Steven Ford

I rarely leave reviews, but my experience with Steven Ford was frustrating enough that I felt compelled to share it. Dealing with this dealership was unnecessarily difficult, unhelpful, and time-consuming from start to finish. I brought my vehicle here because I had purchased it from this same dealership just seven months earlier. After only about 5,000 miles, I was told it needed a new alternator and battery, with no explanation as to why these issues were occurring so soon. When I asked about warranty coverage, it took them over a day to respond, only to tell me they didn't have that information and that I should look into it myself. Unable to afford the repairs, I arranged for their shuttle to pick me up before work so I could retrieve my vehicle. When the shuttle never arrived, I called and learned that they had LOST my car key. Over an hour later, they told me I would need to bring in my spare so they could make a replacement. By then, I had already lost my opportunity to pick up my vehicle before work. With help from a friend, I returned that Saturday and waited 45 minutes, only to be told their key-copying machine wasn't working and I would need to come back another day. When I finally returned Monday, the replacement key fob didn't even work and could only be used manually. They had also performed an oil change without asking for my authorization, which I would not have approved after experiencing their poor quality of service. To make matters worse, one of their shuttle drivers occasionally spent the rides to and from criticizing the dealership and its employees. While the employees weren't particularly rude, the lack of communication, accountability, and basic competence was astonishing. What should have been a straightforward service visit turned into multiple trips, wasted hours, and unnecessary inconveniences because of the dealership's own mistakes. I can't say whether this was simply incompetence or something more concerning, but the experience left me feeling taken advantage of as a customer. I will not be returning to Steven Ford and cannot recommend this dealership to others.

Doug, Mike & Rene greeted me had my appointment information and reviewed everything clearly so I understood what to expect! 1st time there and I’ll go back in future. Thank you!

Was raised with Nelson Swartz and purchased several vehicles. Always nice folks and service. Best wishes to Stevens!!

Scheduled a recall fix three weeks in advance. Left truck all day. They never fixed it. Said they needed the vin to order the parts. They already had the vin. I have never heard back from them. My truck has 170k miles and I’m looking for a new one. They should consider these things when they blow off customers.

Tripp Moore was a knowledgeable, friendly and very helpful salesman. Everyone at the dealership either came to say hello or help with the process of my purchase of 2026 Explorer Tremor. Tripp took the time to help set up all the gizmos on the screen and showed us every option in the car. I felt right at home with every step of the process. I highly recommend this dealer.

This was my first experience with Steven Ford, and it was pretty good. I came to have “The Works” done on my F150 and, while I was waiting, to look into buying a new Transit van. My F150 was taken in promptly at my appointment time and the work was finished in about an hour. My dealings with service writer Doug Meadows and briefly with one other service writer who assisted Doug was excellent. So service wise my experience with Steven Ford was excellent, and it is likely I will come back for my next 5,000 mile oil change, when I will also have my worn brakes repaired and my tires replaced. My experience in Sales was pretty good but not flawless. I had a 10am appointment with Conner, of which I was reminded during the preceding week about a DOZEN times by phone, text and email (very annoying), but when I got there Conner was with another customer and could not see me. Perhaps all those reminders should have gone to him instead of me. But no big deal. I was soon put with Trip Moore, a clean cut, courteous, agreeable and striving young man from whom, the more he worked with me, I came to very much want to buy a van. Although he had been on the job only a month, he did a fine job showing, explaining and test driving with me the one Transit that was in stock. Made me want to buy. However, I had come with a list of features I wanted on my Transit which required it to be special ordered, so now Trip began a one man track meet in which he ran uncomplainingly back and forth between me and his boss, I guess, trying get a quote on what I wanted. I was struck by how many dashes it took him to finally get the particulars right, even though I had provided a clear list printed off the Ford website. Finally it was finished for more money than I had hoped but about what I had expected, and I went home to think about it. I then noticed the quote was for an extended length van, not the long length I asked for. Oh well, easy to fix. Overall I was impressed with the dealership. It appeared to be very well managed. EVERYONE that came within 20 feet greeted me with a hello and a smile and was quick to help me in any way, like the guy who didn’t just point to where the coffee is but took me there and showed how to do it. Derek, introducing himself as “one of the managers,” made a point of speaking to me and letting me know he was there to help - pleasant and professional. I saw lots of small things done right, including the coffee which was delicious. The facility was a clean and orderly place to be and easy to use. The men’s room was pleasant and clean. I rated the dealership four stars instead of five because of the ridiculous to the point of disgusting number of calls, texts and emails I got before my appointment and afterwards. That needs to be cut way back as it is very annoying and off putting. In the end, however, I will certainly be back for service and maybe to buy a vehicle.

Amazing service and my salesman Isaiah was excellent to work with! Highly recommend, will return!

Conner and Steven Ford went above and beyond to work this deal. They made things easy especially considering we purchased from over 3 hours away in another state.

I was very pleased with the way the people at Steven Ford handled the issue with my Focus. The young man (Latin American) who was at the desk realized what the problem was almost immediately. I was very pleased with the service.

Thank you to Tripp, Derek, Matt, and Harry, who each worked with me at some point during the purchase of my new Ford Expedition. Tripp was an awesome salesman, and I appreciated his demeanor, professionalism, and patience while I figured out exactly which vehicle would work best for me and my budget. I was able to test-drive each vehicle more than once, Tripp answered every question I had, and gave me detailed information on each vehicle when I couldn’t make up my mind between two trims. He even helped me clean out my old vehicle and transfer my Costco haul into my new Expedition :) I have already been back twice, once to drop off a key and once to get assistance with some of the features on my Expedition, and every staff member I’ve encountered has been friendly and helpful. I will definitely return to Steven Ford, and to Tripp, for any future vehicle purchases or service needs!