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West Herr Subaru

(3,171 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Connor was my salesperson.

Connor was my salesperson. Incredibly responsive, easy going, low pressure, and customer-focused. Went above and beyond, and I got the car I wanted at the best price for me. The whole experience was stress-free, smooth, easy, and successful. Very satisfied customer. :) THANK YOU, Connor, Kelly, and Justin!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Extremely nice staff!

Extremely nice staff! Made my first time purchasing a very fun and enjoyable. Fast and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service Nicole was very helpful explaining

Great service Nicole was very helpful explaining everything Love the loner car so do not have to have someone drive me when service is going to take more than 1 day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lindsay helped us find the right vehicle to suit our

Lindsay helped us find the right vehicle to suit our budget. We are so thrilled with our (new to us) 2021 Subaru Outback!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nicole was very knowledgeable and courteous.

Nicole was very knowledgeable and courteous. The visit was a very positive experience. Thank you very much!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pleasant friendly and knowledgable staff made purchasing

Pleasant friendly and knowledgable staff made purchasing a certified preowned Subaru easy and stress free experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was very satisfied with my visit .

I was very satisfied with my visit .Everyone was very helpful, showing me pictures of the few problems with your car and giving me excellent advice which i took.Thanks everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nicole was great, pleasant, courteous, attentive.

Nicole was great, pleasant, courteous, attentive. New customer waiting area was very nice, 1,000% improvement over previous room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst scenario, $700, best $50.

Worst scenario, $700, best $50. I told Nicole there was no way I could afford that kind of cost right now, so she explained my options. Now, I know I’ll need to spend the $700 soon to maintain my vehicle, but they found out a tire could be patched and I have a little time on my other issue to save up! Good customer service happens, but great customer service is priceless! Thank you Nicole and West Herr Subaru for wonderful work caring so much about us defenseless customers. I’ve been taken advantage of before, but here you are treated with respect and honesty. I’ve had the same experience with their sales people too! Go Bills!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Matthew Dipasquale is so kind & thoughtful.

Matthew Dipasquale is so kind & thoughtful. He listened to what I had to say and took my feedback to find what was right for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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