Reviews
I wish I could give this dealership zero stars. They looked at it for maybe ten minutes. The service advisor then called and said nothing is wrong with my vehicle. When I replied that I wasn't accepting that as I had an Acura prior to my brand new one with shifting issues, he argued with me that nothing was wrong with my vehicle and there was nothing more they could do. I went on a 10-hour road trip after they claimed nothing was wrong with my vehicle. The issued I had complained about was still there. I came home from vacation and took it to another Acura Dealership and had the issue fixed no problem! It was a simple fix. You really need to teach your advisors to listen to the issues your customers are stating is wrong with their vehicles and never argue with a customer. Needless to say, I will never return to this dealership!
I wish I could give this dealership zero stars. They looked at it for maybe ten minutes. The service advisor then called and said nothing is wrong with my vehicle. When I replied that I wasn't accepting that as I had an Acura prior to my brand new one with shifting issues, he argued with me that nothing was wrong with my vehicle and there was nothing more they could do. I went on a 10-hour road trip after they claimed nothing was wrong with my vehicle. The issued I had complained about was still there. I came home from vacation and took it to another Acura Dealership and had the issue fixed no problem! It was a simple fix. You really need to teach your advisors to listen to the issues your customers are stating is wrong with their vehicles and never argue with a customer. Needless to say, I will never return to this dealership!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate you bringing this to my attention, as every customer should leave with confidence in the care their vehicle receives. I'd like to better understand your experience and discuss your concerns with you directly. Please contact me at your convenience. Thank you, Ed Garibay - Service Manager - 412-631-7022
Very satisfied with getting a new Acura RDX from Baierl Acura in Wexford. The sales associate, Ben Santangelo, was courteous and knowledgeable about the various options, and provided insights into the features. Also, the sales manager, Tim Webb, was competent and most helpful in covering various finance options and features. Both of these gentlemen are honest and straightforward, with professional demeanors. I highly recommend this business.
Very satisfied with getting a new Acura RDX from Baierl Acura in Wexford. The sales associate, Ben Santangelo, was courteous and knowledgeable about the various options, and provided insights into the features. Also, the sales manager, Tim Webb, was competent and most helpful in covering various finance options and features. Both of these gentlemen are honest and straightforward, with professional demeanors. I highly recommend this business.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Geo! We’re pleased to hear Ben and Tim provided the knowledgeable, professional, and straightforward service you deserve when purchasing your new Acura RDX. We truly appreciate your recommendation and your business. Congratulations on your new Acura RDX—we hope you enjoy every drive!
The sales manager is absolutely horrible. Please avoid going to this dealership at all costs.
The sales manager is absolutely horrible. Please avoid going to this dealership at all costs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. I’m disappointed to hear that your experience left you with this impression, as that is not the standard I want customers to associate with our dealership. I’d like the opportunity to better understand what happened and address your concerns directly. Please reach out to me at your convenience. Bill Brown - General Manager - [email protected]
We purchased a Honda Pilot from Rameses, and the entire experience was smooth and painless. He was great to work with and made the process easy from start to finish we couldn’t be happier with our new car. Ethan in finance was also fantastic, probably the most friendly and approachable finance guy we’ve ever worked with, which made the experience even better overall. Highly recommend!
We purchased a Honda Pilot from Rameses, and the entire experience was smooth and painless. He was great to work with and made the process easy from start to finish we couldn’t be happier with our new car. Ethan in finance was also fantastic, probably the most friendly and approachable finance guy we’ve ever worked with, which made the experience even better overall. Highly recommend!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congrats on your new Honda Pilot! We're delighted that Rameses and Ethan made the experience smooth and enjoyable. We truly appreciate your recommendation and hope to see you again! -Baierl Acura Team
Great customer service. Ease of scheduling service. Everyone there treats you with respect. Thank you.
Great customer service. Ease of scheduling service. Everyone there treats you with respect. Thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear that scheduling was easy and that our team provided great customer service while treating you with respect. We truly appreciate your support and look forward to serving you again!
Mike, my service advisor, is very helpful and accommodating, thank you for all your help.
Mike, my service advisor, is very helpful and accommodating, thank you for all your help.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear that Mike was helpful and accommodating throughout your visit. If there’s anything else we can do for you, please reach out, Darren!
Service techs were very friendly, responsive, and effective. All repairs were done and car was ready for pick up early.
Service techs were very friendly, responsive, and effective. All repairs were done and car was ready for pick up early.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bob, it makes us happy to hear that our team got your car back to you ahead of schedule! Thanks from all of us at Baierl Acura—see you down the road!
This was a service call vvvvvvv v vvvv vvvv vvvv vvvv bbbb mmm mmm mmm mmm mmm mmm mm
This was a service call vvvvvvv v vvvv vvvv vvvv vvvv bbbb mmm mmm mmm mmm mmm mmm mm
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Fred, we appreciate the five-star rating. Let us know if we can help with anything else. Take care!
Honest. Professional. Trustworthy. My Acura dealer for as long as i own Acuras. Fine service at Baierl.
Honest. Professional. Trustworthy. My Acura dealer for as long as i own Acuras. Fine service at Baierl.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, thank you for the awesome review. See you next time!
I have had good experiences at this dealership. Great service. They keep you informed on every step until completion.
I have had good experiences at this dealership. Great service. They keep you informed on every step until completion.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words! We are grateful for your business and happy to hear that the Baierl Acura team kept you informed every step of the way. We hope to see you again!