Reviews
I will not buy another thing from Paddock Chevrolet. Yesterday I left work and all of a sudden my check engine light went on. The dash then said "reduced acceleration, drive with care" then "service traction control" then "service ESC". This is on a 2025 chevy Traverse. The vehicle would not accelerate and I took it right to Paddock where I had bought it brand new less than a year ago. When I get there I tell the service representative about what's going on and she tells me that she can't get my vehicle in until next week. She says she can call me if someone cancels. That sucks but ok, I say I want to leave it with them, since i cant drive it, and then if someone cancels or no shows then they could look at it. She tells me that I cannot do that, they don't have room for my vehicle.... room, it's a dealership that has a lot next door and also across the street with cars in them, there's not one open space? Then I ask if they can atleast have someone read the code to have an idea of what is going on and she says they can't because they wouldn't have to charge me $199 diagnostic fee. Its a brand new car and whatever is wrong with it should be under warranty. This representative had no compassion and horrible customer service. There was not any effort put into trying to help the situation other than doing the bare minimum and scheduling an appointment for a week later. Paddock Chevrolet has seriously failed in their customer service in this situation and I will never recommend them again. Now I am without a vehicle for atleast a week until they look at it, then probably another month for them to order parts in and repair it. All this on a vehicle less than a year old.
I will not buy another thing from Paddock Chevrolet. Yesterday I left work and all of a sudden my check engine light went on. The dash then said "reduced acceleration, drive with care" then "service traction control" then "service ESC". This is on a 2025 chevy Traverse. The vehicle would not accelerate and I took it right to Paddock where I had bought it brand new less than a year ago. When I get there I tell the service representative about what's going on and she tells me that she can't get my vehicle in until next week. She says she can call me if someone cancels. That sucks but ok, I say I want to leave it with them, since i cant drive it, and then if someone cancels or no shows then they could look at it. She tells me that I cannot do that, they don't have room for my vehicle.... room, it's a dealership that has a lot next door and also across the street with cars in them, there's not one open space? Then I ask if they can atleast have someone read the code to have an idea of what is going on and she says they can't because they wouldn't have to charge me $199 diagnostic fee. Its a brand new car and whatever is wrong with it should be under warranty. This representative had no compassion and horrible customer service. There was not any effort put into trying to help the situation other than doing the bare minimum and scheduling an appointment for a week later. Paddock Chevrolet has seriously failed in their customer service in this situation and I will never recommend them again. Now I am without a vehicle for atleast a week until they look at it, then probably another month for them to order parts in and repair it. All this on a vehicle less than a year old.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding the issues you've faced with your 2025 Chevy Traverse and the service you received at Paddock Chevrolet. We appreciate your feedback, as it helps us to evaluate and improve our processes. Please feel free to reach out to us directly to address your concerns further. Your satisfaction is important to us, and our team wants to ensure that we meet your expectations going forward. Thank you for bringing this to our attention. The Paddock Chevrolet Team
John Carpetyan, was my service advisor… ONE WORD AMAZING!!! Had my appointment today 3/10/26. He explained everything to me FLAWLESSLY, I had no issues what so ever he is the best!!!!!
John Carpetyan, was my service advisor… ONE WORD AMAZING!!! Had my appointment today 3/10/26. He explained everything to me FLAWLESSLY, I had no issues what so ever he is the best!!!!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Aaliyah! We're thrilled to hear that you had such a positive experience with John as your service advisor at Paddock Chevrolet. His commitment to providing clear explanations and ensuring a smooth appointment is truly commendable. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Paddock Chevrolet Team
I have been trying to put a fair deal together with Paddock- Only to be left in limbo! I pointed out that their new Cargo van was 12 grand less MSRP in GA. I was told they would not match that, So, I made a out the door offer with trade- Crickets! This is why I have not bought from Paddock in decades. Same ole ALL IN mentality. Then when you write a review- Joe Ott pops in with some line of baloney for a reply with no solution. Got to love the greed! How often have we heard a dealer say they don't mark them up much? So, if a dealer in another state is selling 12 grand off sticker and still making money? WELL Paddock- Seems you mislead the facts! No wonder your dealership has declined to a second thought with many of your old costumers.
I have been trying to put a fair deal together with Paddock- Only to be left in limbo! I pointed out that their new Cargo van was 12 grand less MSRP in GA. I was told they would not match that, So, I made a out the door offer with trade- Crickets! This is why I have not bought from Paddock in decades. Same ole ALL IN mentality. Then when you write a review- Joe Ott pops in with some line of baloney for a reply with no solution. Got to love the greed! How often have we heard a dealer say they don't mark them up much? So, if a dealer in another state is selling 12 grand off sticker and still making money? WELL Paddock- Seems you mislead the facts! No wonder your dealership has declined to a second thought with many of your old costumers.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We understand your frustration regarding the pricing of the Cargo van and appreciate your feedback. It's important to us that our customers feel valued and heard. We encourage you to reach out to us directly so we can discuss your concerns further. Your input is vital as we strive to improve our services at Paddock Chevrolet. Sincerely, The Paddock Chevrolet Team
Let's get real- Chevy has been building unreliable vehicles that fail early for 20 years or more. The V8 engines and auto transmissions are a disaster. The turbo and CVTs are a joke. I was trading a very reliable and superior truck compared to Chevy. The van is 12 grand less in other states. The only solution to this was to take my offer- Then laugh what a bad deal I made in the morning high 5 meeting. Now, that I have had enough time to fully research Chevy- I am not so sure buying one would be a wise choice. The prices keep going far out of reach, and the quality is in the toilet. My input is not welcome by Paddock. You want what every dealerships wants. BUYERS who never research. I was not asking for an impossible deal- Just a fair one we both could of walked away happy. Why respond at all? We both know you could care less about your customers. Twenty years or so ago I discovered that personally. Check the files. I must have bought 5-8 vehicles from you. 3 Silverados that were new with electrical issues and one with ghost no start. Dealerships see the public as a cash cow. Nothing more!
Tony was great to work with! He explained everything perfectly. I love my new car and will be using Paddock from now on. Everyone was really friendly and knew their product.
Tony was great to work with! He explained everything perfectly. I love my new car and will be using Paddock from now on. Everyone was really friendly and knew their product.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you, Danielle! We’re thrilled to hear that you had a great experience with Tony and that you love your new car! At Paddock Chevrolet, we pride ourselves on our knowledgeable and friendly team. We look forward to assisting you again in the future! Enjoy your new ride! Sincerely, The Paddock Chevrolet Team
John was GREAT and took very good care of me. I always go to Paddock Chevrolet for my car needs! Make them your dealer and service provider and you will be in good hands. Thank you Paddock.
John was GREAT and took very good care of me. I always go to Paddock Chevrolet for my car needs! Make them your dealer and service provider and you will be in good hands. Thank you Paddock.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Rose! We’re thrilled to hear that John provided you with great service and that you trust Paddock Chevrolet for your car needs. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Paddock Chevrolet Team
Excellent experience leasing a new 2026 Chevy Tahoe. They worked diligently to find the vehicle I wanted and were wonderful throughout the process. Great customer service
Excellent experience leasing a new 2026 Chevy Tahoe. They worked diligently to find the vehicle I wanted and were wonderful throughout the process. Great customer service
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Paul! We’re thrilled to hear that you had an excellent experience leasing your new 2026 Chevy Tahoe. Our team at Paddock Chevrolet is dedicated to finding the right vehicle for our customers, and it's wonderful to know that you felt supported throughout the process. We appreciate your kind words about our customer service, and we look forward to assisting you again in the future! Sincerely, The Paddock Chevrolet Team
It is always a pleasure to work with Russ for my car repairs. He is always clear, honest and thorough from drop off to pick up.
It is always a pleasure to work with Russ for my car repairs. He is always clear, honest and thorough from drop off to pick up.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Mallory! We’re thrilled to hear that you had a great experience with Russ at Paddock Chevrolet. Our team appreciates your kind words about his clear and honest communication throughout your car repairs. We look forward to assisting you again in the future! Sincerely, The Paddock Chevrolet Team
Great experience over all. Very y informative and knowledgeable, clean and bob was prepared for our questions and provided more information about things when asked.
Great experience over all. Very y informative and knowledgeable, clean and bob was prepared for our questions and provided more information about things when asked.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Michael! We're pleased to hear you had a great experience at Paddock Chevrolet. It's wonderful to know that Bob was able to provide you with thorough information and help you with your questions. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, The Paddock Chevrolet Team
Very pleasant car buying experience. Will definitely go back. Our salesman, Don, was easy to contact and really listened to what we were looking for.
Very pleasant car buying experience. Will definitely go back. Our salesman, Don, was easy to contact and really listened to what we were looking for.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Bradley! We're thrilled to hear that you had a pleasant car-buying experience at Paddock Chevrolet. It's great to know that Don was attentive to your needs. We look forward to welcoming you back for your next purchase! Sincerely, The Paddock Chevrolet Team
Shame on me for not reading the contract over and trusting the Financial Manger I get home and look over the paperwork to see that I was charged $200 over what the car was listed as on their website plus $825 and $250 for roadside hazard and key fob replacement that I specifically told him I didn't want and added it anyway then to top it off I was told the $61 lost title fee would be waived after putting a 5k deposit down just to have the end guy who goes over everything with you tell me that id have to pay it love my new vehicle hate feeling taken advantage of worst car buying experience ever
Shame on me for not reading the contract over and trusting the Financial Manger I get home and look over the paperwork to see that I was charged $200 over what the car was listed as on their website plus $825 and $250 for roadside hazard and key fob replacement that I specifically told him I didn't want and added it anyway then to top it off I was told the $61 lost title fee would be waived after putting a 5k deposit down just to have the end guy who goes over everything with you tell me that id have to pay it love my new vehicle hate feeling taken advantage of worst car buying experience ever
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. We understand that the details of the transaction can be overwhelming, and it's concerning to hear about the discrepancies you encountered regarding the charges. At Paddock Chevrolet, we strive to maintain transparency and clear communication throughout the purchasing process. We appreciate your feedback and encourage you to reach out to us directly so we can discuss your concerns and ensure your satisfaction with your new vehicle. Your experience is important to us and thank you for your input. Sincerely, The Paddock Chevrolet Team