Bob Johnson Chevrolet - Rochester

Great leasing experience. All questions answered, great customer service. Go see Anne Lakis and let her sell or lease you a vehicle. Overall, very satisfied with this dealership.

Excellent customer service ,my salesman went above and beyond to help me . George Sarkis the absolutes best

Very pleased with service. Friendly people. Provided a loaner because had to wait for parts. Had service work done on my equinox. Need a loaner and was provided with a nice car. Service was great. Thank you.

Scheduled a NYS inspection, technician advised due to service light being on I needed a separate inspection and repair. Paid $3500 for the repair but was not advised I needed to drive and then return to complete the inspection. Called 4 separate days and left 3 voicemails before I reached a technician to inform me of information I should have received at the time of service. No apology for the miscommunication; they offered only to relay my frustrations to the original tech. I do not trust this business with my car any longer.

Somewhat rushed because I was there late in day. So i do understand that. I bought an EV for the first time and there is a huge learning curve. I didn't have any apps downloaded to obtain a charge and it was very anxiety provoking to find chargers and which apps to use when it was obvious I'm not the most technical person around at my age.

I've leased several vehicles from Bob Johnson through the years. Everyone is very knowledgeable and helpful. Ted made my experience easy. I was able to drive my new Trailblazer home that same day. Thank you!!!

As always, our experience with Bob Johnson Chevy and our sales person Chris Codd was fast, easy and very enjoyable. This is why we keep going back!

In case you do not want to read a novel, the bottom line is their communication and organization is subpar at best and that will make even the most simple service requests difficult. But here is the full account: In March 2025, our car was serviced at Bob Johnson. On this day we took care of a recall, got inspected, and lastly a battery replacement. I dropped off the car for my wife and let the service advisor know I was waiting, he noted it on the account. Well during the inspection something failed and he still decided to call my wife instead of finding me in the waiting room. Communication error at the least. We allowed Bob Johnson to do the fix and after a 6 hour wait I was finally done with what was supposed to be a 2 hour appointment. In May 2025, we brought our car to a local mechanic to get the engine temp sensor replaced. Upon this visit the shop checked the batter and their Interstate test came back with the code "Replace Battery" and I let them know that we just got a new one in March. They recommended I go back to the original dealer to get it swapped out via the warranty. In June 2025, we brought the care back to Bob Johnson to get the battery swapped and they needed to run their own test on the battery and that would take 2 hours to charge and test the battery. The battery came back good on their test and therefore they were not willing to swap out the battery. The service advisor mentioned after I expressed concern about this battery that because we have done this once we likely won't have to do the battery test should it happen again. In July 2025, after the car sat for 3-4 days during vacation, the car was completely dead and I couldn't even get the key out because of a safety feature of a dead battery of the car. We got the car jumped and made an appointment with Bob Johnson. Upon arriving at the appointment I gave the service advisor my number and asked they contact me as I have a little more flexibility in my day. This was a drop off appointment and I took the shuttle back home. The shuttle was the best part of my experience. And around 4pm that day the shop calls and leaves a voicemail for my wife. Their voicemail said the battery was fine and they were keeping the vehicle overnight She tried to call back within 5 minutes and left a voicemail. It was after 330 the next day we called and left another voicemail as the first one was not returned. We also tried calling the service department to get any assistance we could. Finally they called back around 4pm and let us know we could pick up the car and there is nothing wrong with the battery. They even surmised that we could have left a light on and that is why the car was dead. We were also told they close by 6, so that left us little time to plan. We arrived around 5:30pm and I asked to speak to a manager because at this point I have spent close to 10 hours of my time with this issue and the horrible communication and organization I received there. Clay took me into the office and we discussed the specifics of the case. At one point he said they would not leave us high and dry and offered us additional options for testing. I asked why wasn't this offered over the phone and why do I have to keep coming here and wasting my time. I also informed them they are not to touch anything else with the vehicle. Upon leaving, I asked Clay if he was the manager and he stumbled over his words as he is a manager but he stopped short of saying he was a service manager. So I am not entirely sure who I was speaking to. We will not go back to Bob Johnson for service and honestly I regret doing anything outside of the recall work there. I am not an expert so I am not saying it is the battery, but if it is we are out $300. And if it isn't they never offered options when they had the vehicle. Lesson learned not to use dealerships for services. If you are looking for a shop that is helpful, honest, communicates, and organized, please do not bring your car here for service.

My sales man Benny did a great job very nice experience.i will definitely buy another car from him & the Bob Johnson dealership.Everyone there was awesome

TY is an amazing salesman! Very accommodating and knowledgeable! Definitely goes the extra mile to make sure his customers leave satisfied!