERVICE DEPARTMENT

I usually don't write reviews but I wanted to say thank you to the Koons dealership of Easton, Md. From Kimberlee Kelly who was on the ball when it came to getting back to me promptly from all my emails I sent. My Salesman Lewis Scott who made buying a new 2019 Camry a pleasurable experience. He answered all my questions I had. He went above and beyond the call of duty. I bought and signed off on a new car. But before I picked up the car that they did not have on there lot I was suppose to get the car in a few days. But the following day decided I wanted to change the color of the car. Lewis went out of his way to find that color of car I wanted. My wife and I were both very happy! Lewis was a great guy and would do anything to help you out. I would highly recommend anyone looking for a new Toyota to go down to Easton Md. To a beautiful dealership with some good people working there. Thank you again, Rob S