Reviews
I took my car to them because I had become very disenchanted with my previous Ford dealer, whom by the way I loved very much. For the same job they quoted me about $600 less. While it was still quite inexpensive job, they did have the best price of The other Ford dealerships I called. The service reps are amazing, very helpful, very personable, very thorough with their explanation of what's being done. They gave me a loaner for the first job which was a big one. My previous dealer did not do that. Never gave loners and with this second job they offered to take me to the mall or anywhere I wanted to go until the job was done again. My previous dealer did not do that I would highly recommend Bob rohrman Ford.
I took my car to them because I had become very disenchanted with my previous Ford dealer, whom by the way I loved very much. For the same job they quoted me about $600 less. While it was still quite inexpensive job, they did have the best price of The other Ford dealerships I called. The service reps are amazing, very helpful, very personable, very thorough with their explanation of what's being done. They gave me a loaner for the first job which was a big one. My previous dealer did not do that. Never gave loners and with this second job they offered to take me to the mall or anywhere I wanted to go until the job was done again. My previous dealer did not do that I would highly recommend Bob rohrman Ford.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing us for your Ford Edge service. We’re glad our team could offer clear explanations, a loaner car and ride assistance while still providing a competitive price. Your recommendation is truly appreciated.
I bought a 2025 Ford Transit 350 from Schaumburg Ford about a month ago, and the experience since then has been extremely disappointing. The van was delivered with a missing driver’s side door handle The salesman, Brandon, assured me it would be fixed the very next day. Fast forward a month later, and the door handle still hasn’t been installed. I’ve followed up multiple times and keep getting the runaround with no real resolution. It’s frustrating to spend this kind of money on a new vehicle and have to deal with something so basic not being taken care of. At this point, it feels like once the sale was made, customer service completely disappeared. I would not recommend Schaumburg Ford based on this experience. If you do decide to buy from them, make sure everything is 100% completed before you leave the lot.
I bought a 2025 Ford Transit 350 from Schaumburg Ford about a month ago, and the experience since then has been extremely disappointing. The van was delivered with a missing driver’s side door handle The salesman, Brandon, assured me it would be fixed the very next day. Fast forward a month later, and the door handle still hasn’t been installed. I’ve followed up multiple times and keep getting the runaround with no real resolution. It’s frustrating to spend this kind of money on a new vehicle and have to deal with something so basic not being taken care of. At this point, it feels like once the sale was made, customer service completely disappeared. I would not recommend Schaumburg Ford based on this experience. If you do decide to buy from them, make sure everything is 100% completed before you leave the lot.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for providing this feedback, Oscar, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
The dealership was extremely inviting from the welcome person to Tom our sales associate, at no time did they make us feel like prey to try to take advantage of, would definitely recommend!
The dealership was extremely inviting from the welcome person to Tom our sales associate, at no time did they make us feel like prey to try to take advantage of, would definitely recommend!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing how welcoming our team was throughout your visit. We’re glad you felt comfortable and pressure-free while purchasing your new Ford Maverick. Your recommendation means a lot and we hope you enjoy every drive.
Tom was very helpful when purchasing my new Bronco and made sure I got the best deal for my dollar!
Tom was very helpful when purchasing my new Bronco and made sure I got the best deal for my dollar!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience purchasing a used Ford Bronco with us. We’re glad our team provided helpful guidance and secured a great value for you. Enjoy your new Bronco, and let us know if there’s anything else you need.
Victor the service advisor was very professional and knowledgeable. He took care of my issue and the next day I was back on the road.
Victor the service advisor was very professional and knowledgeable. He took care of my issue and the next day I was back on the road.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words made our day. We’re glad our service advisor handled your Ford Transit-150 efficiently and got you back on the road the next day. Thank you for trusting us with your vehicle.
Everyone was overall friendly but the sales manager was a bit condescending when talking to my sister to the point I was reconsidering making the purchase.
Everyone was overall friendly but the sales manager was a bit condescending when talking to my sister to the point I was reconsidering making the purchase.
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- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Juan, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Very Good service. Used Car People were very informative and explained everything. All my questions were answered.
Very Good service. Used Car People were very informative and explained everything. All my questions were answered.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our Used Car team. Jeff is glad to have provided clear explanations and answered all your questions. Enjoy your GMC Envoy XL!
Every time I go there it is a totally professional experience I know my service will be done right at a reasonable price everyone is helpful to the customer
Every time I go there it is a totally professional experience I know my service will be done right at a reasonable price everyone is helpful to the customer
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing your experience. We’re glad every visit to service your new Ford Escape meets your expectations for professionalism and value. It means a lot to know our team is helpful and thorough with your vehicle.
My warranty work on my Mach E was done with their usual professionalism and courtesy. My only complaint is that when I received my car back (driven by a porter from Rohrman) the radio was so loud that I was afraid it would blow one of my speakers. That would certainly have been a repair out of their pocket. Please try not to send out a porter that is he]ard of hearing.
My warranty work on my Mach E was done with their usual professionalism and courtesy. My only complaint is that when I received my car back (driven by a porter from Rohrman) the radio was so loud that I was afraid it would blow one of my speakers. That would certainly have been a repair out of their pocket. Please try not to send out a porter that is he]ard of hearing.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Carl, for choosing Schaumburg Ford. Your feedback and rating mean a lot to us. We will certainly speak to our porters regarding your situation! We hope to see you again!
This dealership has a great selection of cars! Pretty straight forward transaction. No wasted time.
This dealership has a great selection of cars! Pretty straight forward transaction. No wasted time.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Ricci, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.