Reviews
Service experience disappointing.
Service experience disappointing. Specific repair request disregarded. Service Advisor failed to listen and address concern.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to read about your disappointing service experience. We aim for clear communication and attentive listening, so it's concerning that we've missed the mark here. I'd like to personally address this with you and see how we can make things right - please feel free to reach out at your earliest convenience. Thank you, Anthony Jones - Service Manager - 410-822-8000
Wow is all we can say about Keith Wenck in sales.
Wow is all we can say about Keith Wenck in sales. He explained everything form A to Z on our new Grand Highlander and was very patient with us He is the best and would recommend him to family and Friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that Keith provided you with comprehensive and patient service at Koons Easton Toyota. Your recommendation means the world to us! Enjoy your new Toyota Grand Highlander.
Wonderful experience!
Wonderful experience! We worked with Mike and Loren. Mike was in constant contact with us, as to when our Highlander would arrive. When it arrived we where in and out!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that Mike and Loren provided a seamless experience for you at Koons Easton Toyota. Thanks for choosing us, we hope you enjoy your new Highlander!
mike & tanner were able to get me into a camry, while the
mike & tanner were able to get me into a camry, while the process was long it was enjoyable and pleasant
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perez, we're glad to know that Mike and Tanner were able to assist you in getting a Camry at Koons Easton Toyota. We appreciate your patience during the process and are happy it was an enjoyable experience for you!
Great experience working with Rob.
Great experience working with Rob. Thanks Rob for going out of your way to find me exactly what I wanted! Shout out to the finance guy as well. I highly recommend going here for your new car. No hard selling and very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terri, we're so glad to know Rob and our finance team were able to assist you in finding the perfect car at Koons Easton Toyota. We appreciate your recommendation!
Been going to this dealer for about 16 years and have
Been going to this dealer for about 16 years and have always experienced great staff and service .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The team at Koons Easton Toyota loves seeing great reviews! Thank you, Jim!
Michael (salesperson) and Chris (financing) were amazing
Michael (salesperson) and Chris (financing) were amazing throughout the entire process of purchasing a vehicle. Their patience, understanding, and willingness to help in anyway they could is unmatched and I would highly recommend them to anyway looking to purchase a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Trey, we're so glad to know that Michael and Chris provided you with an amazing experience at Koons Easton Toyota. We appreciate your recommendation! Enjoy your new vehicle.
The Dealership schedule an appointment for us only to
The Dealership schedule an appointment for us only to find out that they had no one at the dealership to look at the van on Saturday when we arrived, but we were told we could leave the van for someone to look at on Monday. I strongly wish they would not set appointments when no mechanic is available, please just suggest we drop off the vehicle. The agent, Charlie, who called us on Monday and keep us posted on the work was very friendly and informative. He called again when the problem was diagnosed and a solution was found. We were happy with his service! Your scheduling department could do well to train with the service department so everyone is on the same page for the customers!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hey Dennis - We appreciate your feedback and apologize for the inconvenience you experienced with our scheduling. We're glad to know that Charlie was able to provide friendly and informative service, though! Your comments will be shared with both departments at Koons Easton Toyota as we strive to improve our customer experience.
Bill Thompson was our salesperson, he was so
Bill Thompson was our salesperson, he was so knowledgeable and helpful. What a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear you were in such great hands with Bill! Thank you for choosing Koons Easton Toyota, we appreciate your support.
They were very professional.
They were very professional. And extremely fast in and out in no time at all. Never push any unwanted items. They listen and delivered. Best time at a dealership ever period. 2 thumbs up 👍 👍. I will never going anywhere else. They are my choice for all of my next purchases. Thank you so very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know you had such a positive experience at Koons Easton Toyota! Our team always aims for efficiency and professionalism. Thanks so much for choosing us, we look forward to assisting with your future purchases!