Reviews
I've owned a lot of cars in my time and she by far is the best service advisor I've ever had. Her detail to attention is 5 star ??
I've owned a lot of cars in my time and she by far is the best service advisor I've ever had. Her detail to attention is 5 star ??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Experience was great as always felt at home Charles’s is always nice easy-going guy make you feel comfortable he always go above and beyond to assist. Staff is friendly and helpful, services is fast and easy. It's not my closest Cadillac dealer, but I always make the drive because it's a pleasure going there.
Experience was great as always felt at home Charles’s is always nice easy-going guy make you feel comfortable he always go above and beyond to assist. Staff is friendly and helpful, services is fast and easy. It's not my closest Cadillac dealer, but I always make the drive because it's a pleasure going there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
👍🏽
Barbara gets a 5. She's always great. Cadillac as a whole brings the rating down. 44k miles on the XT6. Thermostat has failed. AC evap failed. Camera harness failed. Steering module failed. And now that extended warranty is out.... the whole rear end AWD module has failed.... I believe after 4 Cadillacs I moving to BMW..... Probably an X6.
Barbara gets a 5. She's always great. Cadillac as a whole brings the rating down. 44k miles on the XT6. Thermostat has failed. AC evap failed. Camera harness failed. Steering module failed. And now that extended warranty is out.... the whole rear end AWD module has failed.... I believe after 4 Cadillacs I moving to BMW..... Probably an X6.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Barbara was efficient and professional. She kept me informed of my status and let me know that my service was covered.
Barbara was efficient and professional. She kept me informed of my status and let me know that my service was covered.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We're delighted to hear Barbara provided efficient, professional service and kept you informed throughout your visit. We appreciate your kind words and thank you for choosing Ed Morse Bayview Cadillac. Ed Morse Corporate Offices.
As an addition to my review, Daniel Gagliano (.my Sales Guy) is “The Best”. Whenever I am in for service, he ALWAYS stops by and we get caught up on his growing family and other pertinent aspects of our lives. I’ve purchased three (3) vehicles and am preparing to purchase an EV for my next one (he knows that). So, if you’re considering buying from a great guy at a great dealership, see Daniel.
Came in with a flat tire I was greeted immediately with kindness. Also when I first called in the girl who answered maybe Sheena, I can't remember if that is exactly her name. She was super nice and helpful.
Came in with a flat tire I was greeted immediately with kindness. Also when I first called in the girl who answered maybe Sheena, I can't remember if that is exactly her name. She was super nice and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're glad to hear our team greeted you with kindness and provided helpful, attentive service during your visit. We appreciate you choosing Ed Morse Bayview Cadillac and look forward to assisting you again. Ed Morse Corporate Offices.
Every person in service, sales, and finance always go over and above to satisfy their customers. My next car will be purchased at Bayview Cadillac. ??
Every person in service, sales, and finance always go over and above to satisfy their customers. My next car will be purchased at Bayview Cadillac. ??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We're thrilled to hear our sales, service, and finance teams consistently go above and beyond to provide an excellent experience. We truly appreciate your loyalty and look forward to helping you with your next vehicle purchase at Ed Morse Bayview Cadillac. Ed Morse Corporate Offices.
Every one was courteous - explained the issue clearly! I've alway had a great experience at your service department.
Every one was courteous - explained the issue clearly! I've alway had a great experience at your service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're delighted to hear Charles and our service team consistently provide courteous service and clear explanations during your visits. We appreciate your continued trust in Ed Morse Bayview Cadillac and look forward to assisting you again. Ed Morse Corporate Offices.
1. My vehicle was not dry and the tech gave me hid towel to dry the outside of my vehicle 2. The detailed kept pushing my vehicle further back in the que and your service rep on duty last Saturday mentioned the techs were lazy and wanting to go home and not work 3. I had my own windshield wiper fluid already in my reservoir and your techs topped it off with water 4. My review will be posted on Google due to the inconsistency of service along with the inconsideration of mishandling my vehicle. 5. Find technicians who want to work!!!
1. My vehicle was not dry and the tech gave me hid towel to dry the outside of my vehicle 2. The detailed kept pushing my vehicle further back in the que and your service rep on duty last Saturday mentioned the techs were lazy and wanting to go home and not work 3. I had my own windshield wiper fluid already in my reservoir and your techs topped it off with water 4. My review will be posted on Google due to the inconsistency of service along with the inconsideration of mishandling my vehicle. 5. Find technicians who want to work!!!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your recent service experience. Our management team has been in contact with you and is actively working toward a resolution. We appreciate the opportunity to address your concerns and remain committed to providing quality service. If you would like to discuss this further, please reach out to our Service Director, Trish Parks, at [email protected]. Ed Morse Corporate Offices.
Barber was extremely helpful and the service was fast . Plus got a nice car wash !!
Barber was extremely helpful and the service was fast . Plus got a nice car wash !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We're delighted to hear Barbara provided such helpful and efficient service and that you enjoyed the complimentary car wash. We appreciate your kind words and thank you for choosing Ed Morse Bayview Cadillac. Ed Morse Corporate Offices.
Very happy with Barbara and the service on a weekend The service department is always good to me
Very happy with Barbara and the service on a weekend The service department is always good to me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We're delighted to hear Barbara and our service team continue to provide you with excellent care, including during your weekend visit. We truly appreciate your loyalty and thank you for choosing Ed Morse Bayview Cadillac. Ed Morse Corporate Offices.