Reviews
Lacking Communication. Did great work on my truck but alot of hassle could have been avoided if they would’ve called me and let me know they weren’t going to get it done at the time they told me.
Lacking Communication. Did great work on my truck but alot of hassle could have been avoided if they would’ve called me and let me know they weren’t going to get it done at the time they told me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service Great combination of service excellence and customer service I highly recommend Ed Morse Cadillac
Great service Great combination of service excellence and customer service I highly recommend Ed Morse Cadillac
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent, efficient service for my vehicle and myself. The website was a great tool to make my service appointment.
Excellent, efficient service for my vehicle and myself. The website was a great tool to make my service appointment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, Bill was great to deal with , the service was amazing ' Barbara, who was on vacation, even called to assure that everything was done
Wow, Bill was great to deal with , the service was amazing ' Barbara, who was on vacation, even called to assure that everything was done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great Everybody that I met took care of me and my problems professionally! The job that they did were excellent!
Great Everybody that I met took care of me and my problems professionally! The job that they did were excellent!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It took approximately four months and many visits of my vehicle to diagnose my Cadillac's a/c failure and finally (hopefully) fix it. My cost was over seven thousand dollars and being without my Cadillac for many days. I believe if my vehicle's diagnostics were performed correctly the first visit many aggravations, inconveniences, etc. could have been prevented and possibly saved me several thousands of dollars.
It took approximately four months and many visits of my vehicle to diagnose my Cadillac's a/c failure and finally (hopefully) fix it. My cost was over seven thousand dollars and being without my Cadillac for many days. I believe if my vehicle's diagnostics were performed correctly the first visit many aggravations, inconveniences, etc. could have been prevented and possibly saved me several thousands of dollars.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service overall Charles is wonderful, very courteous and helpful. The part he ordered I was notified right away. They did a great job.
Excellent service overall Charles is wonderful, very courteous and helpful. The part he ordered I was notified right away. They did a great job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Maqui, thank you for the 5-star review! We’re delighted to hear Charles provided courteous and helpful service while keeping you informed throughout the process. We appreciate your kind words and look forward to assisting you again. Ed Morse Corporate Offices.
I brought my 2022 CT4 in for a flat tire. It took over an hour and a half for them to change the tire. When I got my car back and left I noticed that they had not even aired the new tire up to the recommended psi setting. None of my tires were aired to the proper settings. I had to stop at a gas station to air up my tires ..after leaving the Cadillac service department. Not stellar service at all. Also when I dropped the car off to the guy at the service counter (I believe his name was George , I told him the car needed an oil change as well. And when it was ready I asked shout the oil change he said he didn't r remember me asking for an oil change. Again not stellar service and not what I would expect from a Cadillac Dealership
I brought my 2022 CT4 in for a flat tire. It took over an hour and a half for them to change the tire. When I got my car back and left I noticed that they had not even aired the new tire up to the recommended psi setting. None of my tires were aired to the proper settings. I had to stop at a gas station to air up my tires ..after leaving the Cadillac service department. Not stellar service at all. Also when I dropped the car off to the guy at the service counter (I believe his name was George , I told him the car needed an oil change as well. And when it was ready I asked shout the oil change he said he didn't r remember me asking for an oil change. Again not stellar service and not what I would expect from a Cadillac Dealership
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We’re sorry to hear about your recent service experience with your 2022 Cadillac CT4. We strive to provide thorough, efficient service and have shared your feedback with our management team. We would appreciate the opportunity to review your experience further. Please reach out to our Service Director, Trish Parks, at [email protected]. Ed Morse Corporate Offices.
George was attentive, professional and very knowledgeable He explained the problem with my vehicle and kept me updated on the repair
George was attentive, professional and very knowledgeable He explained the problem with my vehicle and kept me updated on the repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We’re glad to hear George provided attentive and knowledgeable service while keeping you informed throughout the repair. We appreciate you choosing Ed Morse Bayview Cadillac. Ed Morse Corporate Offices.
Attentive, communicative, Customercentric Both Barbara and Anthony were very attentive, communicative, and they were extremely focused on the client experience.
Attentive, communicative, Customercentric Both Barbara and Anthony were very attentive, communicative, and they were extremely focused on the client experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We’re delighted to hear Barbara and Anthony provided attentive, communicative service and kept your experience at the forefront. We appreciate your kind words and thank you for choosing Ed Morse Bayview Cadillac. Ed Morse Corporate Offices.