Reviews
Service on RAV4
Waited while vehicle was serviced. Took approximately 1 hour. Staff at reception and cashier was friendly and polite. Will return when I?m up north.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Johanne, Thank you very much for the "5 STAR" review. This is very much appreciated. Please have a safe and fun Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
My RAV4
Very friendly and they go all out to help you. I definitely recommend Della Toyota !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Karen, Thank you for the "5 STAR" review. We all wish you the best with your RAV4 and hope you have a wonderful Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
Della Toyota - The WORST Dealership Ever
Beware of Della! They are snakes and cannot be trusted. Fact: Della did not inspect the used car we purchased from them in March and we had to bring the car back on MULTIPLE occasions before they (finally) fixed the brakes - and that cost us lots of time and money bringing it to them from out of state! Their (very) poor service was evidenced by their (ongoing) track record of shortcutting things. They prey on customers and are shysters! Predatory business practices for sure! They should have properly inspected and fixed the car BEFORE they sold it to us. We recently learned from a professional, honest mechanic that the tires they had on the car when they sold it to us were unsafe (cracked between the treads) AND that the rear springs were broken (and had been for quite some time). Also, the calipers are leaking! Della pushed this vehicle out the door - without fixing what needed fixing - at our expense! They are liars and extremely unethical. STEER CLEAR!!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chris Roscia, We take customer complaints very seriously and I reviewed your statements as well as the company files. We are not perfect and try and make every customer happy. Here are the facts. You purchased your 2015 VW in January, 2022 and have put 16,000 miles on it since date of purchase . It passed inspection. We are not allowed to retail vehicles that do not pass NY State Inspection. You declined to add an extended warranty even though we recommended a warranty for a 7 year old vehicle. We did install brakes free of charge back in March when you complained about them. Though the brakes passed inspection, we went the extra mile to make you happy. We also indicated to you that we would assist in discounting the work now needed. You declined assistance. We wish you the best and hope this addresses your concerns. Ernie Galarza DELLA North Platform Manager 646-522-7855
Thank you
We purchased a Rav 4 a few weeks ago. ALEX was the salesman. He went out of his way to please us when we purchased it. He also made sure the little mechanical problem we had was well taken care of. Thank you Jessica in service as well. We are very pleased with our new car. The folks at Della were all friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Florence, Alex, Jessica and the DELLA Toyota Staff thanks you for the kind "5 STAR" review. This is very much appreciated. We all wish you the best with your new vehicle and hope you have a fun Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
We give Heather Garrow Five Stars!
A few days ago we purchased a new 2022 Highlander from Heather Garrow at Della Toyota. We were impressed not only by her knowledge of and familiarity with the vehicle, but by her affable nature, her great smile and professionalism. Everyone at the dealership was friendly and accommodating; we highly recommend Della Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bill and Valerie, Heather and the DELLA Toyota Staff thanks you for the kind words and "5 STAR" review. We wish you the best with your new 2022 Highlander and hope you have a wonderful Fall Season. Thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855
My 2019 RAV4 Toyota
My lease buy out experience for my Toyota with Heather and Mitch was extremely easy and fast. They were both so courteous and helpful. I would definitely recommend them both.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Karen, Both Mitch and Heather thank you for the "5 STAR" review. Please have a safe and fun Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
2019 Tacoma purchase experience
Heather and Mitch helped me get an excellent deal on a used 2019 Tacoma. It was a pleasure working with both of them throughout the car buying process. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nate, Thank you for the kind "5 STAR" review. Both Heather and Mitch are thrilled by your comments. We all wish you the best with your awesome Tacoma and hooe you have a safe and fun Fall Season. Ernie Galarza DELLA North Platform Manager 646-522-7855
Actually a great car dealer
I spoke to Heather Garrow a few months back, when I was looking for a Toyota Hylander Hybrid. Heather was every helpful and informative. She answered any and all questions. She was every easy to talk to and always available. She is highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Patty, Heather is thrilled by your "5 STAR" review. We all are. Please have a wonderful Fall Season and best of luck with your new Highlander Hybrid! Ernie Galarza DELLA North Platform Manager 646-522-7855
Best dealer experience in the area
The buying process was very smooth and efficient. The salesman, Jon Peacock, was very accommodating. Overall Della Toyota definitely put in the effort to seal the deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Kevin, Wow....you made Jon Peacock's day!!!! We all thank you for the kind words and "5 STAR" review. This is truly nice of you. We all hope you had a fun and safe Holiday weekend and wish you the best with your new vehicle. Thanks again!!! Ernie Galarza DELLA North Platform Manager 646-52 2-7855
Cross purchase
Zachary Miller was great. Easy to work with and not pushy. We were not able to find a new car in this market. Zach stepped up and found us a new car in the trim we wanted. Della did such a good job. went back for another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kevin, Zach and the entire DELLA Toyota Staff thanks you for the kind words and "5 STAR" review. We all wish you the best with your new vehicle. Please have a wonderful Holiday weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855