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Bill Jacobs BMW

(6,562 reviews)
Visit Bill Jacobs BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2026 state dealer award
View 14 awards
2026 state dealer award 2025 national dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 910-3804 (888) 910-3804
Used (888) 910-2554 (888) 910-2554
Service (888) 910-2819 (888) 910-2819

Reviews

(6,562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Jacobs BMW from DealerRater.

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Jacob was spectacular as usual with his communication and

Jacob was spectacular as usual with his communication and throughout the process! So was the rest of the chin

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jacob was very courteous and providing me good options

Jacob was very courteous and providing me good options for the service and showing me my way around.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This is a very reliable and professional dealership and

This is a very reliable and professional dealership and service department. Jacob always does an outstanding job servicing my vehicle

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Alex always follows up in a timely manner.

Alex always follows up in a timely manner. Detailed estimates, appropriate times of completion, and update on services for next visit.

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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great car service.

Great car service. Alex Flinn makes it an enjoyable experience with no hassle and ease of service.

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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overall great experience.

Overall great experience. Alex made my service visit easy and quick. I would recommend him to friends and family.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Christopher, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

Alex Flinn was very informative and gave my wife very

Alex Flinn was very informative and gave my wife very good service. He made the whole experience unforgettable.

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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tony, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Incredible service staff.

Incredible service staff. I was greeted immediately and Alex Flinn guided me through the process. Exceptional.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Elizabeth, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

It was a pleasure to work with Alex Flinn.

It was a pleasure to work with Alex Flinn. My advice would be to contact Alex for any of your BMW needs.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jessica, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

⭐⭐⭐⭐⭐ I can't thank the team at Bill Jacobs BMW

⭐⭐⭐⭐⭐ I can't thank the team at Bill Jacobs BMW enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the entire deal over the phone with Mark and Gigi — no need to sit around a dealership for hours. When I came back in to sign, I was in and out within 90 minutes. A huge thank you to Mark Graffagna, Mike Alder, Gigi Demirovski, and Sofia Marinopoulos for going above and beyond to get me into my new car. Each of them brought their own expertise and care to the process, and together they turned what's usually a long, tedious day into one that was smooth, easy, and honestly kind of enjoyable. The price I got was amazing, and the car itself has exceeded every expectation I had. If you're in the market for a BMW, do yourself a favor and call Mark at (630) 718-2847. Turns out the Ultimate Driving Machine comes with an ultimate buying experience, too. — Brian Messer

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5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Trish, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW