Reviews
Courteous and efficient with great attention to detail. Service technicians appear well trained and knowledgeable.
Courteous and efficient with great attention to detail. Service technicians appear well trained and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a used Integra and it couldn't have gone smoother! Ryan explained every step and I felt very confident in my purchase.
I bought a used Integra and it couldn't have gone smoother! Ryan explained every step and I felt very confident in my purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your Integra! We’re glad Ryan took the time to walk you through the process and made sure you felt confident in your purchase. Thank you for choosing Baierl Acura, and enjoy every mile!
The staff was very helpful and they did the work on time and kept me informed.
The staff was very helpful and they did the work on time and kept me informed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Customer satisfaction is our top priority and it’s always great to hear when we’ve succeeded in our goal! Thanks for sharing such kind words about the Baierl Acura team, and know we're eager to be of service again soon!
Service team was very helpful and efficient. Work was done well and delivered on time.
Service team was very helpful and efficient. Work was done well and delivered on time.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business at Baierl Acura! Our service team works hard to ensure your needs are met and your time is respected. See you again soon!
From the sales management team to the service department top shelf customer care and easy scheduling of a service appointment, it is truly the best experience that I ever had at any dealership.
From the sales management team to the service department top shelf customer care and easy scheduling of a service appointment, it is truly the best experience that I ever had at any dealership.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with both our sales and service teams! We appreciate your business at Baierl Acura and look forward to serving you again. Safe travels!
Responded to my request for an appointment quickly. Got me a time that worked. Pleasant to deal with
Responded to my request for an appointment quickly. Got me a time that worked. Pleasant to deal with
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We know everyone has a busy schedule, so we're happy the team at Baierl Acura could make things easy from the very beginning. Thank you for your kind words, and we look forward to helping again whenever you need us.
No one was in a rush to help me, I felt I spent enough money for better service
No one was in a rush to help me, I felt I spent enough money for better service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. Our goal is to provide every customer with attentive, professional service and a positive experience throughout their visit. We understand the importance of feeling welcomed, valued, and supported, especially when making a significant purchase. Your comments regarding the level of service you received are important to us and help us better understand our customers' expectations. Please reach out to us directly so we can learn more about your experience and discuss your concerns further. We would appreciate the opportunity to connect with you. Ed Garibay - Service Manager - 412-631-7022
I had a positive experience purchasing my TLX and subsequent visits for inspections and oil changes have been positive experiences as well. The work has always been completed very quickly.
I had a positive experience purchasing my TLX and subsequent visits for inspections and oil changes have been positive experiences as well. The work has always been completed very quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support and for sharing your positive experience with us! We’re pleased to hear that your visits have been seamless. Safe travels in your Acura TLX, and we look forward to serving you again at Baierl Acura!
I wish I could give this dealer 10 stars! From the moment I arrived until I picked up my vehicle, the entire experience exceeded my expectations. The service team was professional, courteous, and kept me informed every step of the way. My advisor took the time to explain the recommended repairs, answered all of my questions, and made sure I understood exactly what was being done. It's refreshing to find a dealership that genuinely values its customers and stands behind its work. The repairs were completed correctly the first time, my vehicle was ready when promised, and everyone I interacted with treated me with respect. You can tell this dealership takes pride in customer satisfaction. I've been to several dealerships over the years, and this has been one of the best service experiences I've had. I wouldn't hesitate to recommend them to family and friends, and I'll definitely be returning for all of my future service needs.
I wish I could give this dealer 10 stars! From the moment I arrived until I picked up my vehicle, the entire experience exceeded my expectations. The service team was professional, courteous, and kept me informed every step of the way. My advisor took the time to explain the recommended repairs, answered all of my questions, and made sure I understood exactly what was being done. It's refreshing to find a dealership that genuinely values its customers and stands behind its work. The repairs were completed correctly the first time, my vehicle was ready when promised, and everyone I interacted with treated me with respect. You can tell this dealership takes pride in customer satisfaction. I've been to several dealerships over the years, and this has been one of the best service experiences I've had. I wouldn't hesitate to recommend them to family and friends, and I'll definitely be returning for all of my future service needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hearing that we exceeded your expectations truly means a lot to us, JB! Thank you for recognizing the team at Baierl Acura for their professionalism, communication, and commitment to making your service visit a great one. We're honored by your recommendation and look forward to providing the same level of care whenever you visit again.
Service takes care of all of our vehicles professionally and in a timely manner. I will also buy my next vehicle here as well.
Service takes care of all of our vehicles professionally and in a timely manner. I will also buy my next vehicle here as well.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ed, thank you for sharing your support for our knowledgeable and efficient service team! It's awesome to hear that you trust Baierl Acura with your automotive business. See you next time!