Reviews
I am very pleased with the professionalism and friendly service I was given at Steven Ford I highly recommend and hope all that visit receive the same!
I am very pleased with the professionalism and friendly service I was given at Steven Ford I highly recommend and hope all that visit receive the same!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you experienced professional and friendly service during your new Ford F-250 purchase is truly rewarding. Your high recommendation and five-star rating mean a lot to our team.
They have always provided great service for me for either routine maintenance or warranty work.
They have always provided great service for me for either routine maintenance or warranty work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and for trusting our service department with your Ford Explorer’s routine maintenance and warranty work. Hearing that we’ve consistently met your needs over time means a great deal to our team.
Attention to detail needs to be addressed, didnt set automatic next date for service and missed factory recall
Attention to detail needs to be addressed, didnt set automatic next date for service and missed factory recall
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Steven Ford are glad to have you as a customer.
Everyone was so helpful and Brady was great along with Ricardo so happy with our purchase thanks to everybody
Everyone was so helpful and Brady was great along with Ricardo so happy with our purchase thanks to everybody
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your comments about our team’s helpfulness reflect our commitment to support you every step of the way. Knowing you’re so happy with your purchase means a lot to our team. Thank you for the five-star rating.
Very timely for getting my car worked in at my appointed time. Very courteous and reliable as they kept me informed about the progress of the car.
Very timely for getting my car worked in at my appointed time. Very courteous and reliable as they kept me informed about the progress of the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could fit your Ford Explorer in right at your scheduled appointment. Our service department is pleased we could keep you informed throughout the process with courteous and reliable updates.
Richard was a pleasure to work with, we came to an agreement and made it happen. The truck was at my doorstep the same day.
Richard was a pleasure to work with, we came to an agreement and made it happen. The truck was at my doorstep the same day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad Richard made the process smooth and that your new Ford F-250 arrived at your doorstep the same day. Enjoy every drive, and please reach out if you need anything else.
Great people to work with!! Best Deal in town! Owner even came to introduce himself to us. Not pushy and met all our needs!
Great people to work with!! Best Deal in town! Owner even came to introduce himself to us. Not pushy and met all our needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re glad our team delivered the best deal on your new Ford Maverick and that the owner’s personal introduction and no-pressure approach met your needs. Enjoy your Maverick, and please let us know whenever we can assist you again!
My truck was there for 5 weeks getting the air condition fixed,no one really communicated at all unless I contacted them,I got my truck back two weeks ago air condition is still terrible and barely cold but I don’t feel like wasting another 5 weeks and taking back.
My truck was there for 5 weeks getting the air condition fixed,no one really communicated at all unless I contacted them,I got my truck back two weeks ago air condition is still terrible and barely cold but I don’t feel like wasting another 5 weeks and taking back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd like to work with you to prevent this from happening again.
Service manager was very friendly and helpful. They provided an oil change and safety inspection in a timely manner after a backup delay. A delay in service notification would have been helpful.
Service manager was very friendly and helpful. They provided an oil change and safety inspection in a timely manner after a backup delay. A delay in service notification would have been helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for pointing out how our service manager handled your Ford Explorer’s oil change and safety inspection so promptly after the backup. We’re glad to have gotten you back on the road quickly and apologize for not letting you know sooner about the delay. Your feedback on notification timing will help us improve our communication.
very close to in at appt. time and out with an good explanation of what they completed for me
very close to in at appt. time and out with an good explanation of what they completed for me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know we got you in on time and provided a clear explanation of the work on your Kia Telluride. Patrick and our team appreciate your feedback and look forward to helping you again.