Steven Ford

Thank you for pointing out how our service manager handled your Ford Explorer’s oil change and safety inspection so promptly after the backup. We’re glad to have gotten you back on the road quickly and apologize for not letting you know sooner about the delay. Your feedback on notification timing will help us improve our communication.

Thank you for letting us know we got you in on time and provided a clear explanation of the work on your Kia Telluride. Patrick and our team appreciate your feedback and look forward to helping you again.

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Hello, we appreciate your kind words about the friendly, cheerful service you experienced. We’re glad our team could answer your questions and treat you with respect. We look forward to servicing your Ford again.

Thank you for bringing it to our attention. We're sorry you have not received a response and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Providing a positive experience is our top priority, so we're disappointed to hear t1hat your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

This was resolved with the district manager. I do think though that the customer should be offered a rental as soon as the repair service knows the part needed may not come in and be notified it did not arrive, especially when it is because of a do not drive recall.

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly.

I had an appointment for oil change, brought car without any lights on dash board. After service check engine light appeared on dash board but I already left the shop. I called back, they told me to stop by. I stopped by on Saturday, they were closed, stopped by on Wednesday. They checked my car and said that everything that was done at the time of an appointment a week ago was good. I left service and looked at my dash board, check engine light was still there. I called back and asked why. An answer was "to check what is going the car needs to get diagnosed and I have to pay for it". I said one more time that I brought my car WITHOUT any lights on dash board but picked the car WITH check engine light. The answer was the same. Now I have to find someone who can check my car. I guess my relationship with Harrisonburg Ford is over. Very disappointed.