Reviews
Very professional and courteous
Very professional!! The sales, service, and management team were great! Everyone was very approachable, accommodating and considerate. I would purchase another vehicle from Della Toyota.....just not anytime soon because I like the one I just bought 😉. ⭐️⭐️⭐️⭐️⭐️ and 👍👍!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brad, Zack and the DELLA Toyota sales staff thanks you for the kind words and "5 STAR" review. This is very nice of you! We all wish you the best with your new vehicle and hope you have a safe and fun 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855
sargeant_7@msn.com
I discovered a missing key for my vehicle and even though my truck was used and not a Toyota,they paid for the replacement. This is a true sign of excellent customer service which is very rare today.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gary, Thank you for the kind words and "5 STAR" review. We are happy we could help. Ernie Galarza DELLA North Platform Manager 646-522-7855
Very helpful.
Jon and Mitch very helpful and professional. They treated me with respect. They were very polite. It was an easy process. Jon called me the next day to check in on how everything was going. Very nice of him to do that. They answered all my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Denise, Jon and Mitch both thank you for the kind review and "5 STAR" rating. Please have a safe and fun 2022 and best of luck with your new vehicle. Ernie Galarza DELLA North Platform Manager 646-522-7855
pete12953@gmail.com
Mechanical service was excellent. There was room for improvement in the customer waiting area; namely, a woefully sparse and outdated assortment of reading matter, and no coffee!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Peter, Thank you for the "5 STAR" review. We appreciate your comments and will update the reading material. We have discontinued coffee due to COVID 19. Have a wonderful day. Ernie Galarza DELLA North Platform Manager 646-522-7855
This was an amazing experience overall. I highly r
I recently bought a Toyota Rav 4 from this dealership. Zack was my salesman who was very professional and personable. He made my experience amazing. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Darcy, Zack and the DELLA Toyota Staff all thank you for the "5 STAR" review. This is very much appreciated! We all wish you the best with your RAV4 and hope you have an awesome 2022. Thanks again. Ernie Galarza DELLA North Platform Manager 646-522-7855
2022 RAV4 I purchased on 02/10/2022
I picked up my new RAV4 yesterday and I was very pleased with the customer service Heather Garrow was very helpful and pleasant to work with she explained everything about the vehicle Jon Peacock was very helpful at explaining all the questions I asked about very excellent customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joanne, Both Heather and Jon are very appreciative of the "5 STAR" review. This is very nice of you. We all wish you the best of luck with your new RAV4 and hope you have a wonderful year. Ernie Galarza DELLA North Platform Manager 646-522-7855
Della Plattsburgh
My daughter and I just recently leased two new vehicles from Della Toyota in Plattsburgh, NY. Our experience with John Peacock and Zack Miller in sales was absolutely great. This was my second time working with John and just like the first vehicle his help and professionalism was top notch yet again. Zack was a huge help this time around and got both my daughter and I into the payment bracket we needed. The service department was quick, friendly and efficient. The sales department and service department are the best I have dealt with. Thank you John and Zach for everything. My family and I will be back for more vehicles in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Peter, Jon and Zack both thank you for the "5 STAR" review. We are so happy we could help and we all thank you for your 2nd purchase from DELLA Toyota. We all wish you and your daughter the best of luck with your new vehicle and hope you have a fun ans safe 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855
Excellent sales rep and experience
Alex was my sales rep. He was professional and focused on the customer experience. I cannot speak for their other sales reps or the dealership as a whole but Alex was a pro. I?d go back to him for another vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Chris, Alex thanks you for the "5 STAR" review. As a matter of fact...we all do!!!! We wish you the best with your new vehicle and hope you have a wonderful 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855
Della Toyota, Heather Garrow
Heather Garrow at Della Toyota was fabulous. She turned my awful fay into a great one. I love my rav4. Her professionalism and smiling attitude helped make my decision easy!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello MG, Heather and the DELLA Toyota Staff all thank you for the nice "5 STAR" review!!! We wish you the best with your RAV4 and hope you have an awesome 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855
Purchase of a new car plus service maintenance
Always greeted with friendly employees, and service is done in a timely manner. The facility is clean and the service waiting area comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Janet, Wow...thanks for the nice words about our Toyota Service Dept. We all thank you for the "5 STAR" review. Please have a safe and fun 2022. Ernie Galarza DELLA North Platform Manager 646-522-7855
