Bill Jacobs BMW

Alex Flinn gets a five star review. His knowledge and professionalism is what BMW service portrays.

It was a very fast service performed. Alex was quick to get my vehicle in the shop and finish with the repair work all within an hour. Great work

Aug 3 2026 I had a very disappointing experience with my service advisor, Mitch Shefveland.” “I arrived for a scheduled MINI service appointment after removing the flat tire from my MINI Cooper Clubman and bringing it to the dealership. I came in my Volkswagen Taos because my Mini was not drivable. Instead of asking me for my name or checking my appointment, he repeatedly assumed I was there for my Volkswagen and kept saying that Volkswagen was next door, even after I explained multiple times I had a MINI appointment.” “At no point initially did he ask for my name, phone number, or whether I owned a MINI, and I felt like I had to repeatedly justify why I was even there. After I was finally seated, he asked where I bought the car and why I didn’t buy it there, rather than focusing on helping me with my scheduled service. What should have been a simple check-in turned into me feeling dismissed and unwelcome. I expect better customer service, especially from a premium brand like Mini. I really hope this is taken seriously.

I’m very happy with my service. The service appointment with Alex Flinn was flawless.

I worked with Russ, he was great. He made my experience very easy and enjoyable!

We have returned to this dealer to purchase our last 4 cars. They make the process very smooth and efficient. Also, our sales person, Josh, is great and keeps us coming back.

I had a great experience with Bill Jacobs BMW and my sale rep. Kevin Kurpalo. He was very professional and easy to deal with. Kevin was very informative and made the car buying process enjoyable.

Impeccable service and a car just keeps going and gone. Jacob does it outstanding job keeping my 2005 stay running.

Excellent service. The fact that I had the same service rep Jacob for so many years is outstanding. I can’t explain how happy I am to have him service my vehicles.

After searching nationwide for a specific vehicle, I found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Manager Mike Alder, and the finance team made the entire transaction seamless and efficient. I am thoroughly impressed with the level of service provided by Bill Jacobs BMW and highly recommend them to prospective buyers