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DELLA Toyota

(634 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2022 consumer dealer award

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DELLA Toyota from DealerRater.

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Very professional and courteous

Very professional!! The sales, service, and management team were great! Everyone was very approachable, accommodating and considerate. I would purchase another vehicle from Della Toyota.....just not anytime soon because I like the one I just bought 😉. ⭐️⭐️⭐️⭐️⭐️ and 👍👍!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Brad, Zack and the DELLA Toyota sales staff thanks you for the kind words and "5 STAR" review. This is very nice of you! We all wish you the best with your new vehicle and hope you have a safe and fun 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855

sargeant_7@msn.com

I discovered a missing key for my vehicle and even though my truck was used and not a Toyota,they paid for the replacement. This is a true sign of excellent customer service which is very rare today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Gary, Thank you for the kind words and "5 STAR" review. We are happy we could help. Ernie Galarza DELLA North Platform Manager 646-522-7855

Very helpful.

Jon and Mitch very helpful and professional. They treated me with respect. They were very polite. It was an easy process. Jon called me the next day to check in on how everything was going. Very nice of him to do that. They answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Denise, Jon and Mitch both thank you for the kind review and "5 STAR" rating. Please have a safe and fun 2022 and best of luck with your new vehicle. Ernie Galarza DELLA North Platform Manager 646-522-7855

pete12953@gmail.com

Mechanical service was excellent. There was room for improvement in the customer waiting area; namely, a woefully sparse and outdated assortment of reading matter, and no coffee!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Peter, Thank you for the "5 STAR" review. We appreciate your comments and will update the reading material. We have discontinued coffee due to COVID 19. Have a wonderful day. Ernie Galarza DELLA North Platform Manager 646-522-7855

This was an amazing experience overall. I highly r

I recently bought a Toyota Rav 4 from this dealership. Zack was my salesman who was very professional and personable. He made my experience amazing. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Darcy, Zack and the DELLA Toyota Staff all thank you for the "5 STAR" review. This is very much appreciated! We all wish you the best with your RAV4 and hope you have an awesome 2022. Thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855

2022 RAV4 I purchased on 02/10/2022

I picked up my new RAV4 yesterday and I was very pleased with the customer service Heather Garrow was very helpful and pleasant to work with she explained everything about the vehicle Jon Peacock was very helpful at explaining all the questions I asked about very excellent customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joanne, Both Heather and Jon are very appreciative of the "5 STAR" review. This is very nice of you. We all wish you the best of luck with your new RAV4 and hope you have a wonderful year. Ernie Galarza DELLA North Platform Manager 646-522-7855

Della Plattsburgh

My daughter and I just recently leased two new vehicles from Della Toyota in Plattsburgh, NY. Our experience with John Peacock and Zack Miller in sales was absolutely great. This was my second time working with John and just like the first vehicle his help and professionalism was top notch yet again. Zack was a huge help this time around and got both my daughter and I into the payment bracket we needed. The service department was quick, friendly and efficient. The sales department and service department are the best I have dealt with. Thank you John and Zach for everything. My family and I will be back for more vehicles in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Peter, Jon and Zack both thank you for the "5 STAR" review. We are so happy we could help and we all thank you for your 2nd purchase from DELLA Toyota. We all wish you and your daughter the best of luck with your new vehicle and hope you have a fun ans safe 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855

Excellent sales rep and experience

Alex was my sales rep. He was professional and focused on the customer experience. I cannot speak for their other sales reps or the dealership as a whole but Alex was a pro. I?d go back to him for another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Chris, Alex thanks you for the "5 STAR" review. As a matter of fact...we all do!!!! We wish you the best with your new vehicle and hope you have a wonderful 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855

Della Toyota, Heather Garrow

Heather Garrow at Della Toyota was fabulous. She turned my awful fay into a great one. I love my rav4. Her professionalism and smiling attitude helped make my decision easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello MG, Heather and the DELLA Toyota Staff all thank you for the nice "5 STAR" review!!! We wish you the best with your RAV4 and hope you have an awesome 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855

Purchase of a new car plus service maintenance

Always greeted with friendly employees, and service is done in a timely manner. The facility is clean and the service waiting area comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Janet, Wow...thanks for the nice words about our Toyota Service Dept. We all thank you for the "5 STAR" review. Please have a safe and fun 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855