Jim Click Ford

Jason, I want to thank you sincerely and profusely for everything you have done to help resolve this matter. Your personal involvement, responsiveness, and commitment to finding a solution have gone a long way toward restoring my faith in Jim Click Ford and Ford Motor Company, a relationship that, quite frankly, had been fractured for several years. My frustration did not begin with this most recent incident. It dates back to ongoing Maintenance for Life and oil-change difficulties, followed by recall-related issues beginning on May 13, 2024. If you look inside the gray envelope in the dashboard compartment, you will see that I eventually pursued the path of least resistance by taking my business elsewhere. Since 2023, I have relied on other service providers for oil changes, differential maintenance, cabin and engine air filters, and other work that should have been supported through my relationship with Jim Click Ford. Those decisions were not made because I wanted to abandon Ford. They resulted from repeatedly feeling that the customer service, communication, and dedication necessary to preserve that relationship simply were not there. Since becoming involved, however, you have picked up the proverbial football and carried it across the goal line. You have not merely addressed the immediate issue, you have helped mend a customer relationship that had been broken for years. You should be proud of what you have accomplished. You have earned the right to spike the football, raise your hands, and celebrate the touchdown. Your efforts have made a meaningful difference, and I want you to know how deeply I appreciate your professionalism, ownership, and willingness to step forward when it mattered most. Thank you again, Jason. Your assistance has genuinely helped restore my confidence in Ford Motor Company, and I am extremely grateful.

Purchased a Bronco and was extremely pleased with Craig Zingg and his patience with letting us choose our next car. Ricardo was amazing with the purchasing process and truly providing value with our selection. Highly recommend Jim Click Automotive Team!

Service is always performed. Timely Car comes back successfully fixed cleaned, and I appreciate the personal service that I always receive.

Great customer service. Advisor was knowledgeable and prompt. Best we have seen in Tucson area.

It was a great place to take my truck! I have only 1 vehicle, and it was great to have transportation to and from the dealership. Sabation was knowledgeable and cleared up the warranty work that needed to be done on my vehicle.

The first vehicle I purchased at Jim Click was a 1974 Ford station wagon. The second was a 1983 Thunderbird. I then assisted my daughter-in-law in the purchase of a Mustang. I then purchased a 2011 Ford Ranger Sport that I still have, but my daughter is using it. In 2024, I purchased a 2024 Mustang Mach-E. Jim Click has always been easy to deal with, and their service is very good.

This dealership is customer oriented and friendly. The staff personnel are professionals and dedicated in meeting the customers wants and needs.

Craig was really nice and helpful and was very communicative. He answered all of my questions in a timely matter and never treated me like I was stupid. He made the experience of buying a car enjoyable. He genuinely cared about me and my family and it was really refreshing to see a salesman who didn't care just about a sale and cared about the person too. However- the actual signing and finance process was not enjoyable at all, the dealership management begged me to come in and sign the paperwork at the end of the month so they could count it towards their sales for that month and I agreed to sign just enough paperwork for them to count the sale, promising to finish signing on the day I set aside just to do it all a few days later, and the finance guy Glen kept us at the dealership for HOURS on a WEEKDAY; and Glen had the audacity to say we should be thankful for being there that long because it was actually faster for us than it usually was for other people- which is absolutely insane. It was literally dark out by the time we finally got out of the dealership and we ate dinner hours later than we normally do. It was exhausting and took a toll on my chronically ill mother, and made her bedbound from the rest of the day because of the exhaustion of it all. The experience was better than other dealerships treated me, but it was still annoying and frustrating. I'm happy with my purchase, but the process of it made me understand why people pay third parties to buy cars and deal with the dealerships for them.

The customer service was unbelievably refreshing. John went was amazing to ensure we received what we were looking for and made the buying process easier than ever!

Bought 2 Broncos and once you pay for them, the service is horrible. Multiple trips back for service because they don't do it right the first time and then if you want something special, Ryan charges you twice the labor cost. The sales dept is great, but service after is not professional. Beware!