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West Herr Subaru

(3,171 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Always fair and honest. Great quality of work! Will...

Always fair and honest. Great quality of work! Will always service my Outback at West Herr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They come through every time.

Frank and Renee are the best. The whole service team is friendly and given the tough work environment - very patient. Besides, who can beat the best self - serve “Starbucks” coffee corner they have!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change and tire rotation

I didn’t have an appointment and had car in and out in 30 minutes for an oil change and tire rotation. Elizabeth was incredibly accommodating and friendly! Fantastic service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service and sales departments

As always, service was courteous and thorough. Explanations were given if needed as the work progressed. I have been confident in this dealer for8+ years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The process for my service visit was organized,...

The process for my service visit was organized, professional, and receptive to my requests and questions about my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Michael was very polite , helpful and informative....

Michael was very polite , helpful and informative. Although this was not a serious problem West Herr handled it quickly and efficiently. Michael even called me to let me know we desperately needed rear tires, with quote for that service in hand. We had already made a n appointment at another business for the tires but glad he took the time to let me know. Thanks West Her Subaru and thank you Michael.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

West Herr Subaru Excellence!

West Herr Subaru demonstrates excellent customer service! They have a great sales and service team. I would like to recognize Liz/service and Marc/Sales for their great efforts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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frank was very kind and helpful to me an oldster, he was...

frank was very kind and helpful to me an oldster, he was efficient and fast and even walked me back to my car to get my phone which ended up being in my purse with me all the time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Todd was THE BEST,polite,courteous,explained several...

Todd was THE BEST,polite,courteous,explained several things on my car. Even washed it!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Todd is Proficient in the job and blends well with this...

Todd is Proficient in the job and blends well with this company’s drive for efficiency and courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.