Paddock Chevrolet

I would not recommend Paddock Chevrolet. My daughter test drove a car, went through the sales process, and was told to come back the next day to pick it up. When she returned alone, the car had changed. She was told she qualified for a different vehicle instead of the one she had driven and expected to take home. Then they blamed her credit for not getting the lease she wanted—even though her credit score is close to 900. If there was a legitimate reason the original deal could not go through, they owed her a clear explanation before asking her to make another trip. Instead, she was put in the position of having to consider a car she did not choose. The experience felt like a bait and switch. It wasted her time and destroyed our trust in this dealership. Women shopping for a car deserve straight answers and respect, whether they arrive alone or with someone else. Based on my daughter’s experience, I strongly recommend taking your business elsewhere.

Just bought pre owned equinox. Customer service was fine. Car wasn’t read for sale really. No Bluetooth connectivity. Need service already and they can’t get me in for 3 weeks!!

Great dealership. Purchased my care here, have had routine service done here. Very satisfied with all contact wit them. Glad I chose them. Will stay with them for my next car purchase.

I would HIGHLY AND STRONGLY URGE to anyone, NEVER to step foot on Paddock Chevrolet lot! Unfortunately, I should have taken the advice from several people I spoke with who said to stay away, but I proceeded with a purchase of a used vehicle. I tried to give the benefit of the doubt feeling people sometimes don't have the best experience, but that doesn't always mean the same for everyone. I WAS WRONG! To summarize, I purchased the used vehicle, which I fully understood the realism of the mileage and year of the car, and immediately on the thruway drive home the wheels started to shake. Keep in mind, this was also after making a trip to pick up the vehicle, which was paid in full, for them to tell me I have to come back a week later because they didn't bother to properly do lien paperwork with the old owner as I was on my way to the dealership! Once again, I tried to stay reasonable regarding the used vehicle. I took the car and spent $150, and 3 out of 4 tires were on backwards and not balanced. Fast forward a month, we are very big on proactive maintenance and check fluid levels often, no oil! Went and paid to have oil changed, just to be safe, even though they specifically told me that was part of their point inspection for the sale of used vehicles. That point forward we were putting oil in the vehicle every 3-4 days, depending on distance of driving. Fast forward over the next several months of the nightmare of taking the vehicle to their service department multiple times, then they request I take it to another service department, which took them an hour to determine a major engine issue. Multiple phone conversations, multiple different people, multiple trips to the dealer, run around, more phone conversations, more excuses, reaching a point where phone calls are not being returned after saying they would try and do their best in making this situation right, to basically getting to the point of them expressing it's not their problem, I should have bought their $4000 extended warranty, etc. etc. etc. Their service department is either out right liars or TOTAL incompetents! They do not do proper vetting of vehicles and I do not believe they do any proper point inspection before throwing a used vehicle on the lot for a quick buck! There sales team members are rude and dismissive and could care less about your experience after you are not their problem anymore and they have check in hand! I NEVER want this to ever happen to anyone else! We lost thousands of dollars trying to dig out of the nightmare for a car we only had possession of for 8 months! Paddock should be embarrassed and ashamed, but they are not, and that shows who they are!

Absolutely terrible experience. They messed up a simple oil change, and my car started leaking oil everywhere afterward. When I called, they refused to take care of it right away and told me to wait until next week. I wasn’t going to risk engine damage, so I had to pay another mechanic to fix their mistake. I won’t be going back.

So we scheduled an appointment with service as we did not purchase the car from them. Our dealer advised us to take it to a chevy dealership. So we brought the car in with what the problem was, which it was diagnosed at another dealer, soo he calls and tells us what we already know and not being good at the customer service that comes with being and advisor, was not willing to work with us, so 209.00 for diagnosing it which we already did and another 230.00 to fix. we would've done the work with them if the advisor would've said hey ill wave the diag if you do the work with us. But that wasn't even an option. To keep customers coming back especially new ones not a great impression for the first time. So we will not be coming back and we definitely will not recommend you for service. Do better Paddock this is how you loose customers.

Very good experience. The service team was very professional, cordial and polite. They took care of my oil change quickly. Nice work!

Probably the best vehicle dealership I’ve had the experience at dealing with in the area

I will not buy another thing from Paddock Chevrolet. Yesterday I left work and all of a sudden my check engine light went on. The dash then said "reduced acceleration, drive with care" then "service traction control" then "service ESC". This is on a 2025 chevy Traverse. The vehicle would not accelerate and I took it right to Paddock where I had bought it brand new less than a year ago. When I get there I tell the service representative about what's going on and she tells me that she can't get my vehicle in until next week. She says she can call me if someone cancels. That sucks but ok, I say I want to leave it with them, since i cant drive it, and then if someone cancels or no shows then they could look at it. She tells me that I cannot do that, they don't have room for my vehicle.... room, it's a dealership that has a lot next door and also across the street with cars in them, there's not one open space? Then I ask if they can atleast have someone read the code to have an idea of what is going on and she says they can't because they wouldn't have to charge me $199 diagnostic fee. Its a brand new car and whatever is wrong with it should be under warranty. This representative had no compassion and horrible customer service. There was not any effort put into trying to help the situation other than doing the bare minimum and scheduling an appointment for a week later. Paddock Chevrolet has seriously failed in their customer service in this situation and I will never recommend them again. Now I am without a vehicle for atleast a week until they look at it, then probably another month for them to order parts in and repair it. All this on a vehicle less than a year old.

John Carpetyan, was my service advisor… ONE WORD AMAZING!!! Had my appointment today 3/10/26. He explained everything to me FLAWLESSLY, I had no issues what so ever he is the best!!!!!