Preston Toyota of Easton

Everyone at the dealership was a pleasure to work with. Bill Thompson took extra time to show me some of the features of the car, which I greatly appreciated. Would consider working with them again if I decide to buy another vechicle

The sales office was fine. That was the extent of it. I purchased a warranty on my used vehicle that I purchased. The first issue I had was that my brake line was leaking. I took it in and it took them a week to "fix" the brake line. A few days later, I almost died when my brakes went completely out. Fortunately, I had room to coast to a stop. I called them and they actually suggested that I drive the truck back and they would look at it. Eventually, they agreed to send a tow truck. They looked at it and initially informed me that the line had ruptured, but it was a section that they had not fixed, so I was going to have to pay for that part to be fixed and pay for the tow. I reminded them about my warranty and they ended up fixing it after having it for another week. Fast forward a year, my check engine light came on and I took it to them. They said it was due to faulty knock sensors. It took them another week to fix the problem (according to them part of the delay was getting authorization from the warranty company). My check engine light came on again and it was the knock sensors again. Again, they had the vehicle for about a week and replaced the knock sensors. 4 days later, I took it for an emissions inspection. Oddly enough, it failed inspection due to the knock sensors. After numerous calls, the service technician told me to take it somewhere else to have it fixed. When I inquired as to who would cover the cost, it took me 10 more days to get a response from the Service Manager, Anthony Jones. Mr. Jones tells me that I need to take the truck somewhere else because his service staff is not qualified to fix the problem and that Koons Easton has no responsibility to cover the cost of their botched repair job. Of course, this call comes exactly 1 day before my extended warranty expires. What kind of mechanic shop will work on a vehicle that, in their own words, "they are not qualified to perform the work". I am done with this dealership.

In particular, I like the concierge service they do a good job of staying in touch so that I know what is going on.

10/10 will continue to work with Koons in Easton. I have gotten two cars through them so far and both times I have felt nothing but welcomeness and everyone there is so willing to help you find what you need and for the best price. I would definitely recommend working with Adam if you go as well he was absolutely fantastic! Everybody from this place is amazing. Their maintenance service team is also really great as well if you’re looking for a place for that!

Came in to buy a used vehicle that was not even at the dealership yet, ended up falling in love with a different Mazda our sales person showed us!

Came with my wife to purchase a vehicle because ours was just totaled had a great experience with Loren and Tanner!

I had a minor issue with a used car I had just purchased and I contacted Adam our salesman and he got us right in for service. The service department took care of the issue as soon as I arrived. Everyone was very courteous and helpful. Highly recommend!!!

Great service throughout the sales process. Super friendly! Second time buying a vehicle from Koons and could not be happier.

We had the best experience buying a new car from Koons Easton Toyota. Every interaction was easy, quick turnaround, honest, and respectful of our time and money. Adam especially was very nice and made sure that everything was right with the vehicle and made the process of buying a car a breeze! I would recommend anyone make the trip to Koons Easton Toyota!

I bought a new 2024 Tundra from Tanner at Koons Easton, and it was the smoothest buying experience I have ever had. Tanner is very knowledgeable and had ready answers to all my questions and was super helpful and easy to work with. Highly recommended.