Reviews
Great people to do business with. Mr. Taylor & Gerardo were very professional and straight forward. Bought a used vehicle and they repaired 2 rims a scratch and a front bumper splitter as part of the deal. Great service & communication!
Great people to do business with. Mr. Taylor & Gerardo were very professional and straight forward. Bought a used vehicle and they repaired 2 rims a scratch and a front bumper splitter as part of the deal. Great service & communication!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience with us! We pride ourselves on providing professional and transparent service to our customers. We are so glad you were happy with your used vehicle and the additional repairs we were able to include in the deal. Thank you for choosing us!
I bought a new F250 from Schaumburg Ford and everyone was very friendly and helpful
I bought a new F250 from Schaumburg Ford and everyone was very friendly and helpful
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Schaumburg Ford for your new F250! Our team takes great pride in providing exceptional customer service. We are thrilled that you had a positive experience with us. Enjoy your new truck!
The service dept was extremely helpful. Rensie and Victor were very understanding and knowledgeable. Thank you.
The service dept was extremely helpful. Rensie and Victor were very understanding and knowledgeable. Thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Many thanks for highlighting our service department’s support. We’re glad Victor’s understanding and expertise made your Lincoln service smooth. Thanks again for sharing how our team helped you.
Thank you for your positive review.
efficient and good service, how they delivered my car left many thoughts on me, great and professional, but the next day after my service i noticed that my doors and hood were all stained with grease hand marks, then i was wonder if the alignment was performed right after seen that one of my tires were at a significant lower air pressure after rotating them (included the spare tire), so for sure the alignment will fail if you don't have the same pressure on the 4 tires... it is extra and we need to pay for it, so that left a bad taste... besides that, people is always professional.
efficient and good service, how they delivered my car left many thoughts on me, great and professional, but the next day after my service i noticed that my doors and hood were all stained with grease hand marks, then i was wonder if the alignment was performed right after seen that one of my tires were at a significant lower air pressure after rotating them (included the spare tire), so for sure the alignment will fail if you don't have the same pressure on the 4 tires... it is extra and we need to pay for it, so that left a bad taste... besides that, people is always professional.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding the professionalism and efficiency of our team. At the same time, I’m sorry to hear that the condition of your vehicle after service left you with concerns. The grease marks and questions surrounding the tire pressures and alignment are certainly not the experience we want for our customers. Proper tire pressure is an important part of ensuring alignment accuracy, and we understand why this would leave you feeling disappointed and uncertain afterward. We value your feedback because it helps us improve both our quality control and final vehicle inspections before delivery. Please feel free to reach out to our service management team directly so we can review your visit further and address your concerns appropriately. We appreciate the opportunity to earn back your confidence and are glad to hear our staff continued to treat you professionally throughout your visit.
I took my car to them because I had become very disenchanted with my previous Ford dealer, whom by the way I loved very much. For the same job they quoted me about $600 less. While it was still quite inexpensive job, they did have the best price of The other Ford dealerships I called. The service reps are amazing, very helpful, very personable, very thorough with their explanation of what's being done. They gave me a loaner for the first job which was a big one. My previous dealer did not do that. Never gave loners and with this second job they offered to take me to the mall or anywhere I wanted to go until the job was done again. My previous dealer did not do that I would highly recommend Bob rohrman Ford.
I took my car to them because I had become very disenchanted with my previous Ford dealer, whom by the way I loved very much. For the same job they quoted me about $600 less. While it was still quite inexpensive job, they did have the best price of The other Ford dealerships I called. The service reps are amazing, very helpful, very personable, very thorough with their explanation of what's being done. They gave me a loaner for the first job which was a big one. My previous dealer did not do that. Never gave loners and with this second job they offered to take me to the mall or anywhere I wanted to go until the job was done again. My previous dealer did not do that I would highly recommend Bob rohrman Ford.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing us for your Ford Edge service. We’re glad our team could offer clear explanations, a loaner car and ride assistance while still providing a competitive price. Your recommendation is truly appreciated.
I bought a 2025 Ford Transit 350 from Schaumburg Ford about a month ago, and the experience since then has been extremely disappointing. The van was delivered with a missing driver’s side door handle The salesman, Brandon, assured me it would be fixed the very next day. Fast forward a month later, and the door handle still hasn’t been installed. I’ve followed up multiple times and keep getting the runaround with no real resolution. It’s frustrating to spend this kind of money on a new vehicle and have to deal with something so basic not being taken care of. At this point, it feels like once the sale was made, customer service completely disappeared. I would not recommend Schaumburg Ford based on this experience. If you do decide to buy from them, make sure everything is 100% completed before you leave the lot.
I bought a 2025 Ford Transit 350 from Schaumburg Ford about a month ago, and the experience since then has been extremely disappointing. The van was delivered with a missing driver’s side door handle The salesman, Brandon, assured me it would be fixed the very next day. Fast forward a month later, and the door handle still hasn’t been installed. I’ve followed up multiple times and keep getting the runaround with no real resolution. It’s frustrating to spend this kind of money on a new vehicle and have to deal with something so basic not being taken care of. At this point, it feels like once the sale was made, customer service completely disappeared. I would not recommend Schaumburg Ford based on this experience. If you do decide to buy from them, make sure everything is 100% completed before you leave the lot.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for providing this feedback, Oscar, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
The dealership was extremely inviting from the welcome person to Tom our sales associate, at no time did they make us feel like prey to try to take advantage of, would definitely recommend!
The dealership was extremely inviting from the welcome person to Tom our sales associate, at no time did they make us feel like prey to try to take advantage of, would definitely recommend!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing how welcoming our team was throughout your visit. We’re glad you felt comfortable and pressure-free while purchasing your new Ford Maverick. Your recommendation means a lot and we hope you enjoy every drive.
Tom was very helpful when purchasing my new Bronco and made sure I got the best deal for my dollar!
Tom was very helpful when purchasing my new Bronco and made sure I got the best deal for my dollar!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience purchasing a used Ford Bronco with us. We’re glad our team provided helpful guidance and secured a great value for you. Enjoy your new Bronco, and let us know if there’s anything else you need.
Victor the service advisor was very professional and knowledgeable. He took care of my issue and the next day I was back on the road.
Victor the service advisor was very professional and knowledgeable. He took care of my issue and the next day I was back on the road.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words made our day. We’re glad our service advisor handled your Ford Transit-150 efficiently and got you back on the road the next day. Thank you for trusting us with your vehicle.
Everyone was overall friendly but the sales manager was a bit condescending when talking to my sister to the point I was reconsidering making the purchase.
Everyone was overall friendly but the sales manager was a bit condescending when talking to my sister to the point I was reconsidering making the purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Juan, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.