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Meet Jesus (Chuy) Serna

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Sales
(40 reviews)

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Industry experience 5 years
Dealership experience 3 years

Love being able to help my customers find the right vehicle. I focus on your needs and wants so that you are completely satisfied with your purchase. I am very easy and outgoing and make the process as comfortable and pleasant as possible.

Reviews

The staff was great…Jesus was very knowledgeable and

The staff was great…Jesus was very knowledgeable and straightforward on pricing and dealer warranties

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A bad experience with the sales management .

A bad experience with the sales management . He was somewhat despotic and made me feel discriminated against.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great people who work here!

Great people who work here! They're friendly, patient, and answers all questions. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jesus and the Bill Kay team were amazing!

Jesus and the Bill Kay team were amazing!! Definitely will buy again at Bill Kay

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dealing with the team at Bill Kay was a smooth and

Dealing with the team at Bill Kay was a smooth and painless experience. The team members were helpful and answered all questions promptly. Only thing is - I should have made a trip to Illinois and drove the car before I bought it. When it was delivered, I found a few mechanical issues I was not expecting. I'm sure it will tun out OK. When buying an antique or classic car, I would recommend making the trip and seeing the vehicle in person before buying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excelente atención, un muy buen equipo de trabajo con

Excelente atención, un muy buen equipo de trabajo con mucha experiencia y que ayudan a tomar la mejor decisión

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The entire process of purchasing our car at Bill Kay was

The entire process of purchasing our car at Bill Kay was great. Shout out to Jesus our salesperson we worked with. No hassle and no pressure throughout, was real flexible with letting us fully take advantage of extended test drives to come to a confident decision. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Have been going here several years, very satisfied with

Have been going here several years, very satisfied with them. Always helpful with all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Our family purchased a used 2023 Suburban from Jesus at

Our family purchased a used 2023 Suburban from Jesus at Bill Kay Chevrolet. Jesus was patient, fair, and transparent which made for a great car buying experience. He even followed up on delivering a manual and minor missing part. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jesus was great and provided excellent customer service!

Jesus was great and provided excellent customer service! He helped me get a new used car. I couldn't be happier ☺️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.