Reviews
I’ve had all of my MDX services done at this same dealership since I purchased my vehicle in 2018, and I’ve always had a great experience. Everyone here is friendly, professional, and genuinely supportive. I especially appreciate that there is no pressure or upselling. They take the time to understand the customer’s needs and budget, provide honest recommendations, and clearly explain which parts need attention and when they should be replaced. I also want to give a special shout-out to Greg. He has always provided a warm welcome and excellent support. He’s a great guy, very knowledgeable, and someone anyone would be happy to work with. Overall, I highly recommend this dealership for their excellent customer service, honesty, and professionalism.
I’ve had all of my MDX services done at this same dealership since I purchased my vehicle in 2018, and I’ve always had a great experience. Everyone here is friendly, professional, and genuinely supportive. I especially appreciate that there is no pressure or upselling. They take the time to understand the customer’s needs and budget, provide honest recommendations, and clearly explain which parts need attention and when they should be replaced. I also want to give a special shout-out to Greg. He has always provided a warm welcome and excellent support. He’s a great guy, very knowledgeable, and someone anyone would be happy to work with. Overall, I highly recommend this dealership for their excellent customer service, honesty, and professionalism.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and efficient service. Friendly staff. Received clear explanation of what my vehicle needed and why at the inspection as recommended by Acura. Upon leaving the dealership my car was parked to the side conveniently ready to pull out onto the highway. .
Fast and efficient service. Friendly staff. Received clear explanation of what my vehicle needed and why at the inspection as recommended by Acura. Upon leaving the dealership my car was parked to the side conveniently ready to pull out onto the highway. .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous and efficient with great attention to detail. Service technicians appear well trained and knowledgeable.
Courteous and efficient with great attention to detail. Service technicians appear well trained and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a used Integra and it couldn't have gone smoother! Ryan explained every step and I felt very confident in my purchase.
I bought a used Integra and it couldn't have gone smoother! Ryan explained every step and I felt very confident in my purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your Integra! We’re glad Ryan took the time to walk you through the process and made sure you felt confident in your purchase. Thank you for choosing Baierl Acura, and enjoy every mile!
The staff was very helpful and they did the work on time and kept me informed.
The staff was very helpful and they did the work on time and kept me informed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Customer satisfaction is our top priority and it’s always great to hear when we’ve succeeded in our goal! Thanks for sharing such kind words about the Baierl Acura team, and know we're eager to be of service again soon!
Service team was very helpful and efficient. Work was done well and delivered on time.
Service team was very helpful and efficient. Work was done well and delivered on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business at Baierl Acura! Our service team works hard to ensure your needs are met and your time is respected. See you again soon!
From the sales management team to the service department top shelf customer care and easy scheduling of a service appointment, it is truly the best experience that I ever had at any dealership.
From the sales management team to the service department top shelf customer care and easy scheduling of a service appointment, it is truly the best experience that I ever had at any dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with both our sales and service teams! We appreciate your business at Baierl Acura and look forward to serving you again. Safe travels!
Responded to my request for an appointment quickly. Got me a time that worked. Pleasant to deal with
Responded to my request for an appointment quickly. Got me a time that worked. Pleasant to deal with
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We know everyone has a busy schedule, so we're happy the team at Baierl Acura could make things easy from the very beginning. Thank you for your kind words, and we look forward to helping again whenever you need us.
No one was in a rush to help me, I felt I spent enough money for better service
No one was in a rush to help me, I felt I spent enough money for better service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. Our goal is to provide every customer with attentive, professional service and a positive experience throughout their visit. We understand the importance of feeling welcomed, valued, and supported, especially when making a significant purchase. Your comments regarding the level of service you received are important to us and help us better understand our customers' expectations. Please reach out to us directly so we can learn more about your experience and discuss your concerns further. We would appreciate the opportunity to connect with you. Ed Garibay - Service Manager - 412-631-7022
I had a positive experience purchasing my TLX and subsequent visits for inspections and oil changes have been positive experiences as well. The work has always been completed very quickly.
I had a positive experience purchasing my TLX and subsequent visits for inspections and oil changes have been positive experiences as well. The work has always been completed very quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support and for sharing your positive experience with us! We’re pleased to hear that your visits have been seamless. Safe travels in your Acura TLX, and we look forward to serving you again at Baierl Acura!