Ocean INEOS Grenadier

Good morning, Yasman. An accusation of racial profiling is extremely serious, and we strongly disagree with the characterization of our team and what occurred during your visit. Verifying a customer’s identification and transaction information when purchasing a vehicle is part of our responsibility as an auto dealership, and those procedures are not intended to treat anyone differently because of race or background. We also understand your concern about the condition of the Tesla you came to see. If there was damage you were not expecting based on the information available before your two-hour trip, that is something we would want to review separately. We respect that you ultimately chose to purchase another vehicle elsewhere, but describing our dealership as “extremely racist” is a serious accusation that does not reflect the standards by which we operate or expect our customers to be treated. If you believe something specific was said or done that supports that allegation, we welcome the opportunity to review it directly with you and investigate the interaction properly.

Gracias por tomarse un momento para ayudar a otras personas a conocer mejor el nivel de servicio que pueden esperar en nuestro concesionario. Disfrute de su vehículo y conduzca con precaución.

It's wonderful to hear that our team provided such an attentive and informative experience. We're happy they took the time to answer all your questions and ensured a smooth transaction for you. We appreciate the high recommendation and hope you enjoy your new vehicle. Drive safe and we're always here whenever you need us.

Thanks for your review and for bringing this to our attention. I'm sorry your recent experience did not meet your expectations, and I welcome the opportunity to do whatever I can to help resolve the concerns you raised in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Ossie Ferrufino [email protected]

Thank you for sharing this, Daniela, and it’s great to hear that your experience at Ocean Auto Club felt smooth from the moment you walked in. When someone says they’d come back for their next car, that says everything about how the visit went. Thanks for the kind words, and we're always here whenever you need us. Drive safely.

Thank you for your review. It's a pleasure to read that you had such an incredible and top-notch experience with us. We're happy you would recommend our dealership to your friends and family. We appreciate your feedback and look forward to serving you again. Drive safe and we're always here whenever you need us.

Thanks for sticking with Ocean Auto Club for round two—we appreciate your loyalty. Sounds like the remote process worked just as it should: no pressure, no waiting around, just a fair deal and a smooth experience from start to finish. That's how we like to do business. Enjoy your new vehicle, drive safe and we're always here whenever you need us.

We appreciate you sharing your experience at Ocean Auto Club. We're sorry to hear about the initial delay in receiving the walk-around video and photos. We're glad Nelson and Gabriel were able to assist you and that Gabriel's communication and care were positive aspects of your visit. We'll address the issues you outlined internally to ensure a more consistent and prepared customer experience.

Thanks, Jared. We appreciate your kind words and the trust you’ve placed in us. It’s great to know you had a positive experience and felt comfortable working with our team. We’re always here to make the car-buying process smooth and enjoyable. Looking forward to helping you again in the future. Drive safe!!