DELLA Toyota

Bailey was professional and pleasant. He made the experience of purchasing the new Rav4 easy!

Never got to test drive vehicle and was never told what features vehicle had and didn’t have. Was told payment would be under $300 per month and found at time of purchase that was not so. Am not really happy with vehicle but am now stuck with it

Great service appointment, even suggested I postpone my tire rotation because my front tires had more tread. Were able to complete additional items that came up during the inspection and on time.

Great service! Very good work and very friendly. The price was great and the time to wait wasn’t bad

FIVE STARS! I had a good experience at Della Toyota. Alex and Heather were helpful with everything with NY DMV and CT DMY. I would go there again. Paul from CT

Excellent customer service, knowledgeable helpful friendly staff! I have great confidence I. This service dept

I recently purchased a 2022 Tacoma with only 28,000 miles on it from Della Toyota. It broke down within 48 hours and after immediately contacting Della, they would only cover the repairs if they performed them at the dealership. However they refused to pay for the tow back to the dealership, which would have cost me around $600. It took 3 more repairs and breakdowns before the car was drivable enough to get back to Plattsburgh. The truck broke down again 5 minutes from their lot. They have been ignoring my emails and phone calls asking for a resolution, and when I have been able to have conversations with their management they were rude and dismissive. I have now found out from one of their service techs that the reason for all of the breakdowns was because they incorrectly installed an aftermarket A/C compressor on the car the week before they sold it to me, and I was not made aware of this. I have now gone to the lengths of opening a case with Toyota Corporate and the New York Attorney General. Save yourself a headache and thousands of dollars in repairs and go to a different dealership.

Great experience from beginning to end with Andrew Faville and the rest of the staff at Della Toyota. Andrew took the time to explain everything throughout the process and was very thorough. Thank you!!!

I will not spend another single dollar at your dealership. You are pathetic with your warranty & service . Paid for undercoat to have bare spots on my frame. 30 quater ounce weights to balance a single tire.

Best experience I have had buying from a dealership. Dan Mihal was the salesman I worked with and he was straightforward and not like the stereotypical car salesman. It was a pleasure working with him and my fiance is now very interested in purchasing his next car here after seeing how quick my buying process was once all negotiated. A+