Steven Ford

I bought a used vehicle from the dealership and did not get a warranty. I have not even made the first payment on it and an O2 sensor went out along with transmission problems. I talked to a sales manager and he informed me that it was on me because I didn't get a warranty. He was short with me and said he'd work with me. I live about an hour and forty five minutes from Harrisonburg. I know other dealerships that would have fixed it at no cost because I have only had it 30 days and yet to make a payment. I don't think I will buy another vehicle from them.

I wish I could give a big zero on this review. We have delt with Harrisonburg Ford way too many times in the last year. Our expedition's, that we bought brand new from them, front heating unit went out. Scheduled an appointment for Mickie to come pick up my car and bring it back to where it for a couple of days. Then when I call them back, they tell me oops forgot to fix something and supposedly fixed it while charging us an outrageous fee, now here we are months later, and it quit working AGAIN. They are now wanting to charge US to fix it for doing the same thing it was doing prior. DO NOT BUY ANYTHING FROM HARRISONBURG FORD AND xxxx SURE DO NOT USE THE SERVICE DEPARTMENT. They have no customer service at all and do not care about their customers, only about making money. Steer clear!!!!!

Today, my father and I dropped off his truck at this location for coil pack replacements. Upon arrival to collect the vehicle, we discovered a female employee rummaging through the dashboard while a male colleague took pictures. This incident raised concerns for my father, as accessing the dashboard was unnecessary for the scheduled repairs. We returned to discuss the matter with management and were informed that the employees were attempting to identify the owner of the truck since they had another similar styled truck. We find this explanation questionable, considering the uniqueness of state-issued license plates and Vehicle Identification Numbers (VIN). It is essential to be aware that employees at this location may inspect your vehicle without authorization and provide misleading explanations when confronted.

This has been the worst experience! Do not bring your vehicle here unless you want to be lied to. 7 weeks and my car is STILL sitting there. Poor communication as to the work (lack of work) being done to the car. Provided unrealistic timelines. First two weeks, then when you call to check on the vehicle, another two weeks, then next week, and another week. Communication is lacking. If you want to be treated like the unwanted family member at Thanksgiving, bring your vehicle here. Otherwise. STAY AWAY!

Great customer service, so appreciative of Mickie(Service Advisor), Jeff(Part Manager) and the Tech that repaired my son’s vehicle. I would highly recommend them. My son broke down while traveling through Harrisonburg on his why to college, over 600 miles from home. They got the truck in, fixed, and got him back on the road. They didn’t over charged and worked with me all over the phone. There are still great people in this world. Thank you so much, from some very grateful parents!

They were very helpful and they were honest and gave a me a great deal

Staff was extremely helpful and accommodating. This is the second vehicle I have purchased from Harrisonburg Ford and I’ve been very satisfied with both. I would higher recommend Harrisonburg Ford.

Very professional and highly trained salesman and staff. I would highly recommend them to anyone

Such a wonderful experience! Melissa is just awesome! She really listened to me about what I was needing in a vehicle and helped me find a great choice!

We just bought a vehicle from Harrisonburg Ford. The sales manager, Kim Lee, made our experience the best ever!! Highly recommend you see her for all your car buying needs!!!