DELLA Toyota

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
232 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 11, 2020

    From the second I walked through the doors after I strolled through the parking lot ...I felt in my heart I KNEW I WAS GONNA GET A GREAT DEAL !.....thanks... to Jerrod Jim and Mitch @Dellatoyota in Plattsburgh even Mrs.Donna will stop by to say hi!! And let’s not forget those guys in The Shop! #AwesomeTeamWork

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Dallas Fan, Jerrod, Jim and Mitch (Donna Otis also) all thank you for the kind words and "5 STAR" review. Your review is very much appreciated an...d we are pleased you received a "GREAT DEAL"!!!! Please enjoy your new ride and also have a fun and safe 2020. Thanks, again. Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    January 10, 2020

    i had an unforeseen problem with my toyota highlander recently. i called della toyota in plattsburgh, NY and they told me to come right down for the minor... repair. while it was only replacing broken wipers they are a necessity here in the north country. wiper blades were replaced quickly and to my satisfaction.

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    Came in for service or repair
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    Dealer Response

    Hello Jo, Thanks for the very nice "5 STAR" review. We are glad we could service your car correctly and quickly and wish you the best for 2020. Than...k you again! Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    January 9, 2020

    Alex from Della Toyota, Plattsburgh, was an outstanding associate. He showed me the exact cars I inquired about, answered every question, returned all... my phone calls, handled extra insurance issues, breezed us through the paperwork, and accepted me without question when I showed up 1 hour early for an appointment! Highly Recommended!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Crystal, Alex and the entire DELLA Toyota staff all thank you for the very nice "5 STAR" review. We all wish you the best with your new car and t...ruly hope you have a safe and fun 2020. Thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    January 3, 2020

    Jordan Lafave was the service associate when I arrived over an hour early for my regular service appointment. It was stormy/sleeting out and I live close... to the dealership so I thought maybe I could get in early. I did. Service was great.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Patricia, Jordan Lafave and the DELLA Toyota service team all thank you for the very nice "5 STAR" review. This is very much appreciated!!!! P...lease have a fun and safe 2020 and thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    January 3, 2020

    Thanks to Jared at Della Toyota I?m driving a 2020 Tacoma. He was a wonderful salesman and made the whole process seamless. If you?re in the market for... a new vehicle, I highly recommend you speak to Jared.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello L Laurin, Jared and the rest of the DELLA Toyota Team all thank you for taking the time to write this very nice "5 STAR" review. It is very muc...h appreciated. Please have a fun and safe 2020. Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    December 28, 2019

    I despise a heart sell when I am purchasing a vehicle. Go see Jim Goss.. He's a straight shooter and treated me very well. He was incredibly down to earth... and easy to work with. A ton of experience and made the process simple and straightforward. I'll be back again anytime I need anything vehicle related!

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    Shopped for a new car
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    Dealer Response

    Hello Eric, Jim Goss was thrilled to read your very nice "5 STAR" review. We all wish you the best with your new car and please have a safe and fun ...2020!!!! Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    December 21, 2019

    Great customer service with knowledgeable salespeople and an easy buying experience

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    Shopped for a new car
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    Dealer Response

    Hi James, Thank you for the very kind "5 STAR" review. We wish you the best with your new car and also we hope you have a fun and safe 2020. Thanks... again! Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    December 11, 2019

    Always a pleasure to do business with. The service advisors explain the work to be done in a professional manner and always keep me posted. Work was done... very quick and never tried to push any extras. Highly recommend!! Della Toyota is the place to visit.

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    Came in for service or repair
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    Dealer Response

    Hi Jon, Thank you very much for the "5 STAR" review. The staff was thrilled by your kind words. Please have a safe and fun Holiday Season. Ernie Ga...larza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    December 6, 2019

    I was in, they called me by my name and my truck was brought into the garage immediately upon entry.

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    Shopped for a new car
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    Dealer Response

    Hi David, Thank you very much for the "5 STAR" review. It is very much appreciated. Please have a fun and safe Holiday Season. Ernie Galarza DELLA ...North Platform Manager 646-522-7855

  • 2.0 out of 5
    December 6, 2019

    I?m very pleased with the Warranty repair. Was pleasantly surprised that the service was going to be covered under warranty. The experience at the service... shop was a little to be desired. Not really impressed with the Plattsburg Della dealership again. First bad time was buying a Highlander where I eventually went somewhere else to purchase and this time it was the service department. I?m not one to write reviews, but when two not so great experiences happen, it?s time. I had an appointment for a torque converter repair scheduled on Thursday, November 7th. I was told that it was about a 6 hour repair job. I was going out of town so I dropped off the Camry on Tuesday,November 5th. I left town for 4 days and returned on Monday the 11th. I was busy for the next two days and didn?t get around to picking up the Camry until Wednesday the 13th. Mind you, I live 30 minutes away from the dealership. I arrive at the dealership that afternoon at 4:30pm. I ask about my vehicle and tell them that I dropped it off a week ago for a torque repair. The clerk at the counter can?t find my keys. He asks me who waited on me when i dropped it off and i told a young lady and that it was a week ago. I?m thinking inside, it was a week ago......why should it matter who i left the keys with? anyway, numerous clerks begin to look for my keys an invoice. This goes on for minutes. I go outside to look for my vehicle in the parking lot and its not there. I walk around the side of the building and then into the garage area and there?s my Camry inside the garage up on the lift. I dropped my Camry off over 7 days ago and it?s still on the lift. To make a long story short, they ordered the wrong part and my vehicle spent a week on the lift waiting to be repaired. Nobody called me to let me know there would be a delay. We?re talking a 6 hours repair job that turned into 9 days. So to refresh, I had an appointment for November 7th, my vehicle was ready for pickup on November 15th. I picked it up on November 16th. No phone call in between that time to let me know there would be any sort of delay. I won?t go into the experience of attempting to purchase our most recent vehicle with this dealership because I?ve already taken up too much of your time.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi T, Please contact me personally if we have not met your standards. I would very much like to help. I am including my personal cell number. Lookin...g forward to your call. Ernie Galarza DELLA North Platform Manager 646-522-7855

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