Bob Johnson Chevrolet - Rochester

Why would I have to wait over a month to get something as simple a tire? Oil change and inspection went well. Advisor was good.

Took my 2026 Tahoe in for its first oil change and tire rotation (at no charge when I purchased it in April 2026) Before I dropped it off, I marked the tires as I usually do to make sure they were done. Well guess what? NOT - when I asked about it and showed my evidence to the service clerk, he got his manager. NOT HAPPY with the service manager's response. The manager proceeds to explain to me the tech thought the tires were fine and due to low mileage, he did not rotate them. BUT they were going to charge me for it! Manager then says that the service clerk was not aware that the tech did not rotate the tires and "its free anyway". So, I guess their lack of communication is on me. I checked the oil at home and it was new, but I am questioning if the oil filter was changed. I don't trust Bob Johnson Chevrolet at all at this point. Our household has purchased seven vehicles from them in the last 20 years and has had any major service done there. This would have been a perfect teaching opportunity for them to address the lack of communication between the service desk and tech group and allowing the customer to decide if the tires should be rotated. I was not looking for a heartfelt apology. An acknowledgement of less-than satisfactory service would have been appreciated.

Just oil change and rotate the tire and fill up necessary fluid of the vehicle totally forgot to put back one of the cap is just simple task but totally negligence.

5th car from the store and it's always great service. Oil change in 15 minutes is the best. Sales and service team are always great.

I worked with Chris Codd at this dealership and he is one of the reasons I have returned to Bob Johnson. He works to find the right vehicle, explains everything, always available to answer any questions and made the whole process very easy.

Bought a used certified Bolt. was listed (same Vin) on Cars.com at a lower price and then cost more at the dealer. Dealer said they were not responsible for what others list it as. Water under the bridge, car is running fine.

My husband brought my car in for inspection. Everyone was courteous and polite! The waiting room was clean. He said he was in and out in 30 minutes!

Didn't fix my battery drain issue, broke my cell phone charger and puddle light and never told me about either one (very dishonest)!!! My Truck has 13 codes stored in the computer, I currently have the extended warranty never offered to fix those issues under warranty (which might have fixed my battery drain problem). Just a terrible overall experience. I schedule a pickup with my service advisor to have the shuttle come pick me up, they never came. I had to find another to pickup my vehicle. Really there should be people fired for this treatment. Very dishonest people.

Very good service provided . Thanks very much comfort weating room and the staff very polite

I requested an “EZ” online trade-in appraisal 4 separate times. Not once was I contacted after the message said “A Manager from our used car team will be reaching out to you shortly”. I ended up going elsewhere to purchase my next vehicle as clearly there was no interest in my trade-in. Some communication would have been appreciated though.