Reviews
All the service reps were caring and extremely helpful . I was well informed and helped thru the service call. Jeep is back to a fine running machine
All the service reps were caring and extremely helpful . I was well informed and helped thru the service call. Jeep is back to a fine running machine
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Grace was extremely proficient in processing my oil change and tire rotation, however the website indicated that they wash your vehicle with the service. They don’t and that was disappointing. In addition the dealer technician could not or didn’t want to do the tire rotation because they could not find my stock wheel lock key. Again disappointed. A Jeep Dealership without a master wheel lock key. Plus I found my key in the bottom of the glove box. I guess a 3:30 appointment is too late in the day for full service.I was really hoping that this would be a good experience. I guess I have to stay with Kelly where I purchased a gladiator, two wranglers and a compass. Sorry Grace that your team is not up to your standard of high level of customer service!
Grace was extremely proficient in processing my oil change and tire rotation, however the website indicated that they wash your vehicle with the service. They don’t and that was disappointing. In addition the dealer technician could not or didn’t want to do the tire rotation because they could not find my stock wheel lock key. Again disappointed. A Jeep Dealership without a master wheel lock key. Plus I found my key in the bottom of the glove box. I guess a 3:30 appointment is too late in the day for full service.I was really hoping that this would be a good experience. I guess I have to stay with Kelly where I purchased a gladiator, two wranglers and a compass. Sorry Grace that your team is not up to your standard of high level of customer service!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Alex was great. He made it very easy. Manager was also very nice and friendly.
Alex was great. He made it very easy. Manager was also very nice and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The place looks really nice clean new service was fast. And efficient. Service communication was excellent !
The place looks really nice clean new service was fast. And efficient. Service communication was excellent !
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
grace was fantastic , great service dept, they care about your needs and are very helpful
grace was fantastic , great service dept, they care about your needs and are very helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My family and I came in on a whim because my brakes went out on my way to New York City from Maine, Brett not only got me in on a busy day, but I was given a good military discount. Although I live in Maine I’ll probably go out of my way to come by a car with these guys.
My family and I came in on a whim because my brakes went out on my way to New York City from Maine, Brett not only got me in on a busy day, but I was given a good military discount. Although I live in Maine I’ll probably go out of my way to come by a car with these guys.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Reid, we're glad you and your family made it to us safely during such an unexpected situation! Brake trouble on a road trip is never easy, and we're happy Brett was able to get you taken care of despite a busy schedule. Thank you for your military service and for giving our team the opportunity to help. It means a lot that you'd consider making the trip from Maine for your next vehicle purchase! We truly appreciate your kind words and hope you enjoyed the rest of your trip to New York City! — The Methuen CDJR Team
Alex was professional and communicated with me clearly about the recalll necessary as well as other repairs needed at that time of service as well as others needed soon and in the future.
Alex was professional and communicated with me clearly about the recalll necessary as well as other repairs needed at that time of service as well as others needed soon and in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, BGARCIA916, for sharing your experience with our Service Department! We're pleased to hear that Alex Finnegan provided clear communication and kept you informed about your vehicle's recall and upcoming maintenance needs. We believe transparency and honest recommendations are key to building lasting customer relationships. We appreciate your trust in our team and look forward to assisting you with any future service needs! — The Methuen CDJR Team
Terrible experience!! Would never go back again. Tried to screw me with ext warranty. On delivery 1/4 tank of gas, supposed to be full tank. They told me to bring back in & would fill it! I work full time! windshield washer low/empty & tire pressure light on. Nobody even checked this car before delivery!! 4 hrs x2 days to complete paper work! Dealership was not busy at all, everyone talking. The worse when I told Miguel x2 I did not want extended warranty! Then noticed he added.$53 into my payments for the warranty!! He made mx excuses & apologies. Worst dealership I’ve ever been to & bought mx cars!!
Terrible experience!! Would never go back again. Tried to screw me with ext warranty. On delivery 1/4 tank of gas, supposed to be full tank. They told me to bring back in & would fill it! I work full time! windshield washer low/empty & tire pressure light on. Nobody even checked this car before delivery!! 4 hrs x2 days to complete paper work! Dealership was not busy at all, everyone talking. The worse when I told Miguel x2 I did not want extended warranty! Then noticed he added.$53 into my payments for the warranty!! He made mx excuses & apologies. Worst dealership I’ve ever been to & bought mx cars!!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
I was told the cracked windshield of the truck I purchased was gonna get fixed, as soon as i purchased the vehicle there has not been any response from anyone on the team
I was told the cracked windshield of the truck I purchased was gonna get fixed, as soon as i purchased the vehicle there has not been any response from anyone on the team
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good experience. No issues. Sales people were prompt and fair. Disclosed all costs and prices up front and fairly. I would recommend. Ofcourse anyone buying a vehicle in general should always do their own due diligence
Good experience. No issues. Sales people were prompt and fair. Disclosed all costs and prices up front and fairly. I would recommend. Ofcourse anyone buying a vehicle in general should always do their own due diligence
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car