Reviews
FIVE STARS! I had a good experience at Della Toyota. Alex and Heather were helpful with everything with NY DMV and CT DMY. I would go there again. Paul from CT
FIVE STARS! I had a good experience at Della Toyota. Alex and Heather were helpful with everything with NY DMV and CT DMY. I would go there again. Paul from CT
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paul, Alex and the staff all thank you for the "5 STAR" review. This is very much appreciated. We all wish you the best with your new vehicle and hope you have a safe and fun upcoming Fall Season. Ernie Galarza DELLA Auto Group 646-522-7855
Excellent customer service, knowledgeable helpful friendly staff! I have great confidence I. This service dept
Excellent customer service, knowledgeable helpful friendly staff! I have great confidence I. This service dept
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cathy, Thank you for the kind words and "5 STAR" review. Please have a safe and fun weekend. Ernie Galarza DELLA Auto Group 646-522-7855
I recently purchased a 2022 Tacoma with only 28,000 miles on it from Della Toyota. It broke down within 48 hours and after immediately contacting Della, they would only cover the repairs if they performed them at the dealership. However they refused to pay for the tow back to the dealership, which would have cost me around $600. It took 3 more repairs and breakdowns before the car was drivable enough to get back to Plattsburgh. The truck broke down again 5 minutes from their lot. They have been ignoring my emails and phone calls asking for a resolution, and when I have been able to have conversations with their management they were rude and dismissive. I have now found out from one of their service techs that the reason for all of the breakdowns was because they incorrectly installed an aftermarket A/C compressor on the car the week before they sold it to me, and I was not made aware of this. I have now gone to the lengths of opening a case with Toyota Corporate and the New York Attorney General. Save yourself a headache and thousands of dollars in repairs and go to a different dealership.
I recently purchased a 2022 Tacoma with only 28,000 miles on it from Della Toyota. It broke down within 48 hours and after immediately contacting Della, they would only cover the repairs if they performed them at the dealership. However they refused to pay for the tow back to the dealership, which would have cost me around $600. It took 3 more repairs and breakdowns before the car was drivable enough to get back to Plattsburgh. The truck broke down again 5 minutes from their lot. They have been ignoring my emails and phone calls asking for a resolution, and when I have been able to have conversations with their management they were rude and dismissive. I have now found out from one of their service techs that the reason for all of the breakdowns was because they incorrectly installed an aftermarket A/C compressor on the car the week before they sold it to me, and I was not made aware of this. I have now gone to the lengths of opening a case with Toyota Corporate and the New York Attorney General. Save yourself a headache and thousands of dollars in repairs and go to a different dealership.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sam, I believe the store managers are addressing your concerns. Thank you for your review and I am sure we will get this sorted for you. Please have a great weekend. Ernie Galarza DELLA Auto Group 646-522-7855
Great experience from beginning to end with Andrew Faville and the rest of the staff at Della Toyota. Andrew took the time to explain everything throughout the process and was very thorough. Thank you!!!
Great experience from beginning to end with Andrew Faville and the rest of the staff at Della Toyota. Andrew took the time to explain everything throughout the process and was very thorough. Thank you!!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michelle, Andrew and the DELLA Toyota Staff thanks you for the "5 STAR" review. This is very nice of you! We all wish you the best with your new vehicle and hope you have a safe and fun Summer. Ernie Galarza DELLA Auto Group 646-522-7855
I will not spend another single dollar at your dealership. You are pathetic with your warranty & service . Paid for undercoat to have bare spots on my frame. 30 quater ounce weights to balance a single tire.
I will not spend another single dollar at your dealership. You are pathetic with your warranty & service . Paid for undercoat to have bare spots on my frame. 30 quater ounce weights to balance a single tire.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sam, I believe the service manager called you and addressed your concerns. Thank you for alerting us and please have a great Summer. Ernie Galarza DELLA Auto Group 646-522-7855
Best experience I have had buying from a dealership. Dan Mihal was the salesman I worked with and he was straightforward and not like the stereotypical car salesman. It was a pleasure working with him and my fiance is now very interested in purchasing his next car here after seeing how quick my buying process was once all negotiated. A+
Best experience I have had buying from a dealership. Dan Mihal was the salesman I worked with and he was straightforward and not like the stereotypical car salesman. It was a pleasure working with him and my fiance is now very interested in purchasing his next car here after seeing how quick my buying process was once all negotiated. A+
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Julia, Thank you for the kind words and for mentioning Dan. We all wish you the best of luck with your new vehicle and hope you have a wonderful year. Ernie Galarza DELLA Auto Group 646-522-7855
We just bought a Toyota 4 runner and the experience was awesome. Jarod helped us get directly to the vehicle we wanted and Heather helped us through the financing with great patience and expertise. She got us a great interest rate, made us feel comfortable and got us into our new Vehicle quickly. We couldn't have asked for a better experience!!! 5 Star Dealership, hands down!!! B&M Timmons
We just bought a Toyota 4 runner and the experience was awesome. Jarod helped us get directly to the vehicle we wanted and Heather helped us through the financing with great patience and expertise. She got us a great interest rate, made us feel comfortable and got us into our new Vehicle quickly. We couldn't have asked for a better experience!!! 5 Star Dealership, hands down!!! B&M Timmons
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Mick & Brenda Timmons! Our team at Della Toyota is dedicated to providing top-notch service and making the car-buying process a breeze. We are thrilled that we were able to help you find your perfect Toyota 4Runner and secure a great financing option. Your satisfaction is our top priority and we look forward to serving you in the future. Enjoy your new vehicle! #HappyCustomers #TopDealership #Toyota4Runner
We got a good deal on a 2025 Toyota Camry. We were especially pleased with the helpful,low pressure help of Andrew Faville. We are very pleased with the car.
We got a good deal on a 2025 Toyota Camry. We were especially pleased with the helpful,low pressure help of Andrew Faville. We are very pleased with the car.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kim, Thank you for mentioning Andrew in your "5 STAR" review. This is very much appreciated. We wish you the best with your 2025 Toyota Camry and hope you have an awesome 2026. Ernie Galarza DELLA Auto Group 646-522-7855
I have bought my last 4 vehicles from the Della Group and I will be coming back. Thank you to Jarod for helping me with my new Tacoma Off Road. Sweet ride!
I have bought my last 4 vehicles from the Della Group and I will be coming back. Thank you to Jarod for helping me with my new Tacoma Off Road. Sweet ride!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi AJ, Thank you for the "5 STAR" review and for mentioning Jarod. We wish you the best with your new Tacoma and hope you have an awesome 2026. Ernie Galarza DELLA Auto Group 646-522-7855
I recently purchased a 2025 Toyota Tacoma and I worked with Jarod Peterson. Jarod was attentive and listened to my questions, he provided me with information before I even asked. Allowing me to make an informed decision with all available options. Jarod was professional and a true asset for Della Toyota, I highly recommend seeing Jarod P. (There are two Jarod’s)
I recently purchased a 2025 Toyota Tacoma and I worked with Jarod Peterson. Jarod was attentive and listened to my questions, he provided me with information before I even asked. Allowing me to make an informed decision with all available options. Jarod was professional and a true asset for Della Toyota, I highly recommend seeing Jarod P. (There are two Jarod’s)
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Della Toyota and sharing your experience! We are thrilled to hear that Jarod provided exceptional service and helped you make an informed decision. We will make sure to pass along your kind words to Jarod and we hope to see you soon for all of your future vehicle needs! #TeamJarod #DellaToyota